Customer Contact Officer
3 weeks ago
**Work options**: Hybrid
- Casual positions available in a purpose driven environment
- Fully paid training for 6 weeks, plus a period to consolidate your skills
- Hybrid working available - 1 day in-office per fortnight after training
- Great opportunity to support one of our Federal Government Clients
Are you a customer service superstar with a passion for helping others? Are you looking for a challenging and rewarding career? Look no further than Serco
We are seeking Expressions of Interest for Customer Contact Officers to join our team on a casual basis from July to October for our Federal Government client.
**About the Role**
As a Customer Contact Officer, you’ll play a vital role in connecting customers both inbound and outbound with the support that they need. Working in a fast moving and ever-changing call centre environment, you will develop valuable skills in problem solving and customer service.
You will work as part of a dynamic team, receiving comprehensive training and support to help you grow and succeed in your role. We are committed to helping our team members reach their full potential.
**About You**
As a Customer Contact Officer with Serco, you will be servicing customer inbound and making outbound calls on behalf of our Federal Government client. Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries for our customers. To ensure your success you will have:
- Demonstrated experience providing high quality customer service in a fast-paced environment
- the ability to competently navigate computer software platforms/ screens simultaneously
- Listen and communicate effectively, with the ability to explain complex information to customers clearly
- Maintain a calm, resilient composure
- Demonstrate the highest standards of professional conduct and support for others and work collaboratively in a team environment
- An interest in learning new information and embracing feedback on the job.
- Be fully vaccinated against COVID-19 (Minimum of Two vaccinations) to ensure the safety and well-being of our people
- Hold Australian Citizenship and able to provide evidence in the form of Australian Birth certificate, Australian Passport, Australian Citizenship Certificate
- Be required to complete pre-employment checks including relevant security clearances, computer competency and cognitive assessments.
**Benefits**
At Serco, we value the unique skills and experiences people bring to our organisation. We provide a range of benefits to support our paramount commitment to staff well-being, including:
- Fully paid, comprehensive on-the-job training and consolidation period
- Work between the hours of Monday to Friday 8am to 8pm
- Hybrid working arrangements are available after training once you are confident and ready to take calls
- Rewards and recognition program, including recognition and achievement awards and retail offerings (discounted health insurance, grocery vouchers, lifestyle benefits to name a few)
- Ongoing development tailored to your personal and career goals, including opportunities within the broader Serco business
- A supportive and diverse team with inclusivity and care at the heart of everything we do
- Access to our 24/7 Wellbeing programs including Employee Assistance Program for you and your family.
**About Us**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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