Customer Engagement Coordinator
1 week ago
**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.
**If you’re looking for an opportunity where you can really make a difference and our values resonate with yours, t**hen come join us**
We offer generous benefits such as:
- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance - 5 day fortnight
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community
When successfully appointed, you will receive a ticket into our draw to win a car, holiday or cash valued at $20,000. All staff are eligible to earn additional tickets in this draw by successfully referring others to the Activ team.
**About the role**
As a **Customer Engagement Coordinator** with Activ, you will join the greater Sales and Development team with responsibility for case managing the customer journey, ensuring a positive customer experience, and ensuring funding and services are secured to deliver on our customers goals, with responsibility for the north metro region.
To learn more about the team and meet one of Customer Engagement Leads, please click here to view a video.
Due to growth, this is a new permanent part time position, working a 5 day (38 hour) fortnight at our corporate head office in Wembley.
- **Week 1**: Tuesday and Thursday, 8am-4pm
- **Week 2**: Tuesday, Thursday and Friday, 8am-4pm
**A typical day in the role may look like**
- Meeting with prospective and current customers and their support networks
- Providing case management to a portfolio of up to 90 customers
- Designing options, creating opportunities and deciding with our customers
- Promoting Activ's services in a profitable and meaningful way to potential and existing customers
- Ensuring open and regular communication with all stakeholders during the planning process of the customer journey
- Experience in the disability sector with detailed knowledge of NDIS funding, service standards, regulation and legislation
- Experience working with family dynamics and culturally sensitive issues to deliver positive outcomes
- A willingness to learn and share knowledge with the ability to constructively challenge at any level to achieve outcomes
- Previous experience in successfully promoting services to diverse customers
- **Essential**: Certificate III in Individual Support (Disability) and valid drivers licence
- **Desirable**: First Aid Certificate and Working with Children Check
- NDIS Worker Screening Check
- Working With Children Check
- NDIS Worker Orientation Module
**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._
-
Customer Engagement Coordinator
7 months ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Customer Engagement Coordinator X 3
1 week ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Customer Service Coordinator
1 week ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Customer Service Coordinator
1 week ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Customer Service Coordinator
7 months ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Customer Service Coordinator
1 month ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. Activ merged with national disability services provider...
-
Vacancy & Occupancy Coordinator
1 month ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. Activ merged with national disability services provider...
-
Customer Service Lead
5 days ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Part-time Marketing Coordinator
6 days ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Receptionist / Customer Service Officer
4 weeks ago
Wembley, Australia mlcoa Full time**Company Description** MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally mlcoa is an established premier national provider of independent...
-
Sda Project Officer
3 days ago
Wembley, Australia Activ Full timeWe are looking for an **SDA Officer **who will embody our values **Customer Driven, Listen Loudly, Dare to Try **and** Deliver on Promises**. You will also understand that these values are Activ's point of difference to our customers and workmates. They are the reason we come to work and why we keep coming back. All of these combined help each of us make a...
-
Employment Services Manager
2 months ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Payroll Officer
7 months ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Salon Co-ordinator
3 days ago
Wembley, Australia HeadHunters hair studio Full time_**HeadHunters hair studio**_ - We are a high end, boutique salon located on Cambridge St, Wembley - **The Role**_ We are currently seeking a Receptionist/Salon Coordinator for our salon. The primary function of this role is to maintain the highest level of client experience; coordinate the daily operations of the Salon; improve efficiency and assist in a...
-
Clinical Operations Business Partner
6 months ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
People & Culture Advisor
7 months ago
Wembley, Australia Activ Full timeWe are Activ. We are Customer Driven, Listen Loudly, we Dare to Try and Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. If you’re looking for an opportunity where you can really make a difference...
-
Executive Assistant/document Controller
7 months ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Oshc Casual Educators
3 months ago
Wembley, Australia Junior Adventures Group Full timeDescription and Requirements Whether you're experienced in the Education or childcare sector, have done some babysitting, this is the first time you're thinking about working with children, or anything in between, THIS is the role for you! About the role Working in a team of Educators, you will have support of a Coordinator to seamlessly run before and after...
-
Rostering Officer
7 months ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Rostering Officer
7 months ago
Wembley, Australia Activ Full timeWe are Activ. We are Customer Driven, Listen Loudly, we Dare to Try and Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. If you’re looking for an opportunity where you can really make a difference...
