Onboard Specialist

1 month ago

Brisbane, Australia Caterpillar Full time

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Description**:

- Caterpillar currently has a number of mining positions commencing in 2025 FiFo from Brisbane. Are you ready for a new challenge with full training provided? _

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**About Caterpillar**

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve.

For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career.

At Caterpillar, we value our people and are committed to providing challenging and fulfilling careers. Joining the Caterpillar technology team opens the door to a number of career opportunities that are not traditionally available in the mining sector. We are seeking motivated and versatile individuals to join our team, working with a key customer at their remote mine. This role’s roster will align to that of our customers and may adjust based on which project you are currently focused on.

Our Onboard Specialists play a key role in ensuring the Command for Hauling equipment and system is working at its optimum performance, using your specialist knowledge and experience. You will focus on supporting the MineStar hardware on the customer’s fleet, with a focus on optimising system availability. You will partner with our Application Specialists who focus on the software to ensure the customer is operating at maximum performance. You will troubleshoot issues in the field, and work with key Caterpillar teams in product support to identify, document and provide solutions for ongoing product improvements.

This role would suit someone with strong mechanical or electrical experience who is looking to balance that knowledge with some computer-based analysis. This job is not your traditional “on the tools” job but will involve some hands-on work. Ensuring the Command for hauling Equipment is configured, maintained and operated to Caterpillar specifications and best practice. Coaching and mentoring of customer personnel on interaction and operation of the Command for Hauling equipment and system are also key aspects of the role.

We will offer you a dynamic team environment with great opportunities for personal development. Your career as an Autonomous On-Board Specialist can offer training and operational experience enriched by international networking and collaboration.

**Job Duties/Responsibilities may include, but are not limited to**:

- Support MineStar® Command and optimising system availability.
- Through close collaboration internally and externally, you will become a trusted advisor for the customer.
- Providing technical support to MineStar® Command System on-board maintenance Supervisors and Technicians.
- Identify field issues, troubleshoot, and then track progress.
- Analyse data relating to Autonomous and base machine faults, including regular evaluation of the data accuracy and integrity of the system
- Work with the Product Support teams to provide input and develop a plan for system enhancements and upgrades
- Report on the working status of hardware and software of the Autonomous system to Product Support.
- Maintain safe performance of the system
- Mentor and support team members

**Desired skills, attributes, and basic requirements**:

- Ready for a new challenge
- Passionate about technology with technical hands-on exposure
- Excellent interpersonal skills
- Strong analytical and problem-solving skills
- Ability to multi-task and thrive in a fast-paced environment
- Strong change management skills
- Continuous improvement mindset
- Attention to detail
- Customer relationship management
- Data analytical
- Problem solver
- Exceptional time management
- Ability to work autonomously as well as part o

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