Customer Support Representative

3 weeks ago

Eight Mile Plains, Australia simPRO Group Ltd Full time

First Things First - What We Can Offer You
- Delicious, free, chef-prepared lunch daily on site (yes)
- Fully equipped, free on site gym
- Hybrid working arrangements
- Groundbreaking parental leave program
- Second-to-none product training provided
- Fun team camaraderie and events
- Casual dress
- Opportunities for growth and development

The Job
Due to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.

In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through to resolution.

A positive disposition and demonstrated resilience are a must, as we work in an ever changing, fast-paced environment.

This is a Brisbane-based, hybrid role. To be considered, you must be eligible to work legally in Australia on a full-time basis.
What You’ll Do
- Take ownership of problems and be dedicated to providing solutions for our clients
- Provide input into the ongoing maintenance of our on-line support system and into the enhancement of our client support procedures
- Use our Salesforce systems for logging calls, tickets, chats and to manage escalations
- Report on client support issues and opportunities and assist in enhancing our training programs
- Contribute, question and share knowledge with internal teams for product improvement.

What You’ll Bring
- Demonstrated problem solving skills
- A high level of interpersonal abilities (we would like to hear more about these)
- An ability to work collaboratively, with a positive attitude
- Very strong attention to detail
- Willingness to get in and get the job done
- Prior experience with the suite of simPRO products would be beneficial, but not essential.

Core values required of all simPRO employees:
While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and simPRO compatibility. Our culture and core values are very important to us:
We Are One Team
We Own It
We Innovate
We Care
We Have Fun

to learn more about us and our values.

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