Senior Automation Specialist

4 weeks ago

Brisbane, Queensland, Australia SAGE Automation Full time
Job Description

SAGE Automation is a leading industrial automation and control systems integrator in Australia. We are seeking an experienced Senior NOC Support Engineer to join our team.

The successful candidate will be responsible for providing technical support for engineering and technical tasks on all works for SAGE Group. This includes PLC, SCADA, OT Networks, Cyber, and software for clients of SAGE, conforming to established methods, policies, and procedures, and technical, quality, and safety standards.

The Senior NOC Support Engineer will provide remote technical support services, acting as a point of contact for technical issues arising within specialized projects and across the broader SAGE Group. They will also support the wider business as needed and assist with training and development of less experienced team members.

Key Responsibilities:

  • Provide first response and/or support the resolution for all new and urgent works as required.
  • Apply creativity and resourcefulness to resolving problems that arise from service and maintenance tasks.
  • Identify and mitigate technical risk, escalating high-risk items to management.
  • Manage the quality of technical deliverables.
  • Mentor and support the technical development of Automation Technicians.
  • Clearly and accurately document repairs and service records, and ensure they are kept up to date.
  • Acting as the initial point of contact for team members, handling questions and concerns and team member issues, escalating to management as required.
  • Supporting NOC Engineers and Automation Technicians with technical issues relating to their service activities as needed.
  • Assist the Service Manager with onboarding of new Technicians.
  • Produce and submit high-quality customer quotations.
  • Identify new and repeat business opportunities.

Requirements:

  • Appropriate Electrical Engineering qualification with a minimum of 5 years' experience within automation including SCADA, PLC, and Industrial Networks.
  • Advanced knowledge of good engineering practices and principles.
  • Proven leadership, mentoring, and coaching skills.

SAGE Automation is committed to providing a work environment in which everyone is included, treated fairly, and with respect. We are an Equal Opportunity employer that supports a diverse and inclusive workforce and would like to strongly encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islanders.

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