IT Service Desk Consultant Level 1

2 weeks ago


Brisbane, Queensland, Australia Queensland Treasury Full time

Queensland Treasury is looking for an experienced IT Service Desk Consultant | Level 1 / 2 to join the Information Services team.

This is a great opportunity to join a vibrant team delivering quality frontline support services to Treasury's ICT clients.

You will be resolving or coordinating the resolution of incidents and fulfilment of service requests to and must bring a strong client focus and a commitment to delivering quality IT services.

Treasury operates a FixIT Centre team that combines the traditional Service Desk Tier 1 and Tier 2 desktop support functions.

To be successful in this role you will bring the following skills

  • In depth knowledge of Windows operating systems
  • Knowledge of Microsoft Office 365
  • Knowledge of desktop devices, including PC's, laptops, tablets and smart phones
  • Strong analytical and problemsolving skills to be able to diagnose, technical and hardware issues
  • Excellent customer service skills and phone etiquette
  • An understanding of ITIL processes (incident, change, and problem management)
  • Experience managing Active Directory objects
  • Experience working in an ITSM platform such as ServiceNow

Job Ad Reference:
QLD/465839/23

Closing Date:
Tuesday, 31 January 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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