Food & Beverage Duty Manager

2 weeks ago

Surfers Paradise, Australia voco Full time

Reliably Different - Welcome to voco, IHG’s upscale brand.

Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice.

Hotels that are reliable enough to depend on, but different enough to be fun.

Join our team We are looking for an additional Food & Beverage Duty Manager to support our Restaurant & Bars Manager in leading from the front line of operations for our multiple outlets and banquets department.

The right person (it could be you) is committed to embrace, embody and impart the voco guest service standards that are unique and bring the reliably different brand to life.

**Your day to day**

You will supervise Food & Beverage attendants and Team Leaders, ensuring that they maintain Hotel standards and abide by the company standards across the casual dining, A la Carte dining, banquets and buffet breakfast experiences on offer with our venues.

You will be ensuring the smooth conduct of the shift through customer focused service delivery and effective staff supervision.

Your duties will be carried out in an efficient and professional manner in order to achieve the highest possible guest and staff satisfaction and meet financial targets.

You will be promoting the desired work culture and brand ethos amidst the voco tenets of being unstuffy, thoughtful and charming service.

You will be striving for constant improvements and taking responsibility for achieving business results and persevere despite obstacles by maintain current training procedures and operating standards whilst excelling in conducting on-the-job training and orientation of new staff.

You will be creating a positive hotel image amidst building and maintaining positive relationships with all internal customers and guests, and anticipating and addressing their needs in order to exceed their expectations.

**What we need from you**

You will be able to revel in your previous experience in the hospitality industry, in particular Supervisory or Assistant Manager experience in your most recent roles.

You can demonstrate an effortless ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

You will need to hold a Responsible Service of Alcohol as well as A Responsible Conduct of Gambling certificate.

**What we offer**

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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