Service Centre Analyst

7 months ago

Melbourne, Australia Gadens Full time

Business Support
- Melbourne
- Permanent / Full Time
- A truly flexible workplace - we call it "Your Work, Your way"
- Join a growing, fun, fast paced and supportive team
- Work at a well regarded National Law firm

**About you**

As the onsite TSS (Technology Services & Solution) Service Centre support Analyst in our Melbourne office, you will be a team player who provides exceptional customer service by responding to requests, either in person, by telephone or via the Helpdesk ticketing system.
To be successful in this role, you will demonstrate the following skills and experience:

- 3+ years in a level 1/2 Helpdesk Support role.
- Experience in all Microsoft Windows Operating Systems, Office 2016 and above, Windows Domain Services and SCCM.
- Practice Management system, Microsoft Teams and iManage/FileSite experience is highly desirable.
- Knowledgeable in desktop, workstation and notebook computers, servers, network protocols, network configuration, switching and routing.
- Experience troubleshooting video conferencing rooms using Crestron Flex devices will be highly regarded.

**Your role**

This is an exciting time to join our team in Melbourne and this role will see you provide timely advice to our legal practice groups.
The key responsibilities include but are not limited to:
**Operations**
- Provide support to the TSS Service Centre team in responding to requests, either in person, by telephone or via the Helpdesk ticketing system.
- Perform first-level diagnosis and troubleshooting support to end-users related to the firm's computer hardware, software, mobile devices and technical tools and products.
- Ensure that allocated tasks and requests are actioned and communicated in a timely, efficient, and professional manner, learning and using appropriate methodologies to support our high level of customer service.
- Escalate issues to the TSS Service Centre Supervisor and second level support as required.
- Set-up new employees as directed, including issuing assets, ensuring that all appropriate policies and procedures are adhered to.
- Processing departing employees as directed, ensuring that all appropriate policies and procedures are adhered to.
- Provide support in the set-up and management of IT equipment for firm meetings and events
- Image PCs using the Gadens' Standard Operating Environment.
- Monitor incidents and requests and liaise with support teams to drive resolution and maintain communication with relevant stakeholders.
- Management of firm IT assets, including maintenance of appropriate registers.
- Provide training in the operation of IT assets and services as necessary.
- Document records to identify issues, known errors and related procedures.
- Resolve hardware fault, including printers, desktops, laptops, docks, mobile phones, and monitors.
- Communicate with key personal when firm wide issues arise.

**Office**
- Look after the office IT Equipment
- Set up new starter equipment
- Manage Stock levels
- Maintain Printer fleet
- Onsite for any building outages as required.

**Security**
- Ensure that the security of the firm’s services are maintained in accordance with best practice and the firm’s policies and procedures.

**Documentation, Processes and Procedures**
- Review and improve appropriate TSS Service Centre procedures and operation documents to ensure that they are up to date and are being followed correctly.

**Reporting**
- Provide Helpdesk supervisor with timely updates on:

- Outstanding tickets
- Escalate trending tickets
- AV meeting setups / client floor requirements

**About Gadens**

Gadens is a leading, independent Australian law firm, with a clear vision and strategy for the future. We help people achieve their purpose in a complex world, by leading by example, inspiring others, innovating, and building something we are all proud of. We are repeatedly recognised as a leading legal service provider in the Chambers Asia Pacific and The Legal 500 Asia Pacific legal directories, and many of our partners and special counsel are recognised as leaders in their areas of law.
At Gadens, we:

- develop and inspire our people
- do the right thing and make an impact
- work with quality clients in our chosen markets
- solve problems with people and technology working seamlessly together
- are a widely recognised and respected brand.

**What we offer**

We offer:

- Progressive and market-leading Parental Leave support including:

- 30 weeks' Paid Parental Leave
- Superannuation contributions while on Parental Leave, for up to 52 weeks (based on 5 days/week, regardless of your working days)
- An external coach to support our people through the various stages of the parental leave journey (Launch, Leave and Landing)
- A supported and staggered return
- Budget relief for fee earners upon landing/return
- Support and paid leave for Surrogacy and IVF treatment
- a friendly, down-to-earth, and supportive team environment
- ongoing professional development opportunities
- trul

  • Service Centre Analyst

    3 days ago

    Melbourne, Australia UniSuper Full time

    **About US** UniSuper is one of Australia's largest super funds. We look after the retirement savings of more than 450,000 members and have over $110 billion in funds under management. Members enjoy the benefits of low fees, strong long-term performance across various investment options and commitment to sustainable investment. It is an exciting time to be...

  • Service Desk Analyst

    2 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Imct Service Analyst

    2 days ago

    Melbourne, Australia Peter MacCallum Cancer Centre Full time

    Location: Melbourne Job type: Not provided Organisation: Peter MacCallum Cancer Centre **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 22819 Peter Mac is one of a handful of integrated cancer research, education and treatment centres in the world. Each day our team strives to provide the very best in cancer care, even...

  • Contact Centre Analyst

    5 days ago

    Melbourne, Australia Mercer Full time

    **Contact Centre Analyst** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Guardian Centre Analyst

    2 months ago

    Melbourne, Australia Seeing Machines Full time

    Seeing Machines has developed the world’s most advanced human data-driven technology which enhances transport safety by dramatically reducing fatal accidents every day. We’re on a mission to achieve zero transport fatalities. With at least 2 million cars on the road using our state-of-the-art operator monitoring technology developed by the passionate...

  • Security Operations Centre Analyst

    1 week ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $109,730 - $132,764 Occupation: IT and Telecommunications Reference: 6505 **About Us** About Us The Department of Transport & Planning brings together all transport modes to design, plan, build and operate Victoria's transport...

  • Clinical Informatics Centre Data Analyst

    7 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | CBD Job type: Part time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Health and Allied Health, IT and Telecommunications, Research Reference: 75846 **Clinical Informatics Centre Data Analyst** - ** Fixed term part time position**: - ** Work with a range of key stakeholders across RMH, the...

  • Scientist Grade 2

    4 weeks ago

    Melbourne, Australia Peter MacCallum Cancer Centre Full time

    Location: Melbourne | CBD Job type: Ongoing - Full Time Organisation: Peter MacCallum Cancer Centre **Salary**: $94,000 - $106,000 Occupation: Other Reference: 5119 **Job Title: Scientist Grade 2 - Molecular Pathology Analyst**: - At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people...

  • Functional Analyst

    3 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Functional Analyst to join Service Stream in our Corporate sector, based on Collins Street, Melbourne About the Role Service Stream’s Corporate division are currently seeking a Developer to join our growing team, in Melbourne. The Functional Analyst is...

  • Reporting Analyst

    3 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Reporting Analyst to join Service Stream in our Collins Street office About the Role Service Stream’s Telecommunications division are currently seeking a Reporting Analyst to join our growing company. You will be responsible for ensuring the timely,...

  • Service Operations Analyst

    2 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology’s Technology Command Centre Team, within the Service Operations section, provides 24x7 technical monitoring and support for Bureau operations, including Major Incident Management. Based at the Bureau's Melbourne Office, this role is crucial in providing system...

  • Service Desk Analyst

    4 months ago

    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Reporting and Data Analyst

    5 days ago

    Melbourne, Australia Peter MacCallum Cancer Centre Full time

    Location: Melbourne Job type: Not provided Organisation: Peter MacCallum Cancer Centre **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 22688 Peter Mac is one of a handful of integrated cancer research, education and treatment centres in the world. Each day our team strives to provide the very best in cancer care, even...

  • Aps6 Contact Centre Performance Analyst

    7 months ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$60.26 per hour **Job Type** Full Time **Ref** BBBH102083_1684735940 **Contact** Samuel Beckett **Posted** about 1 hour ago Talent International is currently recruiting for an APS6 Performance Reporting Analyst to work in the National Contact Centre for one of our Federal Government...

  • Service Desk Analyst

    7 months ago

    Melbourne, Australia PanAsia HR Resourcing Full time

    **Downloading, installing and configuring software to meet user requirements.**: - **Testing and updating existing software.**: - Escalating advanced IT support cases. - **Maintaining IT documentation including network and user details.**: - Documenting records of actions taken. - **Fixing hardware issues including replacing equipment and peripherals such...

  • Service Operations Analyst

    5 days ago

    Melbourne, Australia Aurec Human Capital Group Full time

    **Service Operations Analyst** *** Service Operations Analyst role in Melbourne. One of Australia's leading utilities organisations is looking for an experienced Operations Analyst/Systems Engineer to join their growing team in Melbourne. It is a full-time permanent opportunity Are you looking for your next opportunity? My client's primary focus is to bring...

  • Service Operations Analyst

    5 days ago

    Melbourne, Australia Aurec Full time

    **Service Operations Analyst** *** Service Operations Analyst role in Melbourne. One of Australia's leading utilities organisations is looking for an experienced Operations Analyst/Systems Engineer to join their growing team in Melbourne. It is a full-time permanent opportunity Are you looking for your next opportunity? My client's primary focus is to bring...

  • Service Desk Analyst

    3 days ago

    Melbourne, Australia Technology People Australia Full time

    Service Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...

  • Customer Service Analyst

    7 months ago

    Melbourne, Australia Seeing Machines Full time

    Are you interested in rewarding work, working as part of a passionate and diverse team to help achieve zero transport fatalities by building cutting-edge technology to keep people safe? - Are you looking for flexibility e.g. as a working parent seeking work during school hours or are you at university and require shifts around your studies? - Do you wake up...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Australia DXC Technology Full time

    DXC Technology strives to attract and retain results-oriented employees who provide exceptional value to our work environment and clients. We aim to cultivate an inclusive environment in which all employees are rewarded for superior performance and recognised with opportunities for growth. DXC provides IT managed services and solutions that help our...