Customer Support Representative

1 week ago


Eight Mile Plains, Queensland, Australia Simpro Software Full time
An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.


In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through to resolution.

A positive disposition and demonstrated resilience are a must, as we work in an ever changing, fast-paced environment.

This is a
Brisbane-based role. To be considered, you must be eligible to work legally in Australia on a full-time basis.

First Things First, What We Can Offer You?

  • Delicious daily, free, chef prepared lunch on site (yes)
  • Fully equipped, free gym on site
  • Secondtonone onboarding and product training
  • Hybrid work arrangements after qualifying period
  • Groundbreaking parental leave entitlements
  • Fun team camaraderie and events
  • Casual dress
  • Opportunities for growth and development

Who Are We?

  • Simpro is a global leading SoftwareasaService (SaaS) field service management solution for service, maintenance and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom, the United States, Singapore and The Netherlands. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and indepth business reporting._

What You'll Do

  • Take ownership of problems and be dedicated to providing solutions for our clients
  • Provide input into the ongoing maintenance of our online support system and into the enhancement of our client support procedures
  • Use our Salesforce systems for logging calls, tickets, chats and to manage escalations
  • Report on client support issues and opportunities and assist in enhancing our training programs
  • Contribute, question and share knowledge with internal teams for product improvement.

What You'll Bring

  • Demonstrated problem solving skills
  • A high level of interpersonal abilities (we would like to hear more about these)
  • An ability to work collaboratively, with a positive attitude
  • Very strong attention to detail
  • Willingness to get in and get the job done
  • Prior experience with the suite of Simpro products would be beneficial, but not essential.

Core Values Required of all Simpro Employees
We are seeking someone with the right determination, attitude and Simpro compatibility.

Our culture and core values are very important to us:

-
We Are One Team:

-
We Own It:

-
We Innovate:

-
We Understand:

-
We Care:

-
We Have Fun
iCto5fcRcq

  • Eight Mile Plains, Queensland, Australia Cook Group Full time

    Overview:Full Time, 6-month Fixed Term opportunityValues focused culture that encourages accountability, autonomy and collaborationHybrid Work StatusLocation - Eight Mile PlainsAre you passionate about improving patient health outcomes? Would you like to join an organisation where you can work with cross-functional teams, take ownership, and be inspired to...


  • Eight Mile Plains, Queensland, Australia Simpro Software Full time

    Due to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and...


  • Eight Mile Plains, Queensland, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.In this role you will join our solutions-focussed Customer Support Team who provide support for our suite...


  • Eight Mile Plains, Queensland, Australia simPRO Group Ltd Full time

    First Things First - What We Can Offer You Delicious, free, chefprepared lunch daily on site (yes) Fully equipped, free on site gym Hybrid working arrangements Groundbreaking parental leave program Secondtonone product training provided Fun team camaraderie and events Casual dress Opportunities for growth and developmentThe JobDue to an internal promotion,...

  • Customer Support

    1 week ago


    Eight Mile Plains, Queensland, Australia Weir Group Full time

    Customer Support Team LeaderWeir MineralsEight Mile PlainsOnsitePurpose of Role: As the Customer Support Team leader for Weir Minerals Aftermarket spares, you will oversee a team of Customer Support officers.You and your team will work together to achieve a high level of customer satisfaction and business growth.Why choose Weir:Be part of a global...


  • Eight Mile Plains, Queensland, Australia Simpro Software Full time

    We are currently seeking an _entry level_ Sales Development Representative to join our team, with the main responsibility being to speak with potential new businesses regarding Simpro products and services - ultimately supporting the overall success and growth of the business.As a self-motivated, articulate and well-presented sales professional, you thrive...


  • Eight Mile Plains, Queensland, Australia simPRO Group Ltd Full time

    First Things First - What We Can Offer You Flexible 4day work week, paid for 5 days (yes) Delicious, free, chefprepared lunch daily on site (yes) Fully equipped, free on site gym Hybrid working arrangements Groundbreaking parental leave program Secondtonone product training provided Fun team camaraderie and events Casual dress Opportunities for growth and...


  • Eight Mile Plains, Queensland, Australia Cook Group Full time

    Overview:Location - Brisbane, Eight Mile PlainsPermanent Full TimeHybrid work roster availableWe are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with the Customer...


  • Eight Mile Plains, Queensland, Australia Cook Medical Full time

    Overview Location - Brisbane, Eight Mile Plains Permanent Full Time Hybrid work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with...


  • Eight Mile Plains, Queensland, Australia Simpro Software Full time

    We are currently looking for a Business Development Representative responsible for identifying and connecting with prospective customers from our Eight Mile Plains office in Brisbane.You will discuss the impact Simpro is able to bring to customers, with the aim of booking product demonstrations between the prospect and the Account Executives and/or Business...


  • Bohle Plains, Queensland, Australia Fuse Recruitment Full time

    Who will you be working with? Well established in the industry, our client has provided premium manufacturing solutions to the market for over 50 years. Our client is part of a national organisation and specifically focuses on supplying metal flooring and safety barrier solutions to a wide audience.Fuse Recruitment is currently partnering with the team in...


  • Eight Mile Plains, Queensland, Australia Jobs for Humanity Full time

    Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.Company Name: FIS GlobalJob Description Position Type**:Full timeType Of Hire:Experienced (relevant combo of work and education)Education Desired:No DegreeTravel Percentage:0% Are you...


  • Eight Mile Plains, Queensland, Australia Arcare Aged Care Full time

    Personal Support Workers| Arcare Eight Mile Plains Multiple Casual positions available Immediate start Have the flexibility to work shifts that suit your commitments and lifestyle Make a difference to the lives of others Join a provider that values relationshipsSeeking compassionate people to join our team. Form relationships that matter and build on this...


  • Eight Mile Plains, Queensland, Australia FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : No Degree Travel Percentage : 0% Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world. ...

  • Sales Administrator

    1 week ago


    Eight Mile Plains, Queensland, Australia Cook Group Full time

    Overview:Location - Brisbane, Eight Mile PlainsPermanent Full TimeHybrid work roster availableThe Opportunity:We are looking for a highly organised, reliable and self-motivated individual to join our sales operations team. Reporting to the Team Lead, Customer Support within sales operations, this role is responsible for providing support to our sales...


  • Eight Mile Plains, Queensland, Australia FIS Australia Full time

    JOB DESCRIPTIONPosition Type: Full timeType Of Hire: Experienced (relevant combo of work and education)Education Desired: No DegreeTravel Percentage: 0%Are you ready to unleash your full potential? We're on the lookout for individuals who are enthusiastic about payments to steer Worldpay towards becoming the leading and most adored payments company...


  • Eight Mile Plains, Queensland, Australia Multicap Full time

    Do you have a passion for helping individuals with disabilities find the support they need to lead fulfilling lives? Imagine being the bridge that connects them to versatile, person-centred support services. If this sounds like the role for you, consider joining Multicap as a Customer Relationship Officer. About the Role In this vital role, you will play a...


  • Eight Mile Plains, Queensland, Australia Charissa Foster Full time

    Applications are now open for a new Customer Claims Officer to join our wonderful team based at Eight Mile Plains. If you're the sort of person who notices the smallest detail, who likes their desk stationery lined up just right, or who thrives ticking tasks off their 'to do list', this is the role for you. This is a permanent full-time role, reporting to...


  • Eight Mile Plains, Queensland, Australia Toshiba (Australia) Pty Ltd Full time

    Our companyCommitted to people. Committed to the future.Toshiba is the world's most trusted provider of industry-specific solutions, all of which reflect Toshiba's commitment to the future of the planet. We foster long-term client relationship based on trust, responsiveness and a commitment to proactively deliver the best results.Of course our success...


  • Eight Mile Plains, Queensland, Australia simPRO Group Ltd Full time

    First Things First - What We Can Offer You Flexible 4day work week, paid for 5 days (yes) Delicious, free, chefprepared lunch daily on site (yes) Fully equipped, free on site gym Hybrid working arrangements Groundbreaking parental leave program Secondtonone product training provided Fun team camaraderie and events Casual dress Opportunities for growth and...