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Aps 4 Claims Officer

5 months ago

Perth, Australia Hudson Australia Full time

Gain a great exposure to the Government space by joining this organisation offering a great culture, ongoing training and development.

**Pay rate**: Starting at an APS4 Level $44p/h + Super.

**Contract**:Starting mid-June after security checks have come through clear. The contract is until the end of the year and is highly likely to extend or transition to a permanent position and should be treated as a long-term opportunity.

**Location**:Perth CBD with some WFH days after a few months training and based on performance.

**Hours**: Full time 37.5 hours per week. Flexibility is offered after a few months training with start times between 7am to 11am, working 7.5 hours per day with a 60-minute lunch break.

**_YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLE_**

We are seeking individuals that have a knack for Claims or managing a caseload with an analytical mind.

**Duties will include but not limited to**:

- Actively investigating claims, liaising with clients and stakeholders (healthcare providers and medical experts) to supply evidence to inform decision making, chasing up documents and referral letters
- Undertaking research and interpreting legislation to inform evidence-based decision making
- Demonstrating high-level client service skills, including phone & written contact with clients & internal/external stakeholders, having difficult conversations from time to time
- The client engagement may last for the duration of the claim cycle and may include but is not limited to: providing updates on the claim investigation; requesting outstanding information and explaining to the client the claim journey.

**Desirable skills and attributes for the role**:

- The ability to demonstrate empathy and patience for individual's circumstances is essential
- Exceptional customer service and communication skills
- Experience working within the healthcare sector, claims, injury, finance, community services or managing a case load is highly regarded
- The ability to read and interpret medical notes and legislation
- Proven ability to gather information and make confident decisions
- The ability to show patience and listen to clients over the phone
- Demonstrated ability to follow process, policy and legislation
- Resilience, a sense of humour, an analytical mind and a proactive attitude are all essential
- Proven experience picking up internal software's and sounds knowledge of MS Suite.

We look forward to hearing from you