Retirement Living Customer Engagement Manager
5 months ago
**Why join us at SCC?**
We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
**The Role**
The Retirement Living Customer Engagement Manager is accountable for supporting our Village Liaison Officers in an operations capacity across our Retirement Living Portfolio, made up of 28 villages. This position will work in tandem with the Head of Retirement Living and Home Care and the Village Teams.
- Compliance reporting
- Site management performance
- Complaints and dispute processes
- Lead and implement approved strategic initiatives to achieve regulatory and business outcomes.
- Undertake all mandatory training in all areas of WHS as requested
- Lead and support community activation of lifestyle activities within the villages and act as the emergency relief Village Manager to support vacancies, leave and critical incidents as required.
- Lead a team of operational staff to develop, grow and provide sustainable services to SCC clients
- Provide full operational support and reporting to key stakeholders in line with SCC policies and procedures
This position is offered as full-time and will be based in the Epping headquarters. Regional travel will be required to Retirement Living locations.
- Minimum 3-4 years' experience managing operational services in a retirement living setting
- Solid understanding of the relevant retirement living legislation and operations
- Sound understanding of the Retirement Living Acts for NSW and ACT
- Proven track record of performance outcomes in customer service and complaints handling
- Proven industry networking experience, relationship building and exposure to industry events
- Ability to investigate and report incidents and complaints
- Current clean driver's license
**Desirable**
- Understanding of the lifestyle and engagement models available to retirement living residents
- Degree or Diploma in Business Management or equivalent
- Current First Aid Certificate
**What’s in it for you?**
- You will be joining a highly functional & experienced team
- Competitive salary package
- NFP salary sacrificing benefits + meal & entertainment allowance up to $15,900
- Annual leave loading
- Discounted private health insurance
- Access to our Employees Assistance Program
- Maxxia Salary Packaging and Rewards, including discounts at major retailers, cinemas and restaurants
- Heart HQ our Southern Cross Care (NSW & ACT) People Platform that is packed with exclusive benefits and features designed to help you Celebrate, Connect and Succeed.
**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT._
- We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel_
-
Sales Director for Retirement Living
6 days ago
Epping, Australia Southern Cross Care NSW & ACT Full timeSales Director for Retirement Living OpportunityWe are currently recruiting for a 6 month, full-time, fixed-term contract based in our Epping Head Office or Bateau Bay.The Role - you will lead sales and community engagement efforts for new Retirement Living villages, ensuring a best practice sales experience that achieves full occupancy. This role is pivotal...
-
Business Development Manager
2 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeAbout the RoleWe are seeking an experienced Business Development Manager to lead our sales and community engagement efforts for new Retirement Living villages in NSW & ACT. As a key member of our team, you will play a pivotal role in driving sales performance, fostering community relationships, and enhancing the overall resident experience.Key...
-
Retirement Living Sales Professional
2 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeSouthern Cross Care NSW & ACT is a leading not-for-profit aged care provider with a long history of delivering exceptional care and support to older people.We are currently seeking an experienced Retirement Living Sales Professional to lead our sales and community engagement efforts for new retirement living villages in Epping and Bateau Bay. This is a...
-
Senior Retirement Living Sales Director
2 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeSouthern Cross Care NSW & ACT is a not-for-profit aged care provider with a long history of delivering exceptional care that empowers older people to live a full life. Our commitment to providing an outstanding experience for our clients and staff is unmatched in the industry.We are currently seeking a highly skilled Senior Retirement Living Sales Director...
-
Sales Director for Retirement Living
2 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeSouthern Cross Care NSW & ACT is a leading not-for-profit aged care provider with a long history of delivering exceptional care and services to older people.Role OverviewWe are seeking an experienced Sales Manager to lead our sales efforts for new Retirement Living villages. The successful candidate will be responsible for achieving full occupancy, fostering...
-
Business Development Manager
1 week ago
Epping, Australia Southern Cross Care NSW & ACT Full timeOverviewSouthern Cross Care NSW & ACT is a not-for-profit aged care provider dedicated to empowering older people to live a full life. As a key member of our team, you will play a pivotal role in driving sales performance and fostering community relationships in the Retirement Living sector.
-
Senior Sales Director
3 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeAbout Southern Cross Care NSW & ACTAt Southern Cross Care NSW & ACT, we are dedicated to providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we invest in delivering an outstanding experience for our clients and supporting the development of our frontline staff.
-
Sales Manager
4 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeThe Role - we are currently recruiting for a 6 month, full-time, fixed-term contract based in Epping Head Office or Bateau Bay. Reporting into the Head of Retirement Living & Home Care you will lead sales and community engagement efforts for new Retirement Living villages, ensuring a best practice sales experience that achieves full occupancy. This role is...
-
Sales Manager
4 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeKey Responsibilities:Lead sales efforts and drive sales performance to achieve full occupancy across all retirement living sites.Develop and implement effective sales strategies to meet and exceed sales targets.Build and sustain strong relationships with local communities and stakeholders through community events and engagement.Ensure a high level of...
-
Sales Manager
2 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeWhy join us at SCC? We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with...
-
Sales Manager
4 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeWhy join us at SCC? We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with...
-
Sales Manager
4 weeks ago
Epping, Australia Southern Cross Care (NSW & ACT) Full time**The Role - **we are currently recruiting for a **6 month, full-time, fixed-term contract** based in **Epping Head Office** or **Bateau Bay.** Reporting into the Head of Retirement Living & Home Care you will lead sales and community engagement efforts for new Retirement Living villages, ensuring a best practice sales experience that achieves full...
-
Seniors Sales and Community Manager
4 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeJob Title: Seniors Sales and Community ManagerAbout the RoleWe are seeking an experienced Seniors Sales and Community Manager to lead our sales and community engagement efforts for our retirement living villages. As a key member of our team, you will be responsible for driving sales performance, fostering community relationships, and enhancing the overall...
-
Volunteer and Community Engagement Manager
6 months ago
Epping, Australia Southern Cross Care (NSW & ACT) Full time**Volunteer and Community Engagement Manager** This newly created position will provide leadership and strategic direction for the management of volunteer services and community engagement opportunities across Southern Cross Care (NSW & ACT). The Volunteer and Community Engagement Manager will develop, implement, and embed a comprehensive Volunteer and...
-
Sales Director
3 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeAbout This RoleSouthern Cross Care NSW & ACT is seeking a highly skilled and experienced Sales Manager to lead our sales and community engagement efforts for new Retirement Living villages.This is a pivotal role in driving sales performance, fostering community relationships, and enhancing the overall resident experience in a manner that is commercially...
-
Epping, Australia Michael Page Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Agriculture Sector Customer Engagement Specialist to join our team at Michael Page. In this role, you will be responsible for providing exceptional customer service to our clients in the agriculture sector.About Our ClientOur client is a leading provider of high-tech animal management solutions...
-
Sales Director
2 weeks ago
Epping, Australia Southern Cross Care NSW & ACT Full timeAbout the RoleThis is a pivotal leadership position that plays a crucial role in driving sales performance and fostering community relationships for Southern Cross Care NSW & ACT's Retirement Living villages.As the Sales Manager, you will be responsible for leading sales efforts and exceeding targets by developing and implementing effective sales strategies...
-
Marketing and Communications Coordinator
6 months ago
Epping, Australia Southern Cross Care (NSW & ACT) Full time**What’s In It For You** - Hybrid arrangements once you’re up and running - NFP $15,900 Salary Packaging (less taxes & more take home pay $$$) Additional funds can be used for Novated Leases, Rent/Mortgage, Meals & Entertainment and other daily expenses. - Convenient office near Epping station and street parking - An extra paid day off around Christmas...
-
Store Manager
1 week ago
Epping, Australia Spendless Shoes Full timeAbout Spendless ShoesSpendless Shoes is Australia's most successful footwear retailer, with over 200 convenient stores and a huge range of styles to suit every member of the family.We are known for our warm and friendly customer service, and we're looking for a Store Manager who can create a welcoming environment for our customers and exceed their...
-
Customer Service Manager
6 months ago
Epping, Australia Sharp & Carter Full timeManage a team of 6 consultants nationally - Supportive work environment which allows strong collaberation with sales manager - Stunning offices with state-of-the-art facilities **The company**: Sharp & Carter is proud to partner with this multinational orgnaisation who specillises in the design, development, manufacturing, marketing and distubution of...