Duty Manager

6 months ago

Surfers Paradise, Australia TFE Hotels Full time

We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you
A magnet for happiness, you authentically get people. You drive and thrive on meaningful connections. It’s why TFE Hotels literally gets people returning time and again for staycations where people come first. Period.
As Duty Manager at Vibe Hotel Gold Coast, you’re pitch perfect when it comes to understanding and exceeding guest expectations - whether staging a TED Talk, leading the search party for a lost teddy or welcoming VIPs. Of course, in your book, that means every person who walks through our doors, from all walks of lifeyour team of go-getters included.
You stand out from the herd as a natural-born leader. You listen and learn (your middle name is Empathy). You embrace the ‘big picture’ but don’t skimp on the finer details to keep Front (and back) of House humming.
We recognise and celebrate your uniqueness and promise to give more back. You see, we’re not looking for a short-term relationship, although every day will feel new and exciting with limitless possibilities.

**Responsibilities include but are not limited to**:

- You lead the daily operations of the hotel and are the go-to for the front office team members.
- With a hands-on style, you encourage team involvement, initiative and a focus on continuous improvement.
- Coordinate tasks for each shift and delegate to Receptionists accordingly.
- Ensure smooth sailing of the daily check-in/check-out process, use of guest names, CRM and correct cashiering procedures across F&B outlets (where applicable).
- Conduct daily team briefings to share hotel activity e.g. VIPs in house, group movement, promotions, guest feedback.
- You know all the room types, rates and hotel services - you’re ready to ‘sell’
- You happily assist guests with special requests (e.g. wake-up calls, transportation, event tickets, restaurant, airline reservations) and make sure they’re followed through and charges raised accordingly.
- Resolve guest complaints promptly, efficiently and always with a smile Also be sure to follow TFE complaint handling guidelines.
- You keep the ‘Guest Services Directory’ in the Property Management System (PMS) accurate and up to date, always
- Transition to night shifts is seamless with your communication and handover.
- Reporting is your friend - management may ask for up-to-date financial/yield reports regularly or ad hoc.
- You handle reservation requests efficiently and friendly - involve your Manager or Reservations team for groups, unusual or difficult requests.
- You understand and adhere to TFE hotels credit and account procedures with respect to all cashiering and auditing functions, ensuring guest accounts are accurate and charges are posted prior to checkout.
- Audit the daily activity of all Front Office and Food & Beverage (where applicable) operations - check off that everything’s in order.
- Assist with team rosters for team, ensuring effective coverage whilst maintaining cost effectiveness - all by Payroll deadline
- Get involved with recruitment, performance reviews and performance management as needed.
- Keep you Manager informed of any problems and unusual matters.
- Cleanliness and tidiness are a priority - you keep the lobby, front desk and F&B outlet (where applicable) looking immaculate.
- This isn’t an exhaustive list - your Manager may have other reasonable tasks or instructions on occasion.

Are you ready to dive in and find more? You deserve it.

  • Duty Manager

    3 months ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Duty Manager/supervisor

    6 months ago

    Surfers Paradise, Australia Manolas Brothers Delicatessen Full time

    Duty Manager We’re looking for someone who is self motivated with outstanding communication and customer service skills to be our next shift manager. Working hands-on alongside our incredible team of staff, you’ll be in charge of overseeing operations during your shifts, including the restaurant, bar, and deli areas. As the shift manager, you’ll also...

  • Duty Manager

    7 months ago

    Surfers Paradise, Australia The Sporting Globe Full time

    **Join Our Team as a Duty Manager at Sporting Globe Bar!** The Sporting Globe Bar and Grill is a popular sports bar and grill chain that offers functions, casual dining, and a large bar and entertainment space based in Australia. With locations across the country, it has become a destination for sports enthusiasts, offering a unique dining experience and...

  • Duty Manager

    6 months ago

    Surfers Paradise, Australia TFE HOTELS Full time

    **Vibe Hotel Gold Coast** We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically get people. You drive and...

  • Food and Beverage Duty Manager

    6 months ago

    Surfers Paradise, Australia Hilton Full time

    Our Food & Beverage Duty Manager at Hilton Surfers Paradise will work closely with the management team to supervise the operation and team within our Food and Beverage outlets: restaurant, bar, banqueting and in-room dining. This multifaceted role supports the smooth-running & high performance of the team and the delivery of superior service. This...

  • Food & Beverage Duty Manager

    3 months ago

    Surfers Paradise, Australia voco Full time

    Reliably Different - Welcome to voco, IHG’s upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Join our team! We are looking for an additional Food & Beverage Duty Manager to support our Restaurant &...

  • Food & Beverage Duty Manager

    6 months ago

    Surfers Paradise, Australia voco Full time

    Reliably Different - Welcome to voco, IHG’s upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Join our team! We are looking for an additional Food & Beverage Duty Manager to support our Restaurant &...

  • Sales Manager

    6 months ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Office Administration Manager

    6 months ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Sales Manager

    7 months ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Hostel Manager

    6 months ago

    Surfers Paradise, Australia Mumma's Hostel Surfers Paradise Full time

    We are seeking an experienced full time Hostel Manager to run our hostel in Surfers Paradise. Our hostel offers 48 comfortable and relaxed accommodation comprising shared dormitories and private rooms.Small but warm! We would love someone to help our hostel and really treat it like their own home. You will be highly personable and great at building...

  • Sales Manager

    6 months ago

    Surfers Paradise, Australia Travel + Leisure Co Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Retail Manager

    6 months ago

    Surfers Paradise, Australia THE TRUSTEE FOR GC UNIT TRUST TA PIT STOP NEWS & SUPERMARKET Full time

    Pit Stop News & Supermarket is a dynamic and thriving one-stop destination, we serve as a welcoming convenience store for our valued customers. We are seeking a motivated and customer-oriented individual to join our team as a Retail Manager**.** As a Retail Manager, you will play a crucial role in providing exceptional service to our valued customers. Your...

  • Accounts Receivable Manager

    7 months ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor’s integrated hotel ecosystem is among the most diversified in the sector, consisting of...

  • Office Manager

    2 months ago

    Surfers Paradise, Australia Randstad Full time

    Are you an experienced Administrator? We are taking expressions of interest to work across a number of roles on the Gold Coast. Both short term temporary and permanent positions are available. Key responsibilities - General administration duties including answering incoming calls and emails, responding to inquiries and redirecting them to the appropriate...

  • Office Manager

    6 months ago

    Surfers Paradise, Australia Artesian Hospitality Full time

    **The Role**: As a Reception/Office Administration Manager, you will be responsible for overseeing all administrative functions and managing the reception team & office administration. You will be the first point of contact for our customers and visitors, ensuring a welcoming and organized environment. This position requires a detail-oriented, organized, and...

  • Sales Manager Assistant Sales Manager

    2 weeks ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Food and Beverage Operations Manager

    3 weeks ago

    Surfers Paradise, Queensland, Australia Marriott Full time

    At Marriott International, we strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds...

  • Store Manager: Paradise Centre

    3 weeks ago

    Surfers Paradise, Australia Rip Curl Full time

    Great benefits including clothing allowance, bonus and paid parental leave! - Work within the ultimate surf company that combines fun with high performance - Career growth opportunities in retail & office based roles across KMD Brands **About Rip Curl...** Rip Curl is a brand for, and about, the crew on The Search. The products we make, the events we run,...

  • Assistant Manager

    2 months ago

    Surfers Paradise, Australia Padlock'd Escape Rooms Full time

    **About Us** Padlock'd Escape Rooms is a leading immersive escape room experience located in Paradise Centre on the Gold Coast. We pride ourselves on delivering unique adventures that require teamwork, problem-solving, and creativity, providing unforgettable experiences for our guests. **Position: Assistant Manager** **Role Summary** As the Assistant...