Senior Application Advisor

2 weeks ago


Brisbane, Queensland, Australia Hastings Deering (Australia) Ltd Full time
About the Role

Hastings Deering is seeking an experienced Senior Application Advisor to join our Technology Support team.

This permanent, lifestyle roster role based out of our Acacia Ridge office offers a unique opportunity to work with cutting-edge technology systems and contribute to the company's growth and success.

Job Description
  • Serve as a subject matter expert for MineStar application suite, providing technical guidance and support to customers and internal teams.
  • Maximize system performance by offering expert advice, resolving technical issues promptly, and driving improvements.
  • Foster innovation and growth, ensuring technological capabilities continue to evolve and deliver optimal outcomes.
Key Responsibilities
  • Evaluate and resolve complex technology issues, serving as an escalation point for Application Advisors.
  • Work with CAT to drive resolutions for complex issues and act as a conduit between customers and the CAT support team.
  • Manage, update, and resolve technology-related issues, supporting customer incidents and requests within the Technology Support Desk space.
  • Support System Specialists in deployments and upgrades of MineStar systems.
  • Craft support documentation for technology-related incidents and requests to assist with resolutions and adoption of new technology.
Why Hastings Deering?

We offer diverse opportunities for talented professionals to join our team and start something big.

As one of the top Caterpillar dealers globally, you'll have access to extensive career development opportunities and enjoy an internationally recognized work culture.

What You'll Enjoy
  • Ongoing training and mentorship specific to your role.
  • A competitive remuneration package, including an estimated salary of AU$120,000 - AU$150,000 per annum.
  • Flexible working arrangements to achieve a better work-life balance.
  • A supportive, diverse, and inclusive team spread across Australia and internationally.
  • Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
About You

To succeed in this role, you'll need:

  • MineStar application suite experience, both onboard hardware and office applications (Fleet, Terrain, Command, Safety Systems).
  • Strong communication skills, both verbal and written.
  • Experience as a mine site technician, onboard specialist, machine control guidance technician, auto electrician or other related experience in Mining Technology.
  • A minimum 3 years' experience in a similar role.
  • Previous experience working in high-performing teams.
  • Experience with Caterpillar Construction technology products and/or services (VisionLink, Cat Grade etc).


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