Managed Services Consultant Level 1

2 weeks ago

Brisbane, Australia Brennan IT Full time

**Why work for Brennan?**

We are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row.

We value our people as they are the cornerstone of our business success and are the reason we have an excellent reputation with our large and diverse customer base.

**Brennan IT offers awesome benefits including**:

- An awesome team of people to work with
- Online learning and industry certification courses
- Access to the latest and greatest technology
- Personal and Career development opportunities
- Discounted IT product purchases for staff
- High levels of reward and recognition for over achieving
- A company that genuinely cares about YOU

**The Role**:
As part of our continued growth, Brennan IT is seeking an dynamic, energetic and customer facing Managed Services Consultant L1.

As a key member of the Managed Services team, you will be providing onsite and remote 1st level support to our Managed Services client. This is an exciting and rewarding opportunity that requires someone that has the ability to solve the most complex, high-impact challenges faced by our customers in a timely and efficient manner.

The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.

The successful applicant will be required to travel to client site and based in Brisbane.

**Your day-to-day responsibilities**:

- Provide L1 support for service delivery teams and resolve technical issues
- Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
- Proactively managing our client's IT environments
- Conducting problem management to ensure the root cause of issues is addressed
- Take ownership of your assigned clients, and ensure we deliver excellence in customer service
- Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
- Maintain effective communications with your clients

**What skills you will bring to the team**:

- At least 2 years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support
- Ability to travel to different client sites within Brisbane for onsite support
- Ability to work autonomously
- Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
- Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written
- Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential
- Good time management, strong analytical and problem-solving skills
- Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation.
- Experience with LAN and WAN networks would be an advantage

**Desirable**
- Prior experience within an outsourced service delivery environment or MSP
- Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, Cisco, HP)
- ITIL certification

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT** is an equal opportunity employer.

  • Claims Service Consultant Level 1

    4 weeks ago

    Brisbane, Australia Allianz Australia Full time

    **Motor Claims Service Consultant & Senior Motor Claims Service Consultant | Brisbane, Melbourne, Adelaide & Perth** - 4-6 weeks of remote training will be provided - Hybrid working - Multiple positions available At Allianz Australia, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the...

  • Help Desk

    3 days ago

    Brisbane, Australia Talent International Full time

    **Job Details**: **Location** Brisbane **Salary** AU$35 - AU$45 per hour **Job Type** Full Time **Ref** BBBH97524_1676434838 **Contact** Samantha Nielson **Posted** about 4 hours ago Talent International is searching for a **Technology Officer (Level 1 & 2 Support)** for our client based in Brisbane CBD for a 12 month contract +...

  • Landscape Gardener

    4 weeks ago

    Brisbane, Australia Pro Lawn Consultant Full time

    ProLawn Consultant is seeking a talented Horticulture/Landscaping Gardener to join our amazing team in the Brisbane Bayside area. ProLawn Consultant is a family run, boutique horticultural company servicing clients in the Brisbane Bayside area. We maintain a multitude of different residential and commercial spaces as well as body corporate...

  • Entry Level

    2 days ago

    Brisbane, Australia Indigenous Managed Services Full time

    Excellent salary and growth earning potential - Career development and training opportunities - Permanent full-time roles directly with our client **Delivering Success through Diversity, Inclusion and Trust** Indigenous Managed Services (IMS) are a company focused on providing meaningful opportunities for all peoples, while maintaining strong relationships...

  • Program Delivery Officer Level 1

    2 days ago

    Brisbane, Australia Queensland Corrective Services Full time

    **In this role you will**: Participate in planning activities to ensure offenders have timely access to appropriate programs and interventionsPrepare offenders for offender intervention programsEnsure offender program activities are consistent with evidence-based practiceDeliver offender intervention programs in accordance with operational plansProvide...

  • Case Manager Level 1

    2 weeks ago

    Brisbane, Australia Allianz Australia Full time

    **CASE MANAGER - PERSONAL INJURY - BRISBANE, QUEENSLAND** At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our...

  • Customer Service Consultant

    5 days ago

    Brisbane, Australia Davidson Group Services Full time

    **About the Company** Our client is a multi-faceted care-services organisation, who strive to better the lives of some of our most community members. A high workload has dictated the need for 4 Customer Service Officers to assist their busy team over a 10 week project starting immediately. **About the Role** Your responsibilities will include - Phone...

  • Entry-level Recruitment Consultant

    1 day ago

    Brisbane, Australia Chandler Macleod Full time

    Entry-level Recruitment Consultant role, working for a global market-leader in the Recruitment and HR Services space - a new year, a new career! Chandler Macleod is one of Australia's leading providers of integrated HR services, products, and technologies. The business has a long standing and well-established Australian footprint, and is a member of Recruit...

  • Consulting Services Manager

    3 days ago

    Brisbane, Queensland, Australia Sourced Solutions Pty Ltd Full time

    Job DescriptionWe are seeking experienced professionals to join our team as Consultant or Senior Consultant at Sourced Solutions Pty Ltd.As a key member of our team, you will be responsible for delivering expert services to government and private sector clients.Your day-to-day tasks will include strategic sourcing, contract management, cost optimisation,...

  • Senior - General Manager Level Consultants (east Coast)

    7 days ago

    Brisbane, Queensland, Australia EXcellerate Full time

    Senior - General Manager Level Consultants (East Coast) At e Xcellerate, our clients are our number one priority.Where most see barriers to success, we see opportunities for innovation. Our focus is in the bringing together of experienced and superior industry talent to develop tailored solutions based on individual client needs.Our broad range of...

  • Management Consultant

    1 day ago

    Brisbane, Australia CoreBridge Consulting Full time

    It’s another exciting period in the growth of CoreBridge as we’re looking to expand our team again. If you’re a **Manager** or **Senior Manager** with a **strong consulting background** from **Tier 1 Consulting firm (BBM)** or **Big 4** looking for your next challenge, we’d love to hear from you. At CoreBridge, we proudly break the traditional...

  • Professional Services Consultant, Brisbane

    4 weeks ago

    Brisbane, Australia Check Point Software Technologies Ltd. Full time

    **Why Join Us?**: We are looking for a new Professional Services Consultant with strong and proven professional services experience in IT and network security. The Professional Services Consultant will require a high level of expertise in Check Point software technologies products for on-premises deployment or in the Cloud. The consultant will be required to...

  • Senior - General Manager Level Consultants (east Coast)

    2 weeks ago

    Brisbane, Queensland, Australia EXcellerate Full time

    Senior - General Manager Level Consultants (East Coast) At e Xcellerate, our clients are our number one priority.Where most see barriers to success, we see opportunities for innovation. Our focus is in the bringing together of experienced and superior industry talent to develop tailored solutions based on individual client needs.Our broad range of...

  • Senior - General Manager Level Consultants (east Coast)

    7 days ago

    Brisbane, Queensland, Australia EXcellerate Full time

    Senior - General Manager Level Consultants (East Coast)At e Xcellerate, our clients are our number one priority.Where most see barriers to success, we see opportunities for innovation.Our focus is in the bringing together of experienced and superior industry talent to develop tailored solutions based on individual client needs.Our broad range of activities...

  • Executive Level 1

    3 days ago

    Brisbane, Australia Australian Government - Department of Health Full time

    Welcome to the Department of Health and Aged Care’s externally advertised job vacancies page. Opportunities include: - Ongoing (permanent) vacancies - Non-ongoing (temporary) vacancies - Secondment opportunities Additional Information: Work with us **1** **38** of - **38** records**Job Name** **Closing Date** **Time Remaining** **Action** - APS...

  • Management Consultant

    3 hours ago

    Brisbane, Australia Aurec Full time

    Management Consultant The position The position is responsible for generating business growth and development through the execution of the technologies solutions and recruitment divisions objectives by developing and improving new and current operating models with clients and internal staff and drive efficiencies to contribute positively to the goal of...

  • Sales & Service Consultant

    2 days ago

    Brisbane, Australia GT Insurance Full time

    Leader in the Heavy/Commercial Motor Insurance Market - Friendly, energetic, and thriving environment - Opportunity to expand and develop knowledge and skills **An excellent opportunity has arisen in a Leading Underwriting Organisation for a Sales & Service Consultant.** With offices in Sydney, Parramatta, Melbourne, Brisbane, Perth, Adelaide, Townsville,...

  • Consulting Services Manager

    5 days ago

    Brisbane, Queensland, Australia EML Full time

    EML Payments: Where Innovation Meets OpportunityWelcome to EML Payments, a global leader in the fintech space. We're passionate about creating innovative payment solutions that connect our customers to their customers, anywhere in the world. As a Technical Solutions Consultant, you'll play a key role in delivering our vision by building strong relationships...

  • Supply Chain Consultant

    2 days ago

    Brisbane, Queensland, Australia Vueterra Full time

    Position Overview Vueterra is seeking a talented and detail-oriented Supply Chain Consultant that will play a critical role in delivering practical, data-driven solutions that optimise supply chain operations for Vueterra clients, with a strong focus on the mining and resources industry.Using their extensive supply chain expertise, the consultant shall...

  • Skilled Civil Labourers

    1 week ago

    Brisbane, Australia Next Level Consulting Solutions Full time

    Do you want to be looked after? - Do you want a hassle free employer? - Do you want an employer who will listen to you? **Skilled Labourers and Operators - Civil and Construction** We are working on behalf of multiple civil contractors across Brisbane looking for skilled civil workers, there's roles vary and we will likely have a role to match your skill...