Aps 4 - Client Services Officer

6 months ago

Perth, Australia Federal Court of Australia Full time

**Purpose of position**

The Court and Tribunal Services Team is a pivotal part of the Court’s operational structure with broad responsibility across the general federal jurisdiction for enquiries management, filed document management and providing services directly to the judiciary.
This role operates within a small team and forms part of the broader registry team. The Courts and the Tribunal have a wide jurisdiction and CSOs must be flexible in their approach to work and be willing to learn and adapt to new procedures All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The Client Service Team provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.

Working as part of a small team in a busy Registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
The Courts operate primarily in an electronic environment. All roles within the Courts require technical expertise and effective management of various digital platforms and software to ensure the optimal service is provided to court users and stakeholders.
**Major Activities**

On a day-to-day basis, Client Service Officers provide the following services:

- Providing accurate procedural advice when interpreting various rules & regulations of the Federal Court and Federal Circuit and Family Court of Australia.
- Assessing court documentation for completeness, ensuring prescribed forms are used and in compliance with court rules.
- Generating invoices, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced.
- Managing the receipting and collection of relevant monies.
- Managing the debt management and recovery system in the Federal Court as it is a manual system utilising information recorded in Excel Spreadsheets. The debt management system for the Family Court and the Federal Circuit Court is an automated system managed through the Courts case management system, Casetrack 2.
- Updating information on the Court’s case management systems, maintaining a high degree of accuracy in data entry.
- Providing high quality docket support to Federal Court and Federal Circuit Court Judges.
- Court Officer duties as required; courtroom activities include setting up courtrooms, opening and closing Court, handing up documents, swearing in witnesses and operating courtroom technology (including video conferencing equipment).
- Interacting and providing support for related eServices, including the Electronic Court File.

**Selection Criteria**
- Demonstrated technical expertise and effective management of various digital platforms, case management systems and software to ensure the optimal service is provided to users and stakeholders
- Excellent communication (oral and written) and liaison skills with the ability to communicate with people at all levels.
- Excellent clerical skills including the ability to assess documentation for form and completeness.
- Demonstrated organisational skills, including the ability to manage several processes at once.
- Tolerance, diligence and the ability to work efficiently with mínimal supervision in a small team.

**Contact Officer

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