Student Engagement Administrator

1 month ago

Melbourne, Australia Box Hill Institute Full time

Based in the City and Box Hill Campuses
- Multiple positions until December 2024
- PACCT 4 $62,687 per annum (exclusive of superannuation)

**About Us**

Box Hill Institute is a leading Australian provider of TAFE courses, vocational training and international degrees. Box Hill Institute operates in 10 countries and offers a diverse range of courses to students, businesses and community groups.

The Institute offers the opportunity to obtain formal accreditation at Certificate, Diploma, Degree and/or Postgraduate levels.

Located across three locations in Victoria - Box Hill, Lilydale and Melbourne CBD. The Institute teaches approximately 40,000 students per year with over 500 courses, 200 accredited courses and 10 workplace training facilities.

Box Hill Institute is nationally recognised and received recognition over the years including the International Training Provider of the Year in 2018, Australian Training Awards’ Large Training Provider of the Year 2016 and the Victorian Training Awards Large Training Provider of the Year 2016.

The education sector has experienced fundamental change over recent years, due to the pandemic and government reform across the sector. As Box Hill Institute approaches its centenary in 2024, this is a prime opportunity to drive transformational change at an iconic education institute to prepare for the future of education in Victoria.

**Institute** **Values**
- **We deliver outstanding experiences** - we put our students and customers at the centre of everything we do. We solve problems, take ownership and create experiences that make a difference.
- **We are in it together - **as one team, we care about our people, and foster a generosity of spirit for our community. By valuing our differences we ensure everyone belongs in the BHI community.
- **We make great ideas happen - **we empower each other to inspire new ideas and challenge the status quo. We are adaptable, equitable and agile in responding to opportunities.

**About the role**:
The Student Engagement Administrator ensures the effective recruitment and retention of students through
a variety of communication channels. This involves ensuring that all the administrative requirements of the AMEP
program are undertaken in a timely manner. This position supports students from non - English speaking backgrounds with their future vocational, educational and settlement goals resulting in students/client satisfaction.

The position provides a broad range of administrative support and coordination and financial administration to
ensure effective and efficient operations. The position supervises the AMEP customer service team and collaborate
with classroom teachers, Skills and Jobs Centre and other teaching centres throughout the Institute.

**Your Skills and Qualifications**:
**Qualifications**:

- A relevant qualification in Business or Office Administration preferably at the Diploma level, or alternative combination of relevant qualification, training and experience.
- Fluency in a language other than English is highly desirable.

Expertise Requirements
- Administrative Management: Demonstrated strong experience in supporting a range of administrative services including student administration, budget planning and monitoring and financial administration, plus the ability

to prepare reports and communicate across all levels of an organisation.
- Leadership: Proven experience in a supervisory role. Identifies information and resources required for others to work effectively and makes sure their practical needs are met.
- Customer Service and Client Centricity: Demonstrated success and expertise in providing confident and courteous customer service in a busy environment and providing information and advice to customers and

internal
**Working at Box Hill Institute**

**Benefits**

Interested in starting a career with one of Australias leading Institutes? At BHI we value our people. We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

- Novated leasing and salary packaging
- Purchased leave
- Employee discounts on health insurance, car rental, newspaper subscriptions and more
- Library access, digital and online resources
- Discounts services including floristry, beauty, Fountains Restaurant, Vet Clinic & Dog Grooming
- Counselling support services (EAP) and Health and wellbeing program
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family
- Staff development program
- Reward and Recognition Programs

**Applications close: 9am, Friday 31 March 2023**
- Box Hill Institute reserves the right to withdraw an advertised position at any stage._

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