Helpdesk Analyst

6 months ago


Melbourne, Australia Connective Broker Services Full time

Helpdesk Analyst

**Helpdesk Analyst**
- Exciting role working with our award-winning CRM software 'Mercury Nexus'
- Kickstart your professional career in IT with a leading FinTech company
- Be part of a high performing team within a strong and vibrant culture

**The Business**

Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers, and we are driven to be the business partner they can't imagine doing business without. Our award-winning CRM software 'Mercury Nexus' is the flagship of the Connective business and its offering to broker members. With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals.

With award winning products, exceptional customer engagement scores and ambitious growth plans, we are driven to be the business partner that customers can't imagine doing business without.

**The Role**

Reporting to the Helpdesk Service Manager, you will provide efficient and professional Mercury Nexus support to our broker members and internal customers across Australia.

Your responsibilities will include:

- Investigate and resolve technical issues related to Mercury Nexus software, escalating complex cases as needed.
- Provide guidance to users for optimising their utilisation of the system.
- Collaborate in enhancing the Helpdesk team's knowledge repository.
- Actively seek opportunities to enhance workflow effectiveness through proactive identification of improvements.

**The Person**

Your inquisitive nature and keen attitude towards learning will ensure your success in this role. In addition, you will also possess:

- Minimum 1 year experience in a client-facing customer service role (IT advantageous)
- Strong knowledge of Service Desk ticketing systems and processes (Intercom advantageous)
- A can-do attitude and initiative i
- Excellent written and verbal communication skills
- Excellent customer service skills
- Ability to multitask and prioritise in a fast-paced environment.
- a high performing and collaborative culture
- a wide range of staff benefits
- progressive leave policies including paid birthday leave
- access to various learning platforms to support your professional development goals
- investment in your career through learning and development opportunities
- Attractive remuneration package including access to an annual profit share

**Benefits to you**

As a valued member of the Connective team, you will be rewarded with:
**To Apply**

To apply, please click on the 'apply' button.

Job ID 676761209


  • Helpdesk Analyst

    6 months ago


    Melbourne, Australia Connective Broker Services Full time

    **Helpdesk Analyst** - Exciting role working with our award-winning CRM software 'Mercury Nexus' - Kickstart your professional career in IT with a leading FinTech company - Be part of a high performing team within a strong and vibrant culture **The Business** Connective is an innovative fintech company and the preferred choice for leading Australian...

  • IT Helpdesk Analyst

    4 days ago


    Melbourne, Australia The Config Team Full time

    **The Config Team - Join us and contribute in changing how the world works at a company small enough to care, big enough to compete.** **Job title**:IT Helpdesk Analyst (SAP/ERP) **Employment**: Permanent **Location**: Melbourne / Hybrid / Remote **Travel**: Limited **Permanent Package**:Excellent basic salary DOE plus, 24 days holiday plus Bank...


  • Melbourne, Australia Cdc Data Centres Full time

    Support CDC team in broad, autonomous role Leading business with strong growth trajectory Work from both Melb CBD and Brooklyn Location About us:Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New...

  • ICT Helpdesk Expert

    2 days ago


    Melbourne, Victoria, Australia Cdc Data Centres Full time

    Cdc Data Centres is a leading operator of sovereign, secure, world-class data centre facilities.We are seeking a Senior ICT Helpdesk Analyst to join our growing Melbourne team. This role manages a broad range of technologies and liaises across multiple areas of the business to resolve incidents, solve problems, and fulfill requests for IT related...


  • Melbourne, Australia PRA Full time

    A Helpdesk / Desktop Support Analyst is required to join a large NFP organization based 10 mins East of Melbourne CBD. You will join the IT team and will be responsible for managing customer requests, including incidents and requests. Multiple opportunities, based on site from Richmond or Werribee. (6 roles available) You must have: - Exceptional...


  • Melbourne, Australia Ramsay Health Care Full time

    Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights! Join our VIC IT Service Delivery team as a IT Service Desk Analyst and embark on a journey of professional growth and innovation. **What’s on Offer?** - Full-time, 6-month fixed term contract. - Based in Melbourne - must be willing to travel...

  • Service Desk Analyst

    5 months ago


    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...

  • Service Desk Analyst

    2 months ago


    Melbourne, Australia Public Sector People Full time

    About the role: Join this values-drive Not for Profit as a Service Desk Analyst and play a vital role in enhancing mental health and wellbeing through effective ICT support! This dynamic position involves diagnosing technical issues, building stakeholder relationships, and contributing to a vibrant, values-driven community. If you’re passionate about...

  • Technology Analyst

    2 weeks ago


    Melbourne, Australia Arnold Bloch Leibler Full time

    Firm backgroundArnold Bloch Leibler is a premier Australian commercial law firm with offices in Melbourne and Sydney. We provide strategic legal and commercial advice to a diverse range of Australian and international corporations, high-net worth individuals and large family businesses.Arnold Bloch Leibler has developed a reputation for its innovative,...

  • System Analyst

    6 months ago


    Melbourne, Australia Clarrow Full time

    Strong training & support provided - Great bonus structure - Central location in Melbourne CBD **Overview**: Clarrow are working alongside one of the most exciting and fastest growing Melbourne based MSP’s. Our client requires a Systems Analyst that has experience with Level 1 support. Their client base is some of the largest institutions, enterprises...

  • Service Centre Analyst

    5 months ago


    Melbourne, Australia Gadens Full time

    Business Support - Melbourne - Permanent / Full Time - A truly flexible workplace - we call it "Your Work, Your way" - Join a growing, fun, fast paced and supportive team - Work at a well regarded National Law firm **About you** As the onsite TSS (Technology Services & Solution) Service Centre support Analyst in our Melbourne office, you will be a team...

  • System Support

    5 months ago


    Melbourne, Australia Experis Full time

    **System Support** Global IT Business **Location - Church St, Cremorne** Long Term contract Rate - $30/hour - $35/hour The Help Desk/ System Support Analyst works in high ticket volume helpdesk environment supporting end customers and analysts in providing incident resolution. **Responsibilities**: - Assessment & validation of tickets that come to the...


  • Melbourne, Victoria, Australia Anton Murray Consulting Full time

    OverviewA leading financial services firm in Melbourne seeks an IT Helpdesk Analyst to join the IT Support function on a contract basis. The role is responsible for providing technical support to partners across the Asia Pacific region.

  • Service Desk Analyst

    6 months ago


    Melbourne City Centre, Australia HAYS Full time

    Service Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....


  • Melbourne City Centre, Australia HAYS Full time

    Educational Institution **Your new company** One of Victoria's Educational Institutions is looking for an experienced Level 3 Support Analyst to join their organisation on a 6 to 12-month contract. Located in South-East Victoria, this Institution offers opportunities to undertake quality and reliable pre-vocational training throughout their campuses,...


  • Melbourne, Victoria, Australia Public Sector People Full time

    About the role:This dynamic position involves providing timely and effective customer service via the ICT Service Helpdesk, diagnosing technical issues, and building stakeholder relationships. As a Service Desk Analyst with Public Sector People, you will play a vital role in enhancing mental health and wellbeing through effective ICT support.Key...

  • Service Desk Analyst

    2 months ago


    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Associate Detection

    3 months ago


    Melbourne, Australia Rapid7 Full time

    We are seeking someone with a passion for cyber security to join us in Melbourne. As a SOC Analyst with Rapid7 you will work with Rapid7’s advanced tools to investigate and triage high priority security events. Rapid7’s SOC are responsible for our APAC customers as part of our global 24/7 managed services. As an experienced SOC analyst you will have the...

  • Associate Detection

    1 month ago


    Melbourne, Australia Rapid7 Full time

    We are seeking someone with a passion for cyber security to join us in Melbourne. As a SOC Analyst with Rapid7 you will work with Rapid7’s advanced tools to investigate and triage high priority security events. Rapid7’s SOC are responsible for our APAC customers as part of our global 24/7 managed services. As an experienced SOC analyst you will have the...


  • Melbourne, Australia NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. HELPDESK REPRESENTATIVE The Help Desk...