Customer Contact Officer-australian Taxation Office

5 months ago


Varsity Lakes, Australia Serco Full time

**Work options**: Hybrid

Location: Varsity Lakes (Initial Training), Hybrid Working Conditions (1 day per fortnight in office)

Position: Casual Role - Debt work - Level 2 rate $26.82 + 25% loading for casual rate.

About Us:
Position Overview:
We are seeking dynamic individuals to join our team as Customer Contact Officers for a Federal Government client. In this role, you will handle both inbound and outbound calls to assist our clients with their inquiries and provide exceptional customer service. You will undergo thorough training at our Varsity Lakes site for the first 4 weeks, followed by hybrid working conditions working 1 day per fortnight from the office.

Key Responsibilities:

- Handle inbound calls from customers regarding inquiries and support issues.
- Make outbound calls to follow up on customer inquiries, resolve issues, and gather information
- Provide accurate information about our client’s products, services, and policies to assist customers effectively.
- Assist customers in a courteous and professional manner.
- Collaborate with internal teams to escalate and resolve complex customer issues as needed.
- Maintain accurate records of customer interactions

**Requirements**:

- Australian citizenship is a mandatory requirement for these roles.
- Be fully vaccinated against Covid 19
- Excellent communication skills, both verbal and written, with a strong customer service focus.
- Ability to handle both inbound and outbound calls effectively.
- Previous experience in a customer service role or call centre environment is advantageous.
- Positive attitude, empathy, and a willingness to go above and beyond to meet customer needs.

**Benefits**:

- Competitive salary packages with access to benefits
- Opportunities for career growth and advancement within the company.
- To be considered for this role we require team members to be fully vaccinated against COVID-19. You will also need to be an Australian Citizen, complete pre-employment and security checks and psychometric assessment._

**About Us**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Video



  • Varsity Lakes, Australia Serco Full time

    **Work options**: Hybrid - Casual positions available in a purpose driven environment - Fully paid training for 6 weeks, plus a period to consolidate your skills - Hybrid working available - 1 day in-office per fortnight after training - Great opportunity to support one of our Federal Government Clients Are you a customer service superstar with a passion...


  • Varsity Lakes, Australia Serco Full time

    **Work options**: Hybrid Full time training from site followed by requirement to attend office 1 day per fortnight minimum once training is completed. Location: Varsity Lakes (Initial Training), Hybrid Working Conditions (1 day per fortnight in office) About Us: Position Overview: We are seeking dynamic individuals to join our team as Customer Contact...

  • Office Cleaner

    5 months ago


    Varsity Lakes, Australia Serco Facilities Management Full time

    **The benefits of working with Serco** - Professional development driven by you - Variety of lifestyle discounts through FLARE the Serco Benefits program - Plus, easily accessible phycological support, leadership, financial and counselling services through our Employee Assistant Program (EAP) for you and your family - Continual skills training via our online...


  • Varsity Lakes, Queensland, Australia HOBAN Recruitment Full time

    We are seeking a dedicated and experienced Medical Receptionist to join our client’s team at a busy practice. In this role, you will be the first point of contact for patients, ensuring a welcoming and professional environment.About the RoleIn this role, you will be essential in providing exceptional customer service and ensuring the smooth operation of...

  • Office Coordinator

    5 months ago


    Varsity Lakes, Australia G8 Education Full time

    515517 - Varsity Lakes, QLD, 4227 - Operations - Permanent Part time Add to favourites Favourite View favourites G8 Education is one of Australia’s largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 42,000 children every day. Our core values of...


  • Varsity Lakes, Australia HOBAN Recruitment Full time

    We are seeking a dedicated Medical Receptionist to join our client's team at a busy practice in Varsity Lakes. In this role, you will be the first point of contact for patients, ensuring a welcoming and professional environment.Location: Gold Coast Varsity LakesHours: 8:30 AM - 5:00 PMDuration: Approx. 3 weeks with option for extension and permanency Pay...

  • Family Support Officer

    5 months ago


    Varsity Lakes, Australia G8 Education Full time

    511228 - Varsity Lakes, QLD, 4227 - Customer and Marketing - Permanent Full time Add to favourites Favourite View favourites G8 Education is one of Australia’s largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 45,000 children every day. Our...


  • Varsity Lakes, Queensland, Australia National 360 Full time

    About National 360We are a leading provider of allied health services, dedicated to delivering high-quality care to clients of all ages and abilities. Our team of experts works tirelessly to ensure that our clients receive the best possible support, and we are committed to making a positive impact in our communities.About the RoleWe are seeking a highly...


  • Varsity Lakes, Australia G8 Education Full time

    516870 - Varsity Lakes, QLD, 4227 - Finance - Permanent Full time - Closing at: Oct 30 2024 at 23:55 AEST Add to favourites Favourite View favourites G8 Education is one of Australia’s largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 42,000...


  • Varsity Lakes, Queensland, Australia HOBAN Recruitment Full time

    About the RoleWe are seeking a highly skilled and organized Medical Receptionist to join our client's team at a busy practice in Varsity Lakes. As the first point of contact for patients, you will be responsible for ensuring a welcoming and professional environment.Key ResponsibilitiesManage patient interactions, appointments, and medical records within the...


  • Varsity Lakes, Queensland, Australia Opal HealthCare Full time

    About the RoleWe are seeking a skilled and enthusiastic Hospitality Services Officer to join our team at Varsity Views Care Community.As a Hospitality Services Officer, you will be responsible for providing exceptional customer service to our residents, assisting with food preparation and servery of meals, and maintaining the cleanliness and organization of...


  • Varsity Lakes, Queensland, Australia Opal HealthCare Full time

    About the RoleWe are seeking a skilled and enthusiastic Hospitality Services Officer to join our team at Varsity Views Care Community.As a Hospitality Services Officer, you will be responsible for providing exceptional customer service to our residents, assisting with food preparation and servery of meals, and maintaining the cleanliness and organization of...


  • Varsity Lakes, Australia National 360 Full time

    **About National 360** National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support and Early Childhood services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. Continuing its exciting national expansion, the business aims to become the number one provider of allied...


  • North Lakes, Australia Foundation Recruitment Pty Ltd Full time

    Foundation Recruitment is a National Recruitment Agency offering Permanent and Temporary Staffing Solutions. Our team based in North Lakes is expanding and we are seeking a **About The Role**: Reporting directly to the Director & Office Manager, we are looking for a self-motivated self-starter with a track record of problem solving, achieving tasks within...

  • Office Manager

    5 months ago


    Varsity Lakes, Australia Baker Hughes Full time

    **Be part of a successful team!** **Are you interested in working in the energy industry of tomorrow?** **About the team** **Partner with the best** Our rapidly growing team in Australia is seeking an enthusiastic Office Manager at our Gold Coast facility. As an Office Manager, you will: - Providing administrative support to an innovative and growing...


  • Varsity Lakes, Australia TLH Recruitment Full time

    Permanent full-time opportunity with clear career trajectory! - Join a dedicated team in creating genuine change for Australia - Work from a contemporary office in Varsity Lakes, QLD, with your own office. - Permanent full-time opportunity - Monday to Friday - 8.30 to 5pm - Contemporary office location based in Varsity Lakes, QLD (With your own personal...


  • Lakes Entrance, Victoria, Australia ClearCompany Full time

    Chief Financial OfficerWe are seeking an experienced Chief Financial Officer to join our team at ClearCompany. As a key member of our executive leadership team, you will lead our Finance and IT teams, playing a crucial role in the strategic financial planning and management of our organisation.About the RoleKey Responsibilities include:Providing strategic...


  • Varsity Lakes, Queensland, Australia Opal HealthCare Full time

    About the RoleWe are seeking a skilled and enthusiastic Hospitality Services Officer to join our team at Varsity Views Care Community.This is a fantastic opportunity to work in a dynamic and supportive environment, providing exceptional customer service to our residents and contributing to the overall success of our Care Community.Key ResponsibilitiesAssist...


  • Varsity Lakes, Queensland, Australia Opal HealthCare Full time

    About the RoleWe are seeking a skilled and enthusiastic Hospitality Services Officer to join our team at Varsity Views Care Community.This is a fantastic opportunity to work in a dynamic and supportive environment, providing exceptional customer service to our residents and contributing to the overall success of our Care Community.Key ResponsibilitiesAssist...


  • North Lakes, Australia Help Enterprises Full time

    **About Us**: Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, living arrangements,...