Service Desk Level 1

3 months ago

Brisbane, Australia Wattsnext group Full time

Are you someone passionate about technology? Do you enjoy helping customers? If so, we have the perfect role for you._

One of our valued clients is a national IT services consultancy that transforms business with technology. Not your stock standard MSP, they design and build IT platforms for competitive advantage, and they are particularly focused on the Non-For-Profit, Government, and local business sectors. They pride themselves on becoming partners with their clients and presenting progressive and adaptive solutions.

Veracity is embedded in the local community and works with fantastic organisations like Brisbane Festival and QMF.

Veracity’s culture is one of growth and progression where each team member is encouraged to challenge the status quo to achieve better outcomes.

They currently have an opening for an entry-level / intermediate Service Desk Level 1 to join their team to service their Southeast Queensland clients. Veracity is looking for someone who is able to deliver quality technical outcomes for clients and drive customer satisfaction whilst promoting the Veracity brand.

**As Service Desk Level 1 you will be responsible for**:

- being the first point of contact for customers seeking technical assistance;
- providing technical support;
- creating and maintaining documentation for client systems and environments;
- assisting the Service Desk team in resolving incidents and completing tasks.
- following-up and updating customer status and information and always keeping them informed.

**To be successful in this role you will have**:

- help desk / customer service experience and passion;
- relevant tertiary qualification and/or certifications (e.g., Microsoft, Cisco, Amazon, ITIL Foundations) desirable;

**Benefits and culture**:

- Great team culture, warm working environment and office space
- Investment and support in your development and education
- Family friendly with flexibility available
- Great opportunity for career progression
- On-site car park

APPLY NOW

**Job Category**:External**Job Type**:Full Time**Job Location**:Brisbane**Country**:Australia

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