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Community Engagement Coordinator

2 months ago

Melbourne, Victoria, Australia CPB Contractors Full time
About North East Link

The Spark Consortium has been selected to deliver the Central Package of the North East Link Project, a major infrastructure project in Victoria. The project involves the delivery of twin three-lane tunnels and key interchanges, providing a critical link in Melbourne's freeway network.

The Central Package will be delivered as a Public Private Partnership, reducing journey times and diverting heavy vehicles away from local roads. This project will have a significant impact on the community, and it is essential to engage with stakeholders effectively.

About the Opportunity

The Precinct Community Engagement Coordinator plays a key role in the communications and engagement function, delivering the North East Link's Primary Package. This role will be based at the NEL's Watsonia Hub and will provide in-person engagement, as well as project and administrative support for the Communications and Community Relations team.

Key Responsibilities
  • Develop and maintain positive relationships with project delivery partners, providing input and insight to resolve issues and realize opportunities.
  • Support the Project Team in engagement activities with external project stakeholders, providing accurate and up-to-date project information.
  • Provide project administrative support, including coordinating temporary resident relocation, property damage claims, and preparation of project reporting.
  • Report on queries, complaints, and in-person engagement activities, including recording all interactions in the project stakeholder management database.
  • Work closely with the Precinct Community Engagement Lead and Senior Advisor to support and assist the Communications and Community engagement function for the northern section of the project.
Requirements
  • Tertiary qualification in a relevant subject, such as Communications, Public Relations, or a related field, or experience in a project or customer support role.
  • Ability to operate a computer-based technology and software programs, such as the MS Office suite of programs.
  • Good communication and interpersonal skills, with the ability to build trust with both internal and external stakeholders.
  • Good writing and data capturing skills.
  • Demonstrated ability to coordinate administrative support functions.