Customer Service Specialist

5 days ago

Brisbane, Australia Pacific National Full time

**Customer Service Specialist**
- ** Join a secure industry providing essential services Australia wide**:

- **Supportive, collaborative team environment offering flexibility**:

- ** Progressive and sizeable business on growth trajectory**:

- ** Permanent opportunity - Brisbane location**

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

**About the role**

Join Pacific National and thrive in a collaborative and supportive team for Australia’s largest private rail freight provider and play a key role in influencing what customers continue to think of Pacific National as their first-choice rail provider. As the conduit between Pacific National and our customers, your role is impactful and valued.

The Customer Service Specialist is a key part of the Coal Customer team, interacting daily with customers to ensure their expectations are being fulfilled or exceeded and that all our contractual obligations are being met. Working closely with a broad cross section of the Pacific National business ranging from state operations, sales, commercial, finance and planning teams, this is a diverse and interesting role focussed on long term relationship building with a portfolio of valued customers.

Key responsibilities include:

- Provide exceptional Customer Service by developing relationships with customers and ensuring customer expectations are being fulfilled by monitoring the planning and delivery of contractual obligations
- Ensure compliance with contract by PN and customers
- Customer and KPI reporting for allocated customer accounts, conducting analysis of data and trends
- Participate in regular operational and logistics meetings with customers to review and resolve performance, planning and commercial issues
- Engage collaboratively with operational and logistics staff to enable effective planning and reporting of key metrics
- Manage customer order process and customer short to medium term forecasting of demand
- Key contributor to the development of customer service strategies and implementation of actions to continuously improve the customer experience
- Assist the Sales team in identifying and pitching business expansion opportunities, including operational improvements and initiatives for customers
- Contribute to Commercial tender responses, continuously improving the quality and professionalism of final submissions
- Resolve billing and invoicing enquiries directly with Finance teams

**About you**

With a customer service, contracts or account management background, you will have a proven ability to build strong and lasting relationships with both internal and external customers. You will ideally have a mining & resources, infrastructure or logistics industry background, but we are open to any industry if customer service is your forte.

A naturally strong communicator, both verbal and written, you will have the ability to listen, question and manage challenging conversations. Managing your time well, you will be proactive and enjoy helping to improve processes. You will have the ability to develop presentations and produce reports in MS Excel. You will be a resilient team player who is driven by providing exceptional customer service.

**The benefits**

At Pacific National we value diversity, inclusion and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

- Industry leading programs focussed on your growth and career development
- Paid parental leave up to 12 weeks for primary carers at full pay after 12 months service
- Opportunity to purchase additional annual leave
- A focus on your mental health and wellbeing through our PeerConnect program
- Access to

  • Customer Service Specialist

    2 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility to** work from home** providing exceptional customer service with all the equipment, training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build their...

  • Customer Service Specialist

    2 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility? **Hybrid role,** providing exceptional customer service with all the equipment, structured training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build...

  • Customer Service Specialist

    1 week ago

    Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description:Do you want the flexibility? Hybrid role, providing exceptional customer service with all the equipment, structured training and support you need?For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that's where you come in As they build their team...

  • Customer Service Specialist

    1 week ago

    Brisbane, Queensland, Australia DSV Road GmbH Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part...

  • Customer Service Specialist

    1 week ago

    Brisbane, Australia GSB Full time

    Customer Service Specialist **About the role** At Great Southern Bank we're a customer-obsessedbunch. We pull out the stops to help all Australians own their own home. Thismeans attracting and retaining customers through our strong brand, clever propositions,and award-winning service and support. Our **CustomerService Specialist** role is pivotal to...

  • Customer Service Specialist

    1 week ago

    Brisbane, Queensland, Australia Commonwealth Bank Full time

    Do Work That Matters .CommBank's Operations Support Services has an exciting opportunity for a Customer Service Specialist to join our Operational Support Services Team. This team is situated within our Chief Operations Office (COO) business and is focussed on providing premium support and enabling solutions.We continue to build a strong service culture,...

  • Customer Service Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist - Childers We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matter- 20 hours per week:- Monday Friday: 9.15am 1.15pmDo work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to...

  • Customer Service Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Pacific National Full time

    Customer Service Specialist- Join a secure industry providing essential services Australia wide:Supportive, collaborative team environment offering flexibility:- Progressive and sizeable business on growth trajectory: Permanent opportunity Brisbane locationAbout usPacific National (PN) is the largest private provider of diversified rail freight services in...

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Australia Voyager Recruitment Full time

    Salary package of $58,500 including Superannuation, full training provided - 8:30am - 5:00pm Monday to Friday role, WFH two days a week once fully trained - Small and friendly team with a dynamic company culture, Global Company! - **Salary package of $58,500 including Superannuation, full training provided**: - **8:30am - 5:00pm Monday to Friday role, WFH...

  • Customer Service Specialists

    2 months ago

    Brisbane, Australia Pace Appointments Full time

    Our client is dedicated to providing unparalleled customer service to foster enduring relationships with their valued clients while expanding the reach of their esteemed brands. With recognisable brands they remain steadfast in their mission and values as they evolve their team and company, ensuring a new appeal aligns seamlessly with their commitment to...

  • Customer Service Specialist

    4 weeks ago

    Brisbane, Australia SMAART Recruitment Full time

    Salary Package: $60k + Super + Bonus, Free Parking - Mon to Fri, 8 - 4:30 pm, Full Time, great work/life balance - Located in Wacol, Fully office based. For one of Australia’s leading chemical companies in the building industry, specialising in high-quality adhesives and chemical products, we are looking for a **Junior Customer Service and Data Entry...

  • Customer Service Specialist

    2 days ago

    Brisbane, Australia SMAART Recruitment Full time

    Salary Package: $60k + Super + Bonus, Free Parking - Mon to Fri, 8 - 4:30 pm, Full Time, great work/life balance - Located in Wacol, Fully office based. For one of Australia’s leading chemical companies in the building industry, specialising in high-quality adhesives and chemical products, we are looking for a **Junior Customer Service and Data Entry...

  • Customer Service Specialist

    4 weeks ago

    Brisbane, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our Customer Service Specialist **Personal Lender**) role is pivotal to supporting our purpose. Based in...

  • Customer Service Specialist

    1 week ago

    Brisbane, Queensland, Australia Voyager Recruitment Full time

    Salary package of $58,500 including Superannuation, full training provided 8:30am 5:00pm Monday to Friday role, WFH two days a week once fully trained Small and friendly team with a dynamic company culture, Global Company- Salary package of $58,500 including Superannuation, full training provided:8:30am 5:00pm Monday to Friday role, WFH two days a week once...

  • Customer Service Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.Our Customer Service SpecialistPersonal Lender) role is pivotal to supporting our purpose. Based in our...

  • Customer Service Specialist

    6 days ago

    Brisbane, Australia Allianz Australia Full time

    **Customer Service Specialist** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so...

  • Customer Service Specialist

    6 days ago

    Brisbane, Australia Allianz Australia Full time

    **Customer Service Specialist | Brisbane** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Customer Service Specialist

    1 week ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist - Childers - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **20 hours per week**: - **Monday - Friday: 9.15am - 1.15pm** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless...

  • Customer Service Specialist

    1 week ago

    Brisbane, Queensland, Australia SMAART Recruitment Full time

    Salary Package: $60k + Super + Bonus, Free Parking Mon to Fri, 4:30 pm, Full Time, great work/life balance Located in Wacol, Fully office based.For one of Australia's leading chemical companies in the building industry, specialising in high-quality adhesives and chemical products, we are looking for aJunior Customer Service and Data Entry Specialist to join...

  • Customer Service Specialist

    4 weeks ago

    Brisbane, Australia Mable Full time

    **This role is for HomeMade - a related entity of Mable** HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management. We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support...