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Member Engagement Coordinator

4 months ago

East Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

Member Experience
Marketing & Commercial
Sydney
Full Time, Permanent

30/5/2024

Leading National Health and Education member-based organisation
Full time, permanent opportunity with Sydney location and WFH options
$102,147 p.a, plus 14% Superannuation and 17.5% annual leave loading
About the RACGP
The Royal Australian College of General Practitioners (RACGP) is the voice of general practitioners (GPs) in our growing cities and throughout rural and remote Australia. For more than 60 years, we’ve supported the backbone of Australia’s health system by setting the standards for education and practice and advocating for better health and wellbeing for all Australians.

We foster the future of general practice through our profession-led, community-based training model for the Australian General Practice Training Program and other training pathways. We train GPs to deliver quality, whole-person care to patients across Australia, support their ongoing professional development and provide a point of connection for GPs serving communities in every corner of the country.

About you
As our, Member Engagement Coordinator, you will be a part of the Member Engagement team; providing services to the regional faculties and will work to ensure these activities are regionally considered and relevant. You possess the following:
Tertiary qualification or demonstrated experience in event management, project management, communications or marketing or similar.
Demonstrated experience in a successful communications and event management role.
Strong customer service focus with high level of attention to detail and organisation skills.
Excellent communication skills - able to communicate effectively and build strong collaborative relationships with all levels of staff, management, and internal and external stakeholders.
Demonstrated ability to train, guide, coach and provide advice to others within a team.
Demonstrated experience working independently and as part of a small team.
Demonstrated ability to manage competing demands.
Proficient in Microsoft Office suite of products and technical ability in the set-up of IT equipment
Flexibility to work after hours and weekends as required.
Willing to travel as/when required

**To thrive in this role, you’ll have**:
Post-graduate event or project management, communications, business, or equivalent qualifications
Previous experience in a membership-based organisation and/or knowledge of the health sector
Demonstrated experience with CRM systems
Demonstrated experience with web-based event management programs such as EventsAir
About the opportunity
Reporting to the Member Engagement Team Leader, this role will be accountable for discreet communication, event management coordination and delivery of logistics for face-to-face conferences, workshops and meetings, webinars and virtual events aligned to the RACGP calendar of events. The role is expected to follow agreed processes and procedures and ensures the technical delivery and smooth operations of required tasks.

**You will be responsible for the following duties**:
**In addition, you’ll**:
Coordination and responsibility of the end-to-end planning, development, and delivery of member-focused activities, including but not limited to communications, workshops, webinars, conferences, meetings, seminars, award ceremonies, and social/networking events.
Keeping the RACGP events listing in the calendar up to date with descriptions and relevant information
Manage the end to end process for webinars from managing presenters, registration through to hosting and editing and uploading the recording after the event to the website
Develop and complete reporting dashboards for activities and to input into integrated marketing campaign projects to measure and report on success
Evaluate the success of the planning, development, and delivery of member activities, including evaluation of service delivery
Coordinate and deliver regular and ad hoc communications including, EDMs, social media and event & activity promotions.
Ensure all activities meet RACGP requirements and reporting timeframes.
Participate in the RACGP Performance Review Cycle
In consultation with Manager, deliver agreed Work Performance Goals
Comply with all relevant workplace policies and procedures.
Other duties as required.
The Benefits

14% superannuation
Additional leave over the Christmas and New Year period
17.5% annual leave loading for EA employees
Hybrid working arrangements
The Core Academy
High-profile health and education organisation where progressive leadership, innovation integrity, collaboration and accountability are valued.
To apply

Towards the end of the process, applicants will be asked to complete pre-employment screening, which may include reference checks and/or a National Police Check. Applicants must have the right to work in Australia.

**Applications close**: 14th June 2024

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