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IT Service Desk Consultant Level 1

2 months ago

Brisbane, Australia Queensland Treasury Full time

Queensland Treasury is looking for an experienced IT Service Desk Consultant | Level 1 / 2 to join the Information Services team.
This is a great opportunity to join a vibrant team delivering quality frontline support services to Treasury's ICT clients.You will be resolving or coordinating the resolution of incidents and fulfilment of service requests to and must bring a strong client focus and a commitment to delivering quality IT services.Treasury operates a FixIT Centre team that combines the traditional Service Desk Tier 1 and Tier 2 desktop support functions.
To be successful in this role you will bring the following skills
- In depth knowledge of Windows operating systems
- Knowledge of Microsoft Office 365- Knowledge of desktop devices, including PC's, laptops, tablets and smart phones
- Strong analytical and problem-solving skills to be able to diagnose, technical and hardware issues
- Excellent customer service skills and phone etiquette
- An understanding of ITIL processes (incident, change, and problem management)
- Experience managing Active Directory objects
- Experience working in an ITSM platform such as ServiceNow

**Job Ad Reference**: QLD/465839/23

**Closing Date**: Tuesday, 31 January 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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