Travel Specialist

4 weeks ago

Bella Vista, Australia Woolworths Full time

**About Us**
Woolworths Group Procurement is an enterprise wide function and our job is to provide thought leadership, best practice advice and deliver a service that adds value to our business partners.

We operate in a fast paced, nimble environment with entrepreneurial-minded professionals who work collaboratively to build relationships to achieve outcomes to be the leaders in the market. Our point of difference is that we are part of Australia’s largest retailer allowing us to provide unparalleled career opportunities.

The team is positioned to drive change and continuous improvement across the business whilst continually focussed on providing excellent customer experiences to key stakeholders. The Procurement operating model ensures that we are a high performing team providing the best service to our customers.

**The role**
The Travel Specialist role adds value to Woolworths Group through the management and coordination of all travel activities. As the Travel Specialist you will have a responsibility for the strategic direction recommendations through to the overall day to day effectiveness of the travel program, including mitigation of any issues and implementation of improvement opportunities which arise.

**Location of Role**
This position will be located in the Company’s Support Office in Bella Vista Sydney as well as having the flexibility to work from home.

**Role responsibilities**
- Manage and develop the interface between the Procurement Travel organisation and the internal customer (travellers, bookers, functional stakeholders)
- Work closely with the Services Operations Manager to ensure the ‘traveller community’ voice is considered in travel sourcing and travel process design
- Ensure full implementation of all travel contracts and work closely with the Services Operations Manager to assess supplier usage, trends, performance
- Serve as a point of escalation managing complaints and issues with the TMC operations manager to resolution
- Design impactful communication material to engage travellers on new initiatives, opportunities and to drive overall compliance to the travel program and online adoption
- Support/Manage implementation of new tools and processes to enhance service delivery and program effectiveness
- Respond to Duty of Care initiatives in coordination with Woolworths Group Travel Policy
- Manage supplier relationships on a day-to-day basis under supervision of Services Operations Manager supporting business reviews and negotiations
- Manage reporting on travel activity and savings

**Skills**
- 3+ years’ experience in managing corporate travel in a large corporation and strong understanding of the business travel eco system
- Customer centric approach with expertise in problem solving
- Excellent communication skills and ability to build true business partnerships
- Effective stakeholder management
- Well-organised, reliable, and proactive
- An analytical mind with strong business acumen
- Proficient with Excel, PowerPoint and other MS Office products, Experience in Google Suite

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. #LI-hybrid #Work-180

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You

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