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Seller Operations Specialist
4 months ago
We have a permanent full-time opportunity for a Seller Operations Specialist to join our Ecom Trade & Demand Generation team. Big W’s ambition is to become a purpose-led digital retailer enabled by a great store network. With big ambitions for ecommerce, this role supports our growth aspirations by extending our range online via curated 3rd party products.
**About BIG WX**
The BIG W XTeam is made up of an innovative and forward-thinking bunch representing one of Australia’s biggest retailers. We partner across our exco system to start our digital transformation journey. We welcome challenges and co-create solutions to deliver consistently good customer experiences. We come from diverse backgrounds, but share a common purpose to make a real difference for our families.
BIG W is one of Australia’s most loved brands and has been part of our families for over 40 years. At BIG W, we put our customer at the heart of everything we do across our network of 183 stores nationally. We sell exclusive BIG W brands that are simply great quality at low prices as well as feature leading international brands. Our customers can choose everything for their kids, home, themselves, for leisure and for their everyday life. Our team of over 16,000 members is located in Australia, Hong Kong and Bangladesh.
**About the Opportunity
As a Seller Operations Specialist, you will be supporting our Marketplace team to acquire, onboard and grow our supplier partners. The role of Seller Operations Specialist includes, but not limited to, the following responsibilities:
- Support our Marketplace team to acquire and onboard vendors onto Big W Marketplace
- Liaise with vendors, prepare and share reconciliation report for all vendors
- Support vendors and Big W X IT team through testing and production go-live
- Support vendors to complete forms for vendor set-up, freight, product/article upload, online set-up
- Coordinate and follow up with vendors to upload product content in a timely manner
- Complete platform (Hybris) set-up/whitelisting to ensure all flags are set-up and correct logistics classes are applied
- Monitor and follow up outstanding orders and fulfillments delays
- Ongoing management of 3rd party products including blacklisting any products no longer available from the vendor
- Advise vendors of upcoming digital events and seek submissions, promotional support and stock
- Review payment queries received from vendors and work with internal teams including Finance, Commercial and Merch Ops to resolve as appropriate
- Contact point for Big W fulfilment and Customer Service team
- Engage with IT to resolve any issues from DSV vendors and Big W X team
**About you
**Keen on the opportunity? Let’s talk about your skills now
You are a self-driven and enthusiastic marketplace specialist with a strong background in account management with ideally experience in retail/ecommerce. You will be recognised for your analytical mindset and your ability to deal with ambiguity and complex processes.
Most importantly, engaging with stakeholders holds no secret for you You work in a collaborative way with stakeholders at all levels, always with end to end thinking. You have experience working in a cross functional business dealing with various vendors and key partners.
Embracing agile practices, adapting to changes and new ways of working is something you are excited about You are able to balance your energy for the future with the everyday, remaining attuned to the work and showing deep care for the squad.
As an inclusive, team-first company, our people are at the core of everything we do. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value diversity and aim to create a vibrant and inclusive workforce which reflects the communities we serve.
**Grow with the Group
**We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
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