System Analyst

7 months ago


Melbourne, Australia Clarrow Full time

Strong training & support provided
- Great bonus structure
- Central location in Melbourne CBD

**Overview**:
Clarrow are working alongside one of the most exciting and fastest growing Melbourne based MSP’s. Our client requires a Systems Analyst that has experience with Level 1 support.

Their client base is some of the largest institutions, enterprises and corporate businesses Australia has to offer.

Our client promotes a healthy work life balance, with 4 days a week WFH and 1 day either in the office or Onsight with clients.

**Responsibilities**:

- Collaborating with IT Service Coordinator regarding escalations.
- Communicate progress on incidents and requests by providing timely updates or changes to both client contact & internal teams.
- Ability to work in a team and communicate effectively
- Competent in communicating technical information to end users.
- Participate in On-Call shift rotation.
- Collaborate with the team to identify opportunities for solutions that grow and maximise the clients investment in IT.
- Escalate service or requests that cannot be completed within the service level agreement.

**Requirements**:

- Experience supporting & troubleshooting windows, apple computer systems, iOS & Android mobile platforms as well as current versions of Microsoft 365.
- Experience supporting & trouble shooting peripherals such as Multi-Function Printers, Scanners, and webcams.
- Familiarity with virtualization technologies such as VMware.
- Minimum of 1 year experience at a helpdesk/or Side Support Experience.
- Must have PR or Australian Citizenship.

**Benefits**:

- Salary Pack up to $65,000 + Super
- Only one day per week in the office (4 days work from home)
- Bonus' offered for timely completion of projects.


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