Manager, Office Operations I

4 weeks ago

Geelong, Australia Ritchie Bros. Full time

The Office Operations Manager (OOM) is passionate about delivering best in class customer service and plays an integral role within the Australian team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Director of Operations & Field Operations Manager.

This role is key to ensure all office operational functions are executed professionally and in a timely manner and that the customer experience is at the forefront of every interaction. Working closely with Yard Operations, Sales, Finance and Support functions, to ensure a smooth & efficient consignment to cash process across all selling platforms is critical to the success of this role.

This role requires travel to Brisbane regularly to manage QLD team.

RESPONSIBILITIES
- Manage all aspects of office operations including overseeing the day-to-day functions including office workflow efficiencies and ensuring that telephones are answered promptly and courteously.
- Manage customer complaints & propose/execute solutions as needed. Handle customer payments including collection calls and payment holdbacks as required.
- Schedule customer service staff to ensure maximum customer service levels.
- Manage adherence to company policies, procedures and best practices.
- Manage direct and indirect reports as you work to develop a strong team.
- Monitor and measure service metrics and implement improvements or changes to workflows and resource allocation to support continuous improvement.
- Provide input to the budget and strategic decisions that affect the office operations teams.
- Perform other duties as required by the Director of Operations.
- Provide operational support for new initiatives implemented by the company e.g. working with strategic partners and acquisitions
- Ensure that all administrative staff adhere to governmental regulations and requirements for payment reporting, DMV regulations, sales tax collection and exemption.

QUALIFICATIONS
- 5 years’ customer service experience preferably including handling customer complaints
- Minimum 5 years’ experience in a fast-paced customer service environment.
- Minimum 3 years’ experience of managing a team of 5+, preferably including both onsite & remote teams,
- Proven experience in customer service operations.
- Demonstrated ability to handle multiple projects / initiatives effectively and prioritize work to meet strict deadlines in high pressure situations.
- Strong analytical and problem-solving skills.
- Proven ability to lead & enable change.
- Excellent oral and written communication skills with the ability to build strong working relationships.
- Strong organizational & communication skills

  • Office Operations Coordinator

    5 days ago

    City of Greater Geelong, Australia Resapower Full time

    About the RoleWe are seeking a highly organized and skilled Administrative Assistant to join our team at Resapower. In this role, you will be responsible for managing daily office operations, including reception duties and facilitating travel arrangements for technicians.With strong communication and interpersonal skills, you will work closely with internal...

  • Disability Support Worker

    2 weeks ago

    Geelong, Australia I-HDS Full time

    **Employment Type**: Causal to part-time arrangements in the future **Location**:Lara VIC & Geelong VIC i-Help Disability Services ("I-HDS") provides a wide range of inclusive disabilities services. We provide a diversity of service offerings that are co-designed with clients and their circle of support to ensure that every individual meets their expected...

  • Aps6 Project Officer

    2 weeks ago

    Geelong, Australia HAYS Full time

    Federal Government opportunity with WFH flex **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am currently partnered with the National Head Office of a Federal Government Agency, right here...

  • Leisure Operations Specialist

    14 hours ago

    Geelong, Victoria, Australia City of Greater Geelong Full time

    Job Description">Key ResponsibilitiesIn this key role, you will be responsible for coordinating staff in the delivery of day-to-day operations within our Leisure Services unit. You will assist in the strategic development of processes and procedures and provide administrative support for leisure staff.Key responsibilities include:Developing and implementing...

  • Operations Coordinator

    3 weeks ago

    Geelong, Australia HAYS Full time

    State Gov | Work from home flexible | ASAP start **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. I am currently partnered with a State Government-owned organisation who...

  • Aps5 Internal Review Officer

    2 weeks ago

    Geelong, Australia HAYS Full time

    Multiple positions within a Federal Government agency - APPLY NOW **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am currently partnered with the National Head Office of a Federal...

  • Disability Support Worker

    4 weeks ago

    Geelong, Australia Care I Wish Full time

    **IMMEDIATE START- Full-time/Part-time/Casual** **About Us** Care I Wish is **a registered NDIS provider** that prides itself on its professional and diligent approach to giving support that is the best standard of service in the industry. We work with participants in formulating a goals approach strategy to their development, which is enshrined in their...

  • Wildland Operations Manager

    5 days ago

    City of Greater Geelong, Australia State Government of Victoria, Australia Full time

    Lead Field Work Delivery TeamsThis leadership role is responsible for leading work groups, coordinating operations and ensuring the ongoing effectiveness of our workcentres.Main Responsibilities:Coordinate field work delivery teams in forest management and fire prevention activities.Demonstrate expertise in natural resource management to protect the...

  • Office Manager

    3 weeks ago

    Geelong, Australia Contract Control Services Pty Ltd Full time

    The Office Manager plays an integral role within our team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Operations Manager. This role is key to ensure all office operational functions are executed professionally and in a timely manner. Effective interaction between Sales,...

  • Licencing Officer

    4 weeks ago

    Geelong, Australia HAYS Full time

    Licencing Officer for State Government Organisation in Geelong | Immediate Start **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a State Government Organisation, in the...

  • Office Operations Supervisor

    7 days ago

    Geelong, Victoria, Australia RB Global Inc. Full time

    RB Global Inc. is seeking an experienced Office Operations Supervisor to oversee the day-to-day operations of the administrative and customer service functions.Key responsibilities include:Ensuring customer experience is at the forefront of every interactionProviding direct support to the Director of Operations & Field Operations ManagerTraveling to Brisbane...

  • Operations Manager

    3 weeks ago

    Geelong, Australia Colliers International Full time

    Company Description Colliers is Australia’s leading commercial property experts who specialise in sales, leasing & property management. Our partner offices located in Ballarat, Geelong & Bendigo and are widely recognised across regional Victoria for their ability to provide a full range of professional services for the real estate industry. **Job...

  • Office Operations Lead

    7 days ago

    Geelong, Victoria, Australia Deakin University Full time

    Job Title: Office Operations LeadWork Type: Full-timeLocation: Deakin University CampusWorking at our university campus with hybrid work arrangements negotiableFixed-term until 31 Dec 2025HEW 6 $92,573 - $99,972 + 17% Superannuation (pro rata, part time)What We OfferWe offer a range of benefits including flexible working arrangements, ongoing learning and...

  • Dean's Office Operations Manager

    7 days ago

    Geelong, Victoria, Australia Deakin Alumni Full time

    About Deakin AlumniWe are a Victorian university with a global impact, committed to making a positive difference through our excellence in education, research, and innovation. Our reputation has been built on the dedication and expertise of our staff, who work together to create a thriving culture that champions diversity and inclusion.The RoleWe are seeking...

  • Office Operations Manager

    5 days ago

    City of Greater Geelong, Australia STRABAG SE Full time

    About Our Company:We value equal opportunity, diversity, and inclusion, striving to become the most innovative and sustainable construction technology group in Europe.Job Description:We seek an experienced Office Manager to optimize our office operations, ensuring a productive and efficient work environment.Main Responsibilities:Enhance our environmental...

  • Front Office Manager

    3 weeks ago

    Geelong, Australia HAYS Full time

    Permanent Ongoing | Full Time | Geelong CBD **Your new company** Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. My Client is currently seeking a Front Office Manager on a permanent...

  • Aps5 Complaints Officer

    4 weeks ago

    Geelong, Australia HAYS Full time

    Federal Government | Full Time | 12 months **Your new company** Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. I am currently partnered with a Federal Government Agency who is...

  • Front Office Manager

    3 weeks ago

    Geelong, Australia HAYS Full time

    Permanent Ongoing | Geelong VIC | Full Time Hours **Your new company** Hays is currently partnered with a Geelong based Hotel to recruit a Front Office Manager in a permanent capacity for an immediate start. With 128 apartments in the building, this company is the ideal location for leisure or business accommodation in Geelong. **Your new...

  • Operations Manager

    3 days ago

    Geelong, Victoria, Australia Ritchie Brothers Auctioneers Full time

    Role OverviewRitchie Bros. is a global asset management and disposition company helping thousands of people buy and sell heavy equipment, trucks, and other assets every month. Our multiple selling platforms and commitment to first-class customer service make us a trusted choice worldwide.We're looking for an Office Operations Manager to work at our auction...

  • Administration Officer

    2 weeks ago

    Geelong, Australia HAYS Full time

    Permanent ongoing, full time opportunity in Geelong ! **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. I am currently partnered with a Processing & Exporting company, who...