L2 Help Desk Representetive

5 months ago


Melbourne, Australia NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

HELPDESK REPRESENTATIVE

The Help Desk Representative works in high ticket volume helpdesk environment supporting NCR's customers and analysts in providing incident resolution for NCR products and services.

**Responsibilities**:
- Assessment & validation of tickets that come in to the Helpdesk- Perform basic remote troubleshooting with end-users of PCs and retail point-of-sale devices- Remotely dispatch service personnel, and work directly with customers to understand the problems and ensure a timely and satisfactory resolution-
- Document, verify and make appropriate corrections to the incident record and customer profile-
- Handle escalations, when required, to the appropriate groups

Qualifications:
- At least 1-2 years of Helpdesk/Servicedesk/Call Center experience- Working knowledge in Microsoft Operating Systems & Office Tools particularly MS Excel- Excellent communication skills at all levels including excellent listening skills- Posses strong customer service skills and be able to work in a dynamic team environment- Problem solving and troubleshooting skills- Open to work on a flexible schedule (Evenings/Weekends/Holidays)- Ability to work in a multitask fast paced environment- Background in ITIL is a plus- Ability to work individually or as a team player when the situation calls

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


  • Help Desk Manager

    6 months ago


    Melbourne, Australia Compass Group Australia Full time

    **_Join the opening team at the New Footscray hospital._**: - **_Full time, on-site role._**: - **_Supportive team making a big impact._** Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on...

  • Help Desk Analyst

    2 months ago


    Melbourne, Australia Florida Tech Full time

    The Help Desk Analyst, reporting to the Tech Support Manager, collaborates with the Help Desk Coordinator and staff to provide and ensure Florida Tech’s end-users receive the appropriate assistance on issues concerning computer hardware, software, networking, and applications. This includes partnering with internal teams to manage all procedures for...

  • Help Desk Team Lead

    5 months ago


    Melbourne, Australia John Holland Full time

    Melbourne, VIC, AU, 3000**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That’s our difference. Deep experience and capability with a genuine care about creating...


  • Melbourne, Victoria, Australia Salt Recruitment Full time

    Role Overview: We are seeking a skilled Level 2 Service Desk Analyst to provide technical assistance and support to our customers.

  • Help Desk

    6 months ago


    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **The Company** Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff. **The Role** This role is varied; Help Desk will be the primary focus on a rotating roster. **Duties will...

  • Help Desk Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Davidson Full time

    The OpportunityAt Davidson, we are seeking a dedicated Service Desk Analyst to join our Information and Communications Services department. This role offers an opportunity to utilize your excellent customer service and technical support skills to help maintain crucial IT services for our teams.The RoleAs a Service Desk Analyst, you will deliver comprehensive...

  • IT Help Desk

    3 days ago


    Melbourne, Australia Grow Talent Full time

    The ClientOur client, a leading provider of managed services, is assembling a dedicated team of Service Desk Agents to support a high-profile government service desk. This is an opportunity to work in a dynamic environment where you can develop your technical expertise and contribute to delivering exceptional support services.What’s in It for You Long-term...

  • Help Desk Coordinator

    22 hours ago


    Melbourne, Victoria, Australia Axiom Technologies Full time

    Axiom Technologies, a Global IT Services partner supporting medium to large-scale enterprises, is seeking a skilled Help Desk Coordinator.We are looking for someone to coordinate tasks ranging from simple activities to complex plans. This role will provide onsite/on-call assistance to end-users within the organisation's desktop computing environment in a...


  • Melbourne, Australia SMAART Recruitment Full time

    Our client is seeking an experienced Global Help Desk Manager to oversee and optimise their global operations. This role is crucial for scaling their support systems as they continue to grow, ensuring efficient ticket management, client support, and technical integrations.This hands-on role will also involve participation in key projects to maintain a...


  • Melbourne, Victoria, Australia Florida Tech Full time

    About the Role">At Florida Tech, we are seeking an experienced Help Desk Analyst to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our end-users.Key Responsibilities:Provide first-level support via phone and emailServe as a point of contact for users and staffManage help desk...

  • Help Desk Coordinator

    1 month ago


    Melbourne, Victoria, Australia Michael Page Full time

    About Our ClientMichael Page is a leading recruitment agency that provides consulting services focused on business strategy, technology solutions, and innovation. We assist organizations in enhancing performance and achieving goals through digital transformation, IT consulting, and process optimization.Job DescriptionWe are seeking a highly organized and...


  • Melbourne, Victoria, Australia Technetics Full time

    About the RoleWe are seeking a skilled Help Desk IT Support Specialist to join our team at Technetics Consulting. As a key member of our Service Desk Team, you will play a vital role in delivering exceptional customer service experiences and ensuring timely resolution of client incidents and requests.Key Responsibilities:Deliver high-quality customer service...


  • Melbourne, Victoria, Australia ASG Group Full time

    We are seeking a highly motivated Service Desk Analyst to join our team in Melbourne, providing exceptional customer service and technical support to internal staff.About the Role:Act as the first point of contact for users via phone, email, and face-to-face interactions.Diagnose and resolve technical issues promptly, escalating unresolved issues to level 2...

  • Service Desk Engineer

    5 months ago


    Melbourne, Australia Technetics Full time

    About the job The Service Desk Engineer will be working closely with the Service Desk Team and will be integral in driving success through quality of Teamwork, Customer service and Service delivery. The successful candidate will excel within our professional, motivated, friendly and fast paced MSP consulting environment while enjoying...


  • Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Administration/Secretarial, IT and Telecommunications, Trades and Services, Medical Reference: 34452 **- Immerse yourself in an inclusive, diverse and supportive culture** - **Working with a Small technical Help...


  • Melbourne, Australia Pan Asia Full time

    Role : Service desk Duration : 6 months and renewable contract Client: IT Location: Melbourne Australia **Service desk analyst responsibilities include the following**: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades...


  • Melbourne City Centre, Australia Uniting Vic.Tas Full time

    **Join the Housing & Property team and work in a leading community services org**: - **SCHCADS Level 5 + super + up to $15,900 in salary packaging.**: - **Full-time ongoing role with WFH flexibility, based in Melbourne CBD.** **About the opportunity**: As the Property Helpdesk Lead, you will coordinate the administration team and help us deliver...


  • Melbourne, Victoria, Australia Melbourne and Olympic Parks Full time

    About the RoleWe are seeking an experienced IT Support Technician to join our Technology team at Melbourne & Olympic Park. As a Help Desk Support Specialist, you will be the first point of contact for support requests on the IT service desk platform, providing exceptional service to our workforce.This role plays a crucial part in the Technology team...


  • Melbourne, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with this brilliant healthcare client who right now has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team. Working with a team of IT specialists, you will be providing Level 1 support to users Key Responsibilities include: Assisting the level 1 team with resolving the service desk...


  • Melbourne, Victoria, Australia Axiom Technologies Full time

    Axiom Technologies is a renowned Global IT Services partner, supporting medium to large-scale enterprises worldwide.We are seeking a skilled and experienced Technical Support Specialist to coordinate a wide range of activities, from simple tasks to complex plans, providing onsite/on-call assistance to end-users within our desktop computing environment.This...