Customer Support

1 week ago

Eight Mile Plains, Australia Weir Group Full time

Customer Support Team Leader

Weir Minerals

Eight Mile Plains

Onsite

Purpose of Role: As the Customer Support Team leader for Weir Minerals Aftermarket spares, you will oversee a team of Customer Support officers.

You and your team will work together to achieve a high level of customer satisfaction and business growth.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Maintenance of customer master data and ownership of a select group of key customers and their requirements
- Carry out data entry including orders and quotes and overseeing credits and returns
- Suggest and implement methods to improve efficiency and service to both internal and external customers.
- Create and maintain an high quality environment that motivates your team in their performance outputs
- Complete weekly reporting on order blocks and outstanding orders
- Lead and mentor the team to achieve set KPIs across all areas required, ensuring accountability within each individual’s role

Job Knowledge/Education and Qualifications:

- Proven experience in a customer service leadership role
- Effective communication and customer service skills
- A high level of detail, time management and organisation
- Proficient in SAP or similar system, Microsoft office and CRM platforms
- Ability to understand individuals and adapt your mentoring styles to suit each individual

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our

Career Page

and

LinkedIn Life Page

- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

minerals

LI-KC

  • Customer Support

    1 week ago

    Eight Mile Plains, Queensland, Australia Weir Group Full time

    Customer Support Team LeaderWeir MineralsEight Mile PlainsOnsitePurpose of Role: As the Customer Support Team leader for Weir Minerals Aftermarket spares, you will oversee a team of Customer Support officers.You and your team will work together to achieve a high level of customer satisfaction and business growth.Why choose Weir:Be part of a global...

  • Customer Support Representative

    3 weeks ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Permanent, Full Time & 7-month Fixed Term opportunity** **Eight Mile Plains, Brisbane Location** **Hybrid Work Status** We are currently seeking experienced Customer Support Representatives to join our team in our Australia Head Office at Eight Mile Plains, Brisbane. We have one permanent opportunity and one 7-month fixed term opportunity....

  • Customer Support Representative

    3 weeks ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Permanent, Full Time & 7-month Fixed Term opportunity** **Eight Mile Plains, Brisbane Location** **Hybrid Work Status** We are currently seeking experienced Customer Support Representatives to join our team in our Australia Head Office at Eight Mile Plains, Brisbane. We have one permanent opportunity and one 7-month fixed term opportunity....

  • Customer Support Representative

    1 week ago

    Eight Mile Plains, Queensland, Australia Cook Group Full time

    Overview:Full Time, 6-month Fixed Term opportunityValues focused culture that encourages accountability, autonomy and collaborationHybrid Work StatusLocation - Eight Mile PlainsAre you passionate about improving patient health outcomes? Would you like to join an organisation where you can work with cross-functional teams, take ownership, and be inspired to...

  • Customer Support Representative

    4 weeks ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...

  • Customer Support Representative

    4 weeks ago

    Eight Mile Plains, Australia simPRO Software Full time

    Due to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and...

  • Customer Support Representative

    3 weeks ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...

  • Customer Support Representative

    2 days ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our...

  • Customer Support Representative

    1 week ago

    Eight Mile Plains, Queensland, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through to...

  • Customer Support Representative

    1 week ago

    Eight Mile Plains, Queensland, Australia Simpro Software Full time

    Due to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and...

  • Customer Support Representative

    1 week ago

    Eight Mile Plains, Queensland, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.In this role you will join our solutions-focussed Customer Support Team who provide support for our suite...

  • Customer Support Representative

    3 weeks ago

    Eight Mile Plains, Australia simPRO Group Ltd Full time

    First Things First - What We Can Offer You - Delicious, free, chef-prepared lunch daily on site (yes!!) - Fully equipped, free on site gym - Hybrid working arrangements - Groundbreaking parental leave program - Second-to-none product training provided - Fun team camaraderie and events - Casual dress - Opportunities for growth and development The Job Due to...

  • Customer Support Representative

    1 week ago

    Eight Mile Plains, Queensland, Australia simPRO Group Ltd Full time

    First Things First - What We Can Offer You Delicious, free, chefprepared lunch daily on site (yes) Fully equipped, free on site gym Hybrid working arrangements Groundbreaking parental leave program Secondtonone product training provided Fun team camaraderie and events Casual dress Opportunities for growth and developmentThe JobDue to an internal promotion,...

  • Customer Support Team Leader

    4 weeks ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Location - **Brisbane, Eight Mile Plains **Permanent Full Time** **Hybrid **work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with...

  • Customer Support Team Leader

    1 week ago

    Eight Mile Plains, Queensland, Australia Cook Group Full time

    Overview:Location - Brisbane, Eight Mile PlainsPermanent Full TimeHybrid work roster availableWe are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with the Customer...

  • Customer Support Team Leader

    4 weeks ago

    Eight Mile Plains, Australia Cook Medical Full time

    Overview Location - Brisbane, Eight Mile Plains Permanent Full Time Hybrid work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with...

  • Customer Support Team Leader

    1 week ago

    Eight Mile Plains, Queensland, Australia Cook Medical Full time

    Overview Location - Brisbane, Eight Mile Plains Permanent Full Time Hybrid work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with...

  • Ict Customer Support Officer

    2 weeks ago

    Eight Mile Plains, Australia Bi-Rite Home Appliances Full time

    Do you possess IT support experience? Does problem-solving and landing on solutions make you happy? We're looking to expand our team! Due to continued growth in our business, we are seeking an experienced IT Customer Support Officer to join our team at our brand new support office! This is an important hands on role in our business and offers a great...

  • Customer Support Product Specialist

    1 week ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Permanent position with excellent benefits** **Work from home 1-3 days per week** **Inclusive and diverse culture** **We are looking for an enthusiastic individual with a strong work ethic to join our friendly, well respected and long-established company.** **You will be joining a dynamic team where you can establish long-lasting working...

  • Customer Support Representative

    4 days ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: Full Time, 6-month Fixed Term opportunity Values focused culture that encourages accountability, autonomy and collaboration Hybrid Work Status Location - Eight Mile Plains Are you passionate about improving patient health outcomes? Would you like to join an organisation where you can work with cross-functional teams, take ownership, and be...