Vacancy & Occupancy Coordinator

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

Activ merged with national disability services provider genU from July 1, 2024. We are excited about the opportunities this brings our customers and staff, with a national presence and great career opportunities as one of Australia's largest five NDIS providers.

**If you’re looking for an opportunity where you can really make a difference and our values resonate with yours, then come join us**

We offer generous benefits such as:

- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Flexible work options for work-life balance including working from home
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- Free health hotline with unlimited 24x7 confidential health advice for yourself and your adult family members
- Up to 4 weeks of purchased leave available for full-time employees
- An accepting and open environment to work and thrive in while giving back to the community

**About the role**

The Vacancy & Occ Coordinator at Activ, reports to Team Leader Customer Engagement and will be responsible for filling our Supported Independent Living (SIL) vacancies state-wide.

Leveraging off internal & external relationships, this position promotes Activ’s suite of services to potential and existing customers, delivering ongoing growth and development to compliment and suit the needs of our customers.

**A typical day in the role may look like**:

- Cultivate and maintain strong relationships with referrers, decision-makers, and families to develop a robust pipeline of leads that drive sales growth and meet prioritised targets.
- Build and nurture extensive relationships with customers and their families, ensuring a deep understanding of their needs and preferences.
- Secure and manage NDIS funding for customers, ensuring services are tailored to their individual needs and funding capabilities.
- Negotiate effectively with planners to address customers' support needs.
- Develop a comprehensive knowledge of Activ’s accommodation services and vacancies state-wide.
- Ability to analyse market trends and customer needs to develop growth strategies and enhance service delivery.
- Previous experience in the disability sector with detailed knowledge of NDIS funding and regulations.
- Experience in successfully selling services to diverse customers, with the ability to provide exceptional support, advice and guidance.
- Previous success working with family dynamics and culturally sensitive issues to deliver outcomes for customers and the organisation
- Excellent communication and interpersonal skills.
- Certificate III in Individual Support (Disability) is essential.
- First Aid Certificate.
- Valid Driver’s Licence
- National Police Clearance (at our cost)
- NDIS Worker Screening Check
- NDIS Worker Orientation Module

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._