Expert Application Consultant
3 weeks ago
About the Role
Hastings Deering (Australia) Ltd is seeking a highly skilled Senior Application Advisor to join our Technology Support team. This permanent role offers a lifestyle roster with 5 days on and 5 days off, based out of our Acacia Ridge office.
As a Senior Application Advisor, you will serve as a subject matter expert for our Mining and Construction technology systems, providing technical guidance and support to customers and internal teams. Your primary focus will be on helping users maximise the value and performance of these systems by offering expert advice, resolving technical issues promptly, and driving improvements.
Your Responsibilities:
- Serve as an escalation point for complex technology issues, guiding colleagues towards effective resolutions.
- Collaborate with CAT in resolving intricate problems and act as the liaison between customers and the CAT support team.
- Manage, update, and resolve technology-related incidents, supporting customer requests within the Technology Support Desk space.
- Support System Specialists in deployments and upgrades of MineStar systems.
- Develop comprehensive support documentation for technology-related incidents and requests to enhance resolutions and effective adoption of new technology for the Technology Support Desk Knowledge Base.
- Facilitate phone calls from customers and technicians for guidance on troubleshooting technology systems.
Why Choose Hastings Deering?
We pride ourselves on being a people-centric organisation, fostering growth and development opportunities for our employees. As one of the top Caterpillar dealers globally, you'll have access to extensive career development opportunities, international recognition, and a work culture that values diversity and inclusion.
Enjoy benefits such as:
- Ongoing training and mentorship specific to your role.
- A competitive remuneration package, including annual salary reviews.
- Flexible working arrangements to achieve a better work-life balance.
- A diverse and inclusive team spread across Australia and internationally.
- Growth opportunities at regional, national, and international levels through our global Sime Darby network.
- Dedicated programs supporting your physical, mental, and financial well-being.
- Employee discounts, rewards, and incentive programmes.
- Paid parental leave options.
- Salary continuance insurance.
- Free on-site parking.
About You
To excel in this role, you'll possess:
- Experience in the MineStar application suite, including onboard hardware and office applications.
- Strong communication skills, both verbal and written.
- A background in mine site technician roles, onboard specialist positions, machine control guidance technician, auto electrician or related experience in Mining Technology.
- At least 3 years of experience in a similar position.
- A history of working effectively in high-performing teams.
- Knowledge of Caterpillar Construction technology products and/or services.
Estimated Annual Salary: AU$120,000 - AU$180,000
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