L2 Help Desk Representetive

7 months ago


Melbourne, Australia NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

HELPDESK REPRESENTATIVE

The Help Desk Representative works in high ticket volume helpdesk environment supporting NCR's customers and analysts in providing incident resolution for NCR products and services.

**Responsibilities**:
- Assessment & validation of tickets that come in to the Helpdesk- Perform basic remote troubleshooting with end-users of PCs and retail point-of-sale devices- Remotely dispatch service personnel, and work directly with customers to understand the problems and ensure a timely and satisfactory resolution-
- Document, verify and make appropriate corrections to the incident record and customer profile-
- Handle escalations, when required, to the appropriate groups

Qualifications:
- At least 1-2 years of Helpdesk/Servicedesk/Call Center experience- Working knowledge in Microsoft Operating Systems & Office Tools particularly MS Excel- Excellent communication skills at all levels including excellent listening skills- Posses strong customer service skills and be able to work in a dynamic team environment- Problem solving and troubleshooting skills- Open to work on a flexible schedule (Evenings/Weekends/Holidays)- Ability to work in a multitask fast paced environment- Background in ITIL is a plus- Ability to work individually or as a team player when the situation calls

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


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