Associate Account Director

6 months ago

Melbourne, Australia FrankieOne Full time

At FrankieOne, we are on a mission to redefine identity verification and fraud prevention across the world. Serving an expansive client base across 120 countries in a multitude of sectors—from banks and fintechs to gaming and beyond—we provide best-in-class onboarding and fraud detection solutions. Our diverse and impressive clientele includes industry heavyweights like Shopify, Westpac, AfterPay, and Binance, as well as the fastest-growing fintechs. With approximately $50 million in funding from the world's largest VCs, including AirTree in Australia and GreyCroft in the US, we've solidified our position as a trusted global leader.

But what really sets us apart is our dedication to the mission. We are fiercely committed to protecting customers and minimising their exposure to risk. We strive to provide a trusted, scalable experience that not only meets regulatory requirements but also genuinely makes people smile. When you join the FrankieOne team, you're joining an energetic, hoodie-wearing, compliance tech-geek team that loves nothing more than solving big problems and dreaming big in the process. We move fast and fix things, because that's what it takes to help global companies do big things, fast.

**The role**

In this Full Time position, we are looking for an Associate Account Director to join our award winning team. Bringing passion for what you do, you will own strategic relationships with our clients, delivering to and above their expectations.

Your ticket to success:

- **Customer Centricity.** Your focus is the customer. You bring new ideas as well as problem solve challenges. You work with clients to ensure we gain a clear understanding of their requirements, gathering the right information, to create a smooth onboarding experience and transition as customers join our platform.
- **Own it. **You own the relationships with our strategic clients and take responsibility for driving growth from these accounts. Endlessly curious, you ask the right questions of our clients and understand their challenges. You use this to develop strategic account plans, pitching concepts and ideas to our clients which generate additional sales.
- **Inspire.** You work seamlessly with the Customer Success and Technical Operations teams in order to achieve account goals. You work in close partnership with our Product, Sales and Marketing Teams to achieve the best outcomes for our clients.
- **Get Stuck In. **You are a champion for our vibrant culture, sharing and challenging ideas to ensure we ultimately deliver the best outcomes.
- **Commercial.** You achieve strong-positive ROI outcomes at scale through an innate understanding of our growth drivers and efficient activation strategies with our key clients.
- **Be an advocate. **For Frankie, for the product, for our people and for our values.

You have:

- 2 years + experience in account management, account executive or partnership related roles, ideally in a start up / scale up environment
- Experience managing and selling into complex businesses (SaaS)
- Experience partnering with with C-level executives
- Exceptional storytelling, presentation and writing skills
- Honed your ability to manage multiple clients and thrive under pressure
- Proven yourself as relationship manager, overachieving on account goals
- Ideally worked in banking, FinTech, SAAS based products, or identity verification.

**Our benefits & ways of working**
- **Pick your own tech. **We want you to be comfortable with your technology. That's why every employee is given an allowance to purchase the technology they want. Team PC or Team Mac, we won't judge
- **Ongoing Development Opportunities. **We pride ourselves on our culture of continuous development and learning.
- **Hybrid Working**:We come together 3 days a week so we can maintain our vibrant office culture. Part of the Stone & Chalk startup ecosystem, our offices come with a LOT of perks and community events including weekly breakfast, fortnightly 'Chalk Chills' drinks and 'Sweet Spot'.
- **Enhanced Parental Leave. **We offer up to 12 weeks paid parental leave for primary carers and 4 weeks for secondary (with the option to swap in if needed) & flexible public holidays.
- **Team Building & Social Events. **Trivia or board game fan? We have you covered. We run regular team building and social events to maximise collaboration across teams.
- **MERCH**:On starting, you will receive a coveted Frankie hoody and t-shirt.

Ability to commute/relocate:

- Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Melbourne, VIC 3000

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