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Sales Operations Support Specialist

2 months ago


Bella Vista, New South Wales, Australia holcim Full time

Overview of the Position

Sales Operations Support Officer

A pivotal position within a leading global sustainable building materials organization Collaborating with a dedicated and cooperative team Full-time, permanent employment opportunity Located in Norwest/ Bella Vista

About Holcim:

Holcim stands as a global frontrunner in innovative and sustainable construction solutions, committed to fostering greener urban environments, smarter infrastructure, and enhancing living standards globally. With sustainability at the forefront of our mission, we are on a path to becoming a net-zero entity, placing our workforce and communities at the core of our achievements. We are leading the charge in circular construction, focusing on recycling to optimize resources. This success is driven by our 70,000 skilled professionals worldwide, who are dedicated to advancing progress for both people and the planet across four primary business segments: Cement, Ready-Mix Concrete, Aggregates, and Solutions & Products.

Our Team:

The Holcim team is passionate about discovering improved construction methods. They embrace innovation and enhancement with a forward-thinking mindset, working as reliable partners to deliver superior solutions and experiences for customers, communities, and colleagues.

The Role:

In this significant position, you will be responsible for assisting the Quote to Cash team by ensuring timely, precise, and thoughtful handling of invoice modifications, online customer portal inquiries, laboratory testing fees, quotes, and other requests from key internal and external stakeholders.

Your primary focus will be to foster a positive customer experience, boost stakeholder satisfaction, and guarantee real-time, accurate transaction processing. Key stakeholders include General Managers, Account Managers, Sales Representatives, Customer Service Centre, and customers.

This role is heavily deadline-oriented in a high-volume setting, necessitating flexibility to adapt to changing priorities and proactively addressing challenges while continuously engaging with the operations support team.

Detailed responsibilities include:

Generating and maintaining 100% accurate customer quotes with a turnaround time of under two hours. Ensuring daily invoice modifications are processed accurately, adhering to defined approval protocols and billing deadlines. Managing Sales Force data as directed by the Q2C Operations Support Manager. Prompt and precise processing of laboratory charges within established billing timelines. Responding to online customer portal inquiries within a 24-hour timeframe. Overseeing day-to-day innovative and effective operational service delivery for Sales Operations support.

Candidate Profile:

To excel in this vital role, candidates should possess:

Proven experience in Sales Operations support within a shared services framework. Demonstrated training and support experience in sales operations. Strong attention to detail and effective communication skills. A mindset focused on customer excellence and continuous improvement. Proficient computer skills (SAP, Google Suite, Microsoft Suite, Salesforce). SAP experience is advantageous but not mandatory.

This position presents an exceptional opportunity to advance your career within our globally recognized organization.

The Holcim Experience:

At Holcim, you have limitless opportunities to contribute. Whether in a technical, managerial, or frontline capacity, you can shape a career that aligns with your aspirations. Here, you will be encouraged to explore diverse perspectives, share your insights, and develop the skills and connections necessary to excel. It is through collaboration in a culture where everyone thrives that we can construct the world we envision.

Why Choose Holcim?

Holcim fosters an inclusive atmosphere where employees feel empowered to bring their authentic selves to work. We promote a high-performance environment that encourages problem solvers, creative thinkers, and innovators to seek diverse perspectives and voice opportunities for advancement. Our workplace prioritizes safety and inclusivity, supporting a diverse workforce. We are an equal opportunity employer, committed to fairness and respect for human rights and non-discrimination, as outlined in the Holcim Code of Business Conduct.

We provide not just jobs, but long-term career paths with a rich and diverse structure, offering numerous cross-functional opportunities as you progress in your career. If you are ready to elevate your career within our dynamic team of professionals, we look forward to your interest.