Customer Service Specialist

2 months ago


Brisbane, Australia DFP Recruitment Services Full time

**Job description**:
Do you want the flexibility to** work from home** providing exceptional customer service with all the equipment, training and support you need?

For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in As they build their team across Australia, we are looking for passionate **Customer Service Specialists **who are determined to deliver an exceptional experience to customers.

**The Role**:
The **Customer Service Specialist** will focus on advocating for vulnerable customers and handling various enquiry types, including activities related to Priority Assist faults and services. The Specialist will receive inbound calls from customers, aiming to provide service and support for fault-related calls. This may include following a guided workflow and resolving issues during the inbound call or organising for a Telstra technician to attend the customer's premises.

**Key Responsibilities**:

- Assist customers in understanding, using, and resolving issues
- Fault restoration and basic billing or account enquiries
- Comply with established practices, procedures, and legislative requirements, including handling customers in vulnerable circumstances
- Identify when a customer is in distress and take appropriate intervention or escalation measures to ensure the recovery of their experience
- Take ownership of issues, offering solutions and managing within designated timeframes
- Availability to meet the operating hours of the business as generated by customer demand

**To ensure your success, you able able to demonstrate**:

- Previous experience working in a high volume and high functioning environment (call centre experience desirable)
- Proven ability to determine priorities, co-ordinate resources and make sound business judgements to best achieve the customer and business requirements
- High levels of empathy / problem solving skills
- Exposure to CRM experience is highly desirable



  • Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility? **Hybrid role,** providing exceptional customer service with all the equipment, structured training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build...


  • Brisbane, Australia Pacific National Full time

    **Customer Service Specialist** - ** Join a secure industry providing essential services Australia wide**: - **Supportive, collaborative team environment offering flexibility**: - ** Progressive and sizeable business on growth trajectory**: - ** Permanent opportunity - Brisbane location** **About us** Pacific National (PN) is the largest private...


  • Brisbane, Australia Suncorp Group Full time

    Engaging and flexible work from home opportunity - Passionate, community minded culture - Grow your dream career by being authentically you - Commencing on Wednesday 15th February Suncorp & GIO are premium brands within the Australian Insurance industry and is well known and loved by Australians for over 100 years. The Suncorp group purpose is Protecting...


  • Brisbane, Australia Voyager Recruitment Full time

    Salary package of $58,500 including Superannuation, full training provided - 8:30am - 5:00pm Monday to Friday role, WFH two days a week once fully trained - Small and friendly team with a dynamic company culture, Global Company! - **Salary package of $58,500 including Superannuation, full training provided**: - **8:30am - 5:00pm Monday to Friday role, WFH...


  • Brisbane, Australia Pace Appointments Full time

    Our client is dedicated to providing unparalleled customer service to foster enduring relationships with their valued clients while expanding the reach of their esteemed brands. With recognisable brands they remain steadfast in their mission and values as they evolve their team and company, ensuring a new appeal aligns seamlessly with their commitment to...


  • Brisbane, Australia SMAART Recruitment Full time

    Salary Package: $60k + Super + Bonus, Free Parking - Mon to Fri, 8 - 4:30 pm, Full Time, great work/life balance - Located in Wacol, Fully office based. For one of Australia’s leading chemical companies in the building industry, specialising in high-quality adhesives and chemical products, we are looking for a **Junior Customer Service and Data Entry...


  • Brisbane, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our Customer Service Specialist **Personal Lender**) role is pivotal to supporting our purpose. Based in...


  • Brisbane, Australia Allianz Australia Full time

    **Customer Service Specialist** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so...


  • Brisbane, Australia Allianz Australia Full time

    **Customer Service Specialist | Brisbane** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...


  • Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist - Childers - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **20 hours per week**: - **Monday - Friday: 9.15am - 1.15pm** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless...


  • Brisbane, Australia Adecco Full time

    Competitive salary and benefits package - Monday-Friday - Long term position - Accurately process sales transactions using POS systems - Data entry, filing, and other administrative tasks - Provide technical knowledge and advice to customers - Maintain merchandising standards to ensure that products are correctly displayed - Manage stock levels to ensure...


  • Brisbane, Australia Mable Full time

    **This role is for HomeMade - a related entity of Mable** HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management. We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support...


  • Brisbane, Australia Mable Full time

    **This role is for HomeMade - a related entity of Mable** HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management. We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support...


  • Brisbane, Australia CG Recruitment Full time

    **Customer Service Attendant & IT Specialist** Our client is a leading IT services provider and are seeking an experienced **Temporary** Onsite Phone Technicians to join their team for projects across Brisbane CBD, Brisbane Suburbs and Regional QLD. **Location: Brisbane CBD, Brisbane Suburbs, Tweed Heads and Regional QLD (some travel required)** As a...


  • Brisbane, Australia CG Recruitment Full time

    **Customer Service Attendant & IT Specialist** Our client is a leading IT services provider and are seeking an experienced **Temporary** Onsite Phone Technicians to join their team for projects across Brisbane CBD, Brisbane Suburbs and Regional QLD. **Location: Brisbane CBD, Brisbane Suburbs, Tweed Heads and Regional QLD (some travel required)** As a...


  • Brisbane, Australia CG Recruitment Full time

    **Customer Service Attendant & IT Specialist** Our client is a leading IT services provider and are seeking an experienced **Temporary** Onsite Phone Technicians to join their team for projects across Brisbane CBD, Brisbane Suburbs and Regional QLD. **Location: Brisbane CBD, Brisbane Suburbs, Tweed Heads and Regional QLD (some travel required)** As a...


  • Brisbane, Australia Commonwealth Bank Full time

    **Do Work That Matters **. CommBank’s Operations Support Services has an exciting opportunity for a Customer Service Specialist to join our Operational Support Services Team. This team is situated within our Chief Operations Office (COO) business and is focussed on providing premium support and enabling solutions. We continue to build a strong service...


  • Brisbane, Australia Suncorp Group Full time

    **Drive business and group priorities within this critical customer role**: - **Permanent role**: - **An opportunity to build strong relationships**: - **Brisbane CBD location** The **Customer Care Specialist **role is responsible for providing specialised support for customers who are experiencing severe vulnerability, by proactively managing or guiding...


  • Brisbane, Australia Suncorp Group Full time

    **Everyday Banking Specialist** Are you looking for a career in banking and financial services? Our team at our Carindale Office and Brisbane CBD Office are wanting to recruit people who are customer obsessed and have intermediate computer literacy skills. We are looking for those who will provide brilliant customer service by making the complex simple,...


  • Brisbane, Australia Give A Grad A Go Full time

    **Company profile - Supply Chain & Logistics** Our client is a fast-growing global supply chain logistics organisation. With offices in the UK, USA, UAE and Australia, they supply premium foods to the travel industry and are part of one of the world’s largest combined air services providers. They provide bespoke products to suit their customers needs and...