Technical Expert for Mining and Construction Technology
1 day ago
Hastings Deering is seeking a highly skilled Technical Expert to join our Technology Support team in Acacia Ridge, Queensland. This permanent position offers a lifestyle roster with 5 days on, 5 days off or 4 days on, 4 days off.
As a key member of our team, you will serve as the subject matter expert for our Mining and Construction technology systems, providing technical guidance and support to customers and internal teams. Your role will involve helping users maximise the value and performance of these systems by offering expert advice, resolving technical issues promptly, and driving improvements.
You will also be responsible for:
- Serving as an escalation point for complex technology issues, providing guidance and support to ensure effective resolutions
- Working with CAT to drive resolutions for complex issues and acting as the conduit between customers and the CAT support team
- Managing, updating, and resolving technology-related issues, supporting customer incidents and requests within the Technology Support Desk space
- Supporting System Specialists in deployments and upgrades of MineStar systems
- Crafting support documentation for technology-related incidents and requests to assist with resolutions and effective adoption of new technology for the Technology Support desk Knowledge base
- Fielding customer and technician phone calls for guidance on troubleshooting technology systems
We offer a competitive salary range of $110,000 - $130,000 AUD per annum, depending on experience. You will also have access to a range of benefits including opportunities for training and career development, flexible working arrangements, and a supportive team environment.
Required Skills and QualificationsTo be successful in this role, you will require:
- Experience in MineStar application suite, both onboard hardware and office applications (Fleet, Terrain, Command, Safety Systems)
- Strong communication skills, both verbal and written
- Experience as a mine site technician, onboard specialist, machine control guidance technician, auto electrician or other related experience in Mining Technology
- Minimum 3 years' experience in a similar role
- Previous experience working in high-performing teams
- Experience with Caterpillar Construction technology products and/or services (VisionLink, Cat Grade etc)
Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
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