Onboarding Technician

4 weeks ago

Brisbane, Australia Liven Full time

**Join the revolution in hospitality tech**

**Liven** is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.

**Key Milestones**:

- ** Expansion**: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
- ** Global Reach**: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.

**Here’s a quick glimpse of Liven**:

- You can visit Career
- You can visit LinkedIn
- You can Visit Blog
- Acquisition News

**About the role**

As an **Onboarding Technician** at Liven, you will be at the forefront of delivering seamless POS onboarding experiences for our enterprise clients. This role is vital to our growth in the Sydney market, focusing on excellence in client delivery and enhancing our market presence. You’ll take ownership of the onboarding process, managing the customization, configuration, and integration of our POS and online ordering systems to ensure a smooth and efficient client transition.

**What you'll do**
- Lead the end-to-end onboarding process for Liven’s products, including scoping, planning, execution, and delivery.
- Ensure projects are completed on time, within scope, and on budget.
- Act as the primary technical advisor for clients, translating business requirements into actionable technical specifications.
- Customize, configure, and integrate products to meet client needs.
- Oversee installation processes, from hardware setup to software deployment, ensuring a seamless transition.
- Provide on-site and remote support during and post-installation to resolve issues and ensure client satisfaction.
- Serve as a technical expert in client meetings, demos, and negotiations, addressing technical questions and supporting the client throughout the implementation process.
- Collaborate closely with sales teams to identify client needs, present tailored solutions, and support proposal development.
- Work with product and engineering teams to ensure client requirements are accurately addressed.
- Stay updated on industry trends and emerging technologies to enhance our service offerings continually.
- Provide feedback to product development from client engagements.

**Qualifications**
- 3-8 years of experience in the POS industry, ideally as an installer, solutions consultant, or project manager.
- Strong experience with various POS systems, including installation, configuration, and customization.
- Proven track record of managing end-to-end onboarding for enterprise clients, from planning to timely delivery within budget.
- Skilled in technical implementation of software and hardware solutions, including deployment and integration of POS and online ordering systems.
- Experience in managing complex projects and coordinating with cross-functional teams, with proficiency in project management tools (e.g., JIRA, Asana, Trello).
- Ability to handle multiple projects simultaneously and prioritize effectively.
- Demonstrated ability to engage with clients, understand their needs, and provide customized solutions.
- Experience conducting client meetings, product demos, and technical discussions.
- Ability to provide on-site and remote support, diagnosing and resolving issues for a smooth client experience.

**Good to Have**
- Familiarity with cloud-based POS systems, SaaS platforms, API integrations, and data migrations.
- Knowledge of CRM and ERP systems (e.g., Salesforce, HubSpot, SAP) to align technical solutions with business processes.
- Proficiency in data analysis tools (e.g., Excel, SQL) to drive insights and continuous improvement.

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