Technology Analyst

1 month ago

Melbourne, Australia Arnold Bloch Leibler Full time

Firm background
Arnold Bloch Leibler is a premier Australian commercial law firm with offices in Melbourne and Sydney. We provide strategic legal and commercial advice to a diverse range of Australian and international corporations, high-net worth individuals and large family businesses.
Arnold Bloch Leibler has developed a reputation for its innovative, commercially focused advice and is regularly involved in some of the most important landmark transactions in the country, helping clients with their most important or difficult legal matters - when their reputation is at risk, in crisis situations or before embarking on key initiatives. From our results and client commitment, to the commerciality of advice, our aim is to set the standard.
For more detailed information about the firm’s structure, services, values and service ethos, visit www.abl.com.com.au
 
Overview of key responsibilities
The Technology Analyst plays an important role in maintaining the smooth operation of the helpdesk service and in working with the Technology team to consistently deliver a high standard of service to all users in Melbourne and Sydney, as well as those working remotely.
This is a great opportunity for a motivated and customer focused individual keen to develop their technical skills and experience.
The range of duties includes, but is not limited to the following:

  • Acting as the first point of contact for all IT user related incidents and requests, while resolving user incidents/requests in a timely, courteous manner over the telephone, via email and/or in person;
  • Troubleshooting software issues individually and with the wider IT team as required;
  • Identifying common callers and common issues for escalation, in order to further trouble-shoot and solve issues;
  • Setting up, configuring and relocating IT equipment;
  • Registering and issuing loan IT equipment;
  • Troubleshooting hardware problems individually and with the wider IT team as required, and logging service calls with external service providers;
  • Setting up teleconferencing and video conferencing meetings including liaising with presenters and troubleshooting issues;
  • Recording helpdesk incidents and requests received vie email or telephone, teleconference and videoconferences set-up, IT equipment relocations, and other tasks in the helpdesk database;
  • Assisting with the on-going maintenance of computer asset tracking and updating; and
  • Other tasks as required from time to time.

About you
You have a strong interest and passion for technology, with some relevant experience —either as a recent graduate or up to two years’ experience gained in another setting, ideally in a professional services or corporate environment. You will possess a robust technical skill set and a dedication to excellence with a willingness to contribute to our high performing team.
  
You will be a performance orientated individual with sophisticated communication skills, strong attention to detail and a proactive, service-orientated approach to working.
 
Staff Benefits
The salary package offered for this position is competitive in addition to a range of benefits, including:

  • fully subsidised corporate gym membership;
  • an in-house café providing fully subsidised beverages and snacks;
  • discounted corporate health plan;
  • staff social events;
  • health and well-being program including daily provision of fresh fruit;
  • complimentary legal advice for wills, estate planning and conveyancing; and
  • prime CBD office location.

Applications
To apply please address your letter of application and CV to Radhika Peri, Human Resources Manager via the apply button.

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