![Connective Broker Services](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Analyst
4 weeks ago
Helpdesk Analyst
**Helpdesk Analyst**
- Exciting role working with our award-winning CRM software 'Mercury Nexus'
- Kickstart your professional career in IT with a leading FinTech company
- Be part of a high performing team within a strong and vibrant culture
**The Business**
Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers, and we are driven to be the business partner they can't imagine doing business without. Our award-winning CRM software 'Mercury Nexus' is the flagship of the Connective business and its offering to broker members. With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals.
With award winning products, exceptional customer engagement scores and ambitious growth plans, we are driven to be the business partner that customers can't imagine doing business without.
**The Role**
Reporting to the Helpdesk Service Manager, you will provide efficient and professional Mercury Nexus support to our broker members and internal customers across Australia.
Your responsibilities will include:
- Investigate and resolve technical issues related to Mercury Nexus software, escalating complex cases as needed.
- Provide guidance to users for optimising their utilisation of the system.
- Collaborate in enhancing the Helpdesk team's knowledge repository.
- Actively seek opportunities to enhance workflow effectiveness through proactive identification of improvements.
**The Person**
Your inquisitive nature and keen attitude towards learning will ensure your success in this role. In addition, you will also possess:
- Minimum 1 year experience in a client-facing customer service role (IT advantageous)
- Strong knowledge of Service Desk ticketing systems and processes (Intercom advantageous)
- A can-do attitude and initiative i
- Excellent written and verbal communication skills
- Excellent customer service skills
- Ability to multitask and prioritise in a fast-paced environment.
- a high performing and collaborative culture
- a wide range of staff benefits
- progressive leave policies including paid birthday leave
- access to various learning platforms to support your professional development goals
- investment in your career through learning and development opportunities
- Attractive remuneration package including access to an annual profit share
**Benefits to you**
As a valued member of the Connective team, you will be rewarded with:
**To Apply**
To apply, please click on the 'apply' button.
Job ID 676761209
-
Helpdesk Analyst
4 weeks ago
Melbourne, Australia Connective Broker Services Full time**Helpdesk Analyst** - Exciting role working with our award-winning CRM software 'Mercury Nexus' - Kickstart your professional career in IT with a leading FinTech company - Be part of a high performing team within a strong and vibrant culture **The Business** Connective is an innovative fintech company and the preferred choice for leading Australian...
-
Helpdesk Analyst
2 weeks ago
Melbourne, Victoria, Australia Connective Broker Services Full timeHelpdesk Analyst Exciting role working with our awardwinning CRM software 'Mercury Nexus' Kickstart your professional career in IT with a leading FinTech company Be part of a high performing team within a strong and vibrant cultureThe BusinessConnective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers...
-
Helpdesk Support Analyst
3 weeks ago
Melbourne, Australia Robert Half Full timeOur client is an exciting software development company seeking an enthusiastic Helpdesk Support Analyst to join their team in Melbourne's South East. **The Company** Our client is a growing software development company looking for your brilliance as a Helpdesk Support Analyst to support local, field users and clients. If you are creative problem solver who...
-
Helpdesk Analyst
3 weeks ago
Melbourne, Australia Connective Broker Services Full time**The Business** Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers and we are driven to be the business partner they can't imagine doing business without. Our award-winning CRM software 'Mercury Nexus' is the flagship of the Connective business and it's...
-
Helpdesk Support Officer
4 weeks ago
Melbourne, Australia Experis Full timeOur government client is seeking a Helpdesk/ Service Desk support analyst to join their team in Melbourne. This is a contract opportunity until Jan 2024. Previous experience within Government or local Council is desirable. **Hourly rate - $35/hour - $38/hour + Super** **Key Responsibilities**: - Provide IT Helpdesk support to employees and Councillors...
-
IT Helpdesk Analyst
2 weeks ago
Melbourne, Victoria, Australia Anton Murray Consulting Full timeMelbourneAncillary AreasContract or TemporaryOur client is a large financial services firm in Melbourne, and seeking an IT Helpdesk Analyst to hire on an initial hourly-rate contract to join the IT Support function.Scope of Work:Responsible for assisting partners in devising hardware and software solutions using personal computers (PC), data communications...
-
Superfund Co.- Lev 2
3 weeks ago
Melbourne, Australia Bluefin Resources Full time**Top Superfund co. - Level 2 / 3 - Helpdesk / **Desktop Support Analyst - APPLY NOW** **Contract length - 6 -12 months** **Location - Melbourne office with hybrid working** **Rate - dependent on experience **URGENT ROLE - **Please send WORD COPY of your CV to apply.** Immediate starters welcome. **MUST HAVE PRIOR LEVEL 2 EXPERIENCE IN HELPDESK / SERVICE...
-
Helpdesk Analyst
2 weeks ago
Melbourne, Victoria, Australia Talent International Full timeJob Details:LocationMelbourneSalaryNegotiableJob TypeFull TimeRefBBBH97192_ ContactChris MackayPostedabout 2 hours ago3 Month Initial ContractCBD Location - Government DepartmentGeneralist IT SupportThis Government agency is seeking an IT Support Officer to assist with BAU activities and provide 1st and/or 2nd level technical support.Key Responsibilities:...
-
Melbourne, Australia PRA Full timeA Helpdesk / Desktop Support Analyst is required to join a large NFP organization based 10 mins East of Melbourne CBD. You will join the IT team and will be responsible for managing customer requests, including incidents and requests. Multiple opportunities, based on site from Richmond or Werribee. (6 roles available) You must have: - Exceptional...
-
Helpdesk / Desktop Support (Level 1 and Level 2)
2 weeks ago
Melbourne, Victoria, Australia PRA Full timeA Helpdesk / Desktop Support Analyst is required to join a large NFP organization based 10 mins East of Melbourne CBD. You will join the IT team and will be responsible for managing customer requests, including incidents and requests.Multiple opportunities, based on site from Richmond or Werribee. (6 roles available)You must have: Exceptional Communication...
-
IT Service Delivery Analyst
3 weeks ago
Melbourne, Australia Ramsay Health Care Full timeRamsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights! Join our VIC IT Service Delivery team as a IT Service Desk Analyst and embark on a journey of professional growth and innovation. **What’s on Offer?** - Full-time, 6-month fixed term contract. - Based in Melbourne - must be willing to travel...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Granite Consulting Australia Full timeThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way.Essential: Minimum of 23 years' experience in an IT support/helpdesk/service desk role...
-
Service Desk Analyst
7 days ago
Melbourne, Australia Granite Consulting Full timeAmazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Granite Consulting Full timeAmazing culture Melbourne based with some regional travel Focus on high level stakeholder serviceThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and...
-
IT Service Delivery Analyst
2 weeks ago
Melbourne, Victoria, Australia Ramsay Health Care Full timeRamsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights Join our VIC IT Service Delivery team as a IT Service Desk Analyst and embark on a journey of professional growth and innovation.What's on Offer? Fulltime, 6month fixed term contract. Based in Melbourne must be willing to travel to metro and...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Granite Consulting Full timeAmazing culture Melbourne based with some regional travel Focus on high level stakeholder serviceThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and...
-
Top Aus Retail Co.
2 weeks ago
Melbourne, Victoria, Australia Bluefin Resources Full timeTop Aus Retail co. - Helpdesk / Desktop analyst Support (1st & 2nd Level support)**Permanent role - URGENT ROLE PLEASE SEND CV TO APPLY - immediate starters welcomeSalary - $45 - $67K plus super and store allowanceRole location - Melbourne office-based roleprior experience in helpdesk / service desk experience is a must minimum 3 months.This retail brand has...
-
Top Asx Co.
2 weeks ago
Melbourne, Victoria, Australia Bluefin Resources Full timeTop ASX co. - Helpdesk / Desktop Analyst Support - APPLY NOWImmediate starters welcomeRate - $30 - $45 per hour**Melbourne - hybrid working availableYou MUST have at least 1 year minimum commercial HELPDESK / SERVICE DESK EXPERIENCE and good communication skillsThis well-known business requires a business-critical has 2 roles: 1st level Helpdesk Analyst...
-
Application Support Analyst
3 weeks ago
Melbourne, Australia J2 Recruitment Full timeApplication Support Analyst - Internal & Customer Tech Support - Formidible Portfolio of Cross Industry / Enterprise Customers - Culture of Shared IP / Constant Upskilling / Creative Solutions This impressive, Under the guidance and mentorship of an impressive domain leader, the **Application Support Analyst** will work in tandem with customer success,...
-
Service Desk Analyst
3 weeks ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH97926_1674619671 **Contact** Donal McCann **Posted** about 10 hours ago - CBD Location - Level 1 IT Support This Government agency is seeking for a Service Desk Analyst who will be responsible for providing Level 1 support for end users of ICT Systems...