Hostel Manager

We are seeking an experienced full time Hostel Manager to run our hostel in Surfers Paradise.

Our hostel offers 48 comfortable and relaxed accommodation comprising shared dormitories and private rooms.Small but warm
We would love someone to help our hostel and really treat it like their own home.

You will be highly personable and great at building relationships with people, have a strong sense of initiative, think on your feet, and willing to do whatever it takes to succeed.

Your responsibilities include:

- Overseeing all functions of the hostel including hostel management, reception, event management, maintenance, and housekeeping
- Responsibility for the hostel and its residents
- Sales, promoting and marketing the business to ensure the hostel is marketed to the desired demographic
- Recruiting volunteer staff, including training and daily supervision of the team
- Coordinating hostel rosters, staff shifts and leave arrangements to ensure optimal staffing for daily hostel operations
- Creating systems and processes; preparing policies and procedures; and ensuring theses processes are executed correctly
- Budget management and inventory control of daily hostel operations
- Can work this role at least 6 months.
- Minimum 2 years of experience in a similar role in Hostels, Hospitality or Tourism
- An understanding of Hospitality Management System
- Exceptional customer service, communication and interpersonal skills including negotiation, problem-solving, handling customer complaints and queries, and ability to quickly create rapport with guests and vendors
- Excellent organizational ability and a keen eye for detail
- A positive mindset and ‘can-do’ attitude
- Staffing and rostering

What we offer:

- A base salary package + bonus end of month depends on performance.(sale and guest reviews and management)
- Varied work duties in a dynamic, social and fun environment
- Be part of a fantastic team
- Rewarding role with room to grow and progress

**Salary**: $28.00 - $30.00 per hour

**Experience**:

- Hostel Manager: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person