Customer Service Specialists

8 months ago

Brisbane, Australia Pace Appointments Full time

Our client is dedicated to providing unparalleled customer service to foster enduring relationships with their valued clients while expanding the reach of their esteemed brands. With recognisable brands they remain steadfast in their mission and values as they evolve their team and company, ensuring a new appeal aligns seamlessly with their commitment to better serve their clients._
- Join their dynamic Customer Engagement team and step into a pivotal role dedicated to ensuring seamless and delightful interactions. From the comfort of your desk, you'll engage with customers worldwide. Internally, you'll forge strong connections with the Product Development and Warehouse teams. With ambitious expansion goals, they are deeply invested in innovating both physical and digital products. This is your chance to be part of a vibrant team driving growth and innovation._
- As a Customer Service Specialist, you'll hold a pivotal position in maintaining the satisfaction of our clients loyal customer base. Across all brands you will be the go-to resource for customers, assisting with everything from product recommendations to order tracking and troubleshooting. On any given day, your responsibilities will include:_
- _Handling incoming and outgoing calls from our valued customers_
- _Addressing inquiries regarding product details, quotes, order statuses, account updates, spare parts, and more_
- _Collaborating with customers to understand their requirements and recommending solutions that ensure a superior experience_
- If you thrive on meaningful interactions with customers over the phone, consistently aiming to deliver exceptional service, then you're the ideal fit for the team. Our client values individuals who are self-motivated, take ownership of their responsibilities, and possess excellent communication skills. Your ability to connect with others and nurture long-lasting relationships is paramount. Moreover, your preference for problem-solving and conflict resolution is highly valued here. If you're comfortable and confident in learning new IT systems, we invite you to join us in making a difference every day._
- This role will see you become a vital part of a small, passionate team driven by a culture of openness and collaboration. They value individual contributions and offer ample opportunities for professional growth and development. Embrace the chance to be part of a dynamic environment where your skills and ambitions are nurtured, setting the stage for a fulfilling career journey._

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