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Receptionist / Customer Service Officer

1 month ago

Wembley, Australia mlcoa Full time

**Company Description**
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally mlcoa is an established premier national provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are currently seeking an enthusiastic Receptionist with a high level of attention to detail to join our team in a full-time position with a 1 year contract. We are open to all levels of experience.

Reporting to the Operations Manager, you would coordinate and deliver, as a member of a client services team, a range of high quality, client focused support tasks for the provision of independent medical services.

We are looking for a bright, empathetic person to assist with our day to day office procedures and assist our medical consultants and staff, clients and examinees.
**Job Description** Your responsibilities will include but are not limited to**:

- Administration support including archiving, scanning and filing; facilitating appointments for imaging, set up of consulting rooms and end of day office / consulting room activities
- Scheduling and managing appointments to meet customer needs and to maximise the booking rate of available medical consultants
- Assist customers by providing informed advice on the most suitable service, and appropriate consultant specialty (and consultant)
- Undertaking accurate preparation, maintenance, filing and scanning of examinee files and records
- Establishing and maintaining effective relationships with internal and external stakeholders, including mlcoa medical consultants and staff, clients and examinees
- Effective management of the bookings calendar to support mlcoa Perth and the broader business achieve business imperatives
- Supporting the day-to-day operation and professional appearance of the office
- Willing and able to function autonomously.

**Qualifications** To be successful for this role you will have**:

- Excellent administration skills
- Demonstrated ability to provide excellent customer service
- Strong attention to detail and follow through
- Excellent verbal, written and interpersonal communication skills
- Strong organisational and prioritisation skills
- High regard for confidentiality
- Computer literacy, with proficiency in Microsoft Office programs.

**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.