Case Manager

1 month ago

Sydney, New South Wales, Australia Employers Mutual Management Pty Ltd Full time

Employers Mutual Management Pty Ltd is a leading provider of Workers Compensation and Personal Injury Claims Management services. Our goal is to help people achieve a smooth return to work through ongoing support and collaboration with our clients and their employees.

THE OPPORTUNITY

  • As a valued member of our team, you will have the opportunity to make a positive impact on someone's life every day.
  • With extensive experience in customer service, allied health, or case management, you will draw upon your exceptional skills to help injured workers navigate the recovery journey with confidence.

This is an exciting opportunity for someone with a passion for supporting others to work with our Specialised Insurance business, Hospitality Industry Insurance (HII). We provide industry-specific workers compensation insurance to over 1600 accommodation hotels, pubs, and clubs in the NSW Workers Compensation Scheme.

As a Claims Management Professional, you will be responsible for proactively managing mental health and physical claims, liaising with multiple stakeholders to progress strategies and actions. You will prepare and implement strategies to achieve the optimum outcome and minimisation of claim costs.

YOUR RESPONSIBILITIES

  • Manage a portfolio of physical and psychological claims, drawing on your exceptional customer service and decision-making skills.
  • Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
  • Liaise with all internal and external stakeholders regularly to progress strategies and actions.

WHAT WE OFFER

We are committed to maintaining a workplace where everyone feels valued and respected. EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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