Customer Lifecycle Marketing Specialist

4 months ago


Melbourne, Australia Onset Full time

Australia’s largest patient engagement platform is on the look out for a Customer Lifecycle Marketing Manager. This position is a 12-month fixed-term parental leave cover.

**Here are a few things you’ll love about working here**:

- Flexibility is key Our hybrid workers can switch between working from home and our vibrant Melbourne CBD office.
- Take care of yourself with the free Health & Wellbeing Programs available to all employees.
- Fuel your personal and professional growth with our generous Learning & Development budget and the Go1 platform.
- Family matters: Their comprehensive parental leave program supports both primary and secondary caregivers.
- Get ready for three exciting HotWeeks per year Join company-wide events and activities designed for our remote and hybrid teams to bond.
- Access eight Employee Assistance Program (EAP) sessions per year through Uprise.

**So, what's in it for you?**

In this role, you'll be responsible for scaling up customer communication and engagement across the existing customer base. Your main focus will be Creating awareness, driving adoption and focusing on getting promotions for customers by driving advocacy for the product. You’ll be working closely with a lot of senior stakeholders, whilst reporting into the VP of Customer Experience and collaborating with teams across product, data, customer insights and marketing.

You'll play a vital role in improving teamwork and be at the centre of designing and executing digital customer journeys and communication throughout the customer lifecycle.

Part of the skills you come with that will help set you up for success could include:

- 3+ years of experience in customer marketing and/or marketing automation.
- Ability to create and deliver campaigns that enhance brand engagement and work across the Go-To-Market activities that promote new products and features.
- Curiousity and well written communication will get you far.
- Experience in marketing planning, tactical execution and creative solutions to customer problems


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