Customer Support Representative Technology Industry

6 months ago


Parramatta, Australia Uplift Recruitment Full time

Full-time during business hours
- WFH flexibility after in-office training
- Discounts on the products

Our client manufactures products designed for people who love exploring outdoor activities and fitness.

As a Customer Support Representative, you will be responsible for helping customers solve technical issues with their products. You need to handle many interactions per hour and provide high-quality support for customers.

We are looking for a mature professional with outstanding communication skills and commitment. This is a great opportunity for someone passionate about customer service and helping people, while also diving into a multinational environment.

**About the role**:

- Provide after-sales product support for the company's products, addressing inquiries related to product performance and usage
- Maintain the Salesforce CRM to ensure all customer interactions are up-to-date
- Communicate clearly with customers, breaking down technical problems into digestible chunks using non-technical language that can be understood by everyday people
- Maintain knowledge of the company’s product operations, specifications, and capabilities
- Advise customers on the best product options and accessories based on their needs

**About you**:

- Experience working in contact center-based operations, especially on the phone
- Demonstrated commitment to delivering excellent customer service
- Active listening and problem-solving skills
- Positive attitude, punctuality, and attendance
- Genuine interest in technology

**About the perks**:

- Working from home flexibility for a few days per week
- Paid training
- Discounts on purchasing the company's products
- Possibility of becoming a permanent employee based on performance, available positions, and commitment after a 3-month contract

Our client moves pretty quickly in their process, so APPLY NOW for your next career move to develop your career in customer service.



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