Customer Contact Officer

2 weeks ago

Varsity Lakes, Australia Serco Full time

**Work options**: Hybrid
**Customer Contact Officer** - Casual Opportunities (Full time hours)

**Location**:Varsity Lakes, QLD

**Pay Rate**: $27.64 per hour plus 25% loading for casual rate.
- Positions available in a purpose driven environment
- Fully paid training for 6 weeks, plus a period to consolidate your skills.
- Hybrid working available or fully remote after completion of training.

**About the Role**

We are seeking expressions of Interest for Customer Contact Officers to join our team to support our Federal Government client.
- Handling Inbound calls from customers regarding inquiries with an element of outbound calls and processing work.
- Providing accurate information about our client’s products, services, and policies to assist customers effectively.
- Assisting customers in a courteous and professional manner
- Collaborating with internal teams to escalate and resolve complex customer issues as needed.
- Maintaining accurate records of customer interactions

You will work as part of a dynamic team, receiving comprehensive training and support to help you grow and succeed in your role. We are committed to helping our team members reach their full potential.

**About You**

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries for our customers. To ensure your success you will have:

- Demonstrated experience providing high quality customer service in a fast-paced environment.
- The ability to competently navigate computer software platforms/ screens simultaneously.
- Listen and communicate effectively, with the ability to explain complex information to customers clearly.
- Maintain a calm, resilient composure.
- Demonstrate the highest standards of professional conduct and support for others and work collaboratively in a team environment.
- An interest in learning new information and embracing feedback on the job.
- Hold Australian Citizenship
- Be required to complete pre-employment checks including relevant security clearances, computer competency and cognitive assessments.

**Benefits**

At Serco, we value the unique skills and experiences people bring to our organisation. We provide a range of benefits to support our paramount commitment to staff well-being, including:

- Fully paid, comprehensive on-the-job training and consolidation period
- Work between the hours of Monday to Friday 8am to 8pm
- Working from home arrangements are available after training once you are confident and ready to take calls
- Rewards and recognition program, including recognition and achievement awards and retail offerings (discounted health insurance, grocery vouchers, lifestyle benefits to name a few)
- Ongoing development tailored to your personal and career goals, including opportunities within the broader Serco business
- A supportive and diverse team with inclusivity and care at the heart of everything we do
- Access to our 24/7 Wellbeing programs including Employee Assistance Program for you and your family.

**About Us**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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