Customer Support Product Specialist

5 months ago

Eight Mile Plains, Australia Cook Group Full time

Overview:
**Permanent position with excellent benefits**

**Work from home 1-3 days per week**

**Inclusive and diverse culture**

**We are looking for an enthusiastic individual with a strong work ethic to join our friendly, well respected and long-established company.**

**You will be joining a dynamic team where you can establish long-lasting working relationships with your immediate peers and the wider company.**

The Customer Support Product Specialist for Cook Capital Equipment works closely with customer support, service, and the divisions to coordinate the delivery of routine maintenance and remedial service within the APAC market. This role responds to customer questions with regards to service offerings, service scheduling, and service pricing and secures purchase orders from customers. In addition, this role is responsible for coordinating some regional projects as required.

**At Cook Medical, we understand that unique perspectives, ideas and contributions only strengthen our workforce and encourage innovation through solving problems together.**

**Responsibilities**:

- Subject matter expert on capital equipment portfolio and service requirements.
- Respond to questions from sales team and customers regarding service packages, pricing, quoting and service recommendations from manufacturer.
- Expedite service quotes and PO acquisition for repairs identified during preventative maintenance.
- Assist Field Based Technicians with service scheduling efficiency by identifying additional service calls within close geographical locations.
- Work closely with Divisions Pricing Team and Area Business Managers to monitor pricing, discounts, rentals, bundles, and other offers to ensure accuracy of system data and alignment between teams.
- Responsible for metrics and reporting on service efficiency/profitability.

Qualifications:
**To succeed in this role, you must have the following**:

- Ability to speak Japanese fluently.
- Demonstrated work experience in medical device service-related field desirable.
- Customer Service experience essential.
- Intermediate Microsoft Office proficiency (Excel, Word, PowerPoint) essential.
- Detail oriented with strong organizational skills and ability to meet time sensitive requirements.
- Product and order system knowledge desirable.
- Ability to multi-task and handle competing priorities while under pressure.

**What’s in it for you?**
- Stability of a long-established company
- Values recognition and service awards
- Monthly bonus based on global sales performance
- Top Hospital Private Health Cover for immediate family
- Work from home 1-3 days per week
- Subsidised cafeteria
- Flexible start/finish times
- Ongoing training and development
- Access to educational assistance

**This role is to commence as soon as possible, and shortlisting will commence immediately.**

**About us**:
Since 1963, Cook Medical have been inventing, manufacturing, and delivering a unique portfolio of medical devices to healthcare systems around the world. We work closely with physicians to develop technologies that improve patients’ lives. Because we remain family owned, we have the freedom to focus on what we care about: patients, our employees, and our communities.

At Cook Medical, we use our high ethical standards and core values to guide our decisions and actions. We approach innovation by first listening to understand and then creating a solution.

**Supporting a Diverse Workforce**:
We are proud of our diverse workforce and value individual contribution. We appreciate that every employee can add value to our organisation in their own unique way and want to ensure that our company culture stays balanced and strong.

**Community Commitment**:
Our community program seeks to have a positive, transforming impact on our people, the environment and our local community. The program has four pillars:

- Community Engagement: We support our local community through philanthropy, education and partnerships. Our employees have been at the forefront of these initiatives, and we’re proud of their contribution to making our community stronger.
- Environment and Sustainability: We are committed to being good stewards of the environment by aiming to ensure that our practices and processes are sustainable and responsible.
- Employee Engagement: We invest in our internal community through developing our employees, supporting their wellbeing and promoting an inclusive and diverse culture.
- Reconciliation: We’re exploring a pathway towards making a meaningful commitment to Reconciliation by strengthening our understanding and appreciation of Aboriginal and Torres Strait Islander peoples’ cultures, history and diversity.

**Learn more about us**:

  • Customer Experience Support Specialist

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Logicalis Australia Full time

    Job Title: Customer Experience Support SpecialistThe Customer Experience Support Specialist will provide technical support for all customer-facing technology issues and requests. The role will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues.Key Responsibilities:Provide...

  • Customer Service Specialist

    5 months ago

    Eight Mile Plains, Australia STA Consulting Engineers Full time

    **About STA Consulting Engineers** Established for over thirty years, STA Consulting Engineering have been leaders in the residential building and construction industry. We are looking at continuing this growth and success through a range of new initiatives and are looking for a Customer Service Specialist to join our growing team to help achieve our...

  • Customer Support Representative

    6 months ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...

  • Customer Support Representative

    5 months ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...

  • Customer Support Representative

    5 months ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our...

  • Customer Support Representative

    3 months ago

    Eight Mile Plains, Australia Simpro Full time

    First Things First - What We Can Offer You - Ground-breaking parental leave program - Up to 4 weeks' annual "Work from Anywhere" benefit - Second-to-none product training - Opportunities for growth, development and career progression - Fun team camaraderie and events - Paid volunteer leave days - Public holiday exchange - And a range of other fantastic...

  • Administrative Support Specialist

    3 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About the Role: We are seeking a dedicated Administrative Support Specialist to join our team and provide essential administrative support across various functions at our site. Main Responsibilities: Provide comprehensive administrative support to ensure smooth business operations. Adhere to policies, procedures, standards, and guidelines in all...

  • Administrative Support Specialist

    2 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Job Description:We are seeking a highly motivated and organized Administrative Support Specialist to join our team at RACQ. As an integral part of our operations, you will provide comprehensive administrative support to ensure smooth business operations.Key Responsibilities:Provide administrative support to ensure efficient business operationsAdhere to...

  • Ict Customer Support Officer

    5 months ago

    Eight Mile Plains, Australia Bi-Rite Home Appliances Full time

    Do you possess IT support experience? Does problem-solving and landing on solutions make you happy? We're looking to expand our team! Due to continued growth in our business, we are seeking an experienced IT Customer Support Officer to join our team at our brand new support office! This is an important hands on role in our business and offers a great...

  • Technical Support Specialist

    6 hours ago

    Eight Mile Plains, Queensland, Australia Logicalis Australia Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at our South Brisbane office. This is an excellent opportunity to work in a dynamic environment and contribute to delivering exceptional customer experiences.As a Technical Support Specialist, you will provide Level 2 Desktop/Deskside Support services for all end-user...

  • Customer Experience Solutions Specialist

    3 days ago

    Eight Mile Plains, Queensland, Australia Logicalis Australia Pty Ltd Full time

    We're offering a competitive salary of $95,000 - $115,000 per year for this exciting role.As a Customer Experience Solutions Specialist at Logicalis Australia Pty Ltd, you'll play a pivotal role in providing exceptional support to our customers. Your primary responsibility will be to ensure seamless technology experiences for end-users, tackling escalated...

  • Agricultural Customer Support Specialist

    3 days ago

    Eight Mile Plains, Queensland, Australia Nutrien Full time

    Company OverviewNutrien Ag Solutions is a leading agribusiness in Australia, committed to making a positive impact on the lives of our customers and suppliers.

  • Customer Service Specialist

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Nutrien Full time

    About the OpportunityNutrien Ag Solutions is seeking an experienced Customer Service Officer to join its stable and high-performing Customer Service team in Eight Mile Plains, QLD.The successful candidate will provide support to Nutrien Ag Solutions' broad network of Independent Customers, ensuring prompt and accurate processing of customer orders, handling...

  • Technical Support Specialist

    3 weeks ago

    Eight Mile Plains, Queensland, Australia Logicalis Australia Pty Ltd Full time

    Key ResponsibilitiesProvide Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems, resolving incidents and requests within the Service Level Agreement.Own desktop connectivity support, including docking solutions, Audio Visual, patching and wireless configuration.Elevate to 3rd party support / vendors where appropriate...

  • Senior Training and Development Specialist, Product Management

    1 week ago

    Eight Mile Plains, Queensland, Australia Cook Medical Full time

    OverviewCook Medical is seeking a Senior Training and Development Specialist to join our Product Management team. This role will be responsible for developing and delivering educational content to product management employees, ensuring alignment with the company's mission, vision, and priorities.ResponsibilitiesDevelop and deliver training programs for...

  • Product Owner

    6 months ago

    Eight Mile Plains, Australia EventsAir Full time

    **A bit about us** EventsAir is a leading provider of award-winning event management software to organisers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe. As a technology leader with a long 30-year heritage in the...

  • Electronics Support Specialist

    3 days ago

    Eight Mile Plains, Queensland, Australia Tabcorp Full time

    Tabcorp, a leading Australian gambling entertainment company, is seeking an enthusiastic and self-motivated Electronics Support Specialist to join its Technical Services Team on a 6-month contract in Brisbane. This role offers a unique opportunity to combine technical skills with problem-solving abilities and make a difference in the gaming industry.

  • Customer Support Team Leader

    6 months ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Location - **Brisbane, Eight Mile Plains **Permanent Full Time** **Hybrid **work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with...

  • Administrative Support Specialist

    5 days ago

    Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    At Stowe Australia, we are seeking a highly skilled Administrative Support Specialist to join our team in Eight Mile Plains. As the largest privately owned electrical contractor in the nation, with over 114 years of service, we offer a unique opportunity for an individual to excel in their career.This full-time role is perfect for someone who enjoys working...

  • Product Manager

    6 months ago

    Eight Mile Plains, Australia Simpro Software Full time

    We are looking to appoint a talented and experienced Product Manager to join our Global Technology HQ based in Brisbane. Reporting directly to the VP of Product Management, ideally you will come from a similar position within a software house and are looking to carve out your next long-term career move with growth opportunities. This is a**...