IT Support Analyst

1 week ago

Melbourne, Australia SHAPE Australia Pty Ltd Full time

Get 5 days' of Life Leave every year, on top of your annual leave entitlements
- Great opportunity to kick start your career in IT Support
- A flexible, social, fun and rewarding working environment

SHAPE is a nationwide, ASX-listed fit-out and construction services business with a team of more than 600 people working across Australia. Our expertise spans the commercial, hospitality, healthcare, education, and retail sectors. And we’ve been doing it for over 30 years.

**About the role**:
***
A SHAPE IT Support Analyst is responsible for providing IT support to SHAPE staff and contributing to the continuing operation of the SHAPE computer network. As part of your responsibilities, you will:

- Analyse and resolve IT Service Requests, Incidents and Problems.
- Log all Requests, into helpdesk software.
- Act as neutral point of contact for staff with IT related questions
- Arrange warranty repair and insurance claims for defective/lost/stolen devices.

**Why we’re a great place to work**
***
We’re proud to be recognised for the culture we’ve built with a Great Place to Work Certification. When we ask our people what makes us great, they always say ‘the people’. We work hard but we also support each other every step of the way. On top of this:

- Everyone gets an ‘Individual Flexibility Plan’ that matches their work/life needs. This includes 5 days’ Life Leave every year on top of your annual leave entitlements.
- We offer a tailored skills development roadmap to fast track your career.
- Anyone can opt in for strategic leadership development.
- Flexibility to work from home We go to our amazing CBD office at least 3 days a week.
- We don’t want to brag, but we’ve won the Human Synergistics culture award for six years running.
- You have the potential to share in our business’ success and earn up to 15% of your remuneration through our profit-share schemes.
- You get access to novated car leasing (so you can get around more easily AND cut down on tax)
- Great team-building events (cooking classes, painting classes, after-work drinks and get-togethers)
- Personalise your parental leave benefits to suit your future family.
- We take inclusion seriously and back this up with our Diversity and Reconciliation Action Plans.
- We aim to achieve a net zero carbon footprint by FY2030.
- Our people #giveback by getting involved in our many CSR initiatives

**About you**
- Keen to learn and develop your career in Information Technology.
- 1 - 2 years of IT support experience is desired but not essential.
- Tertiary qualification in IT and/or related fields is preferred.
- Ideally have customer service experience.
- Great verbal and written communication skills.
- Friendly, loves working in a team and problem solving.
- Well organised.

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