Sales Manager

2 weeks ago

Epping, Australia Southern Cross Care NSW & ACT Full time

Why join us at SCC?

We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

The Role - we are currently recruiting for a 6 month, full-time, fixed-term contract based in Epping Head Office or Bateau Bay.

Reporting into the Head of Retirement Living & Home Care you will lead sales and community engagement efforts for new Retirement Living villages, ensuring a best practice sales experience that achieves full occupancy. This role is pivotal in driving sales performance, fostering community relationships, and enhancing the overall resident experience in a manner that is commercially sound and reflects SCC’s values.

Key duties:

  • Accountable for achieving and maintaining full occupancy across all retirement living sites by developing and implementing effective sales strategies.
  • Lead sales and exceed targets, monitor performance metrics, and provide regular reports to senior management.
  • Build and sustain strong relationships with local communities and stakeholders, including organising and participating in community events to promote the facilities.
  • Ensuring a high level of customer satisfaction through personalized sales approaches and promptly addressing any resident or family concerns is essential.
  • Collaborate closely with the marketing team to execute promotional campaigns and utilise digital marketing tools to enhance visibility.
  • Assist Village Managers and Village Liaison Officers in meeting and exceeding sales targets.
  • Provide ongoing competitive analysis for projects and produce recommendations for all new products
  • Responsible for the real estate marketing aspects of the role, including strategies to optimise unit sales and occupancy.
  • Five years proven sales experience - preferably in Retirement Living/Aged Care
  • Proficiency in using CRM systems and other sales management tools.
  • Strong leadership and team management skills. Proactive and results-driven.
  • Excellent communication and interpersonal abilities.
  • Proven track record of achieving sales targets and driving growth.
  • Ability to build and maintain relationships with diverse stakeholders.
  • Knowledge of the retirement living market and regulatory environment is a plus.
  • Ability to work independently and as part of a team, with strong organisational and time management skills.

Benefits:

  • Competitive salary package
  • NFP salary sacrificing benefits + meal & entertainment allowance up to $15,900
  • Annual leave loading
  • Discounted private health insurance
  • Access to our Employees Assistance Program
  • Maxxia Salary Packaging and Rewards, including discounts at major retailers, cinemas and restaurants
  • Heart HQ our Southern Cross Care (NSW & ACT) People Platform that is packed with exclusive benefits and features designed to help you Celebrate, Connect and Succeed.

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