Customer Support Representative

1 week ago

Eight Mile Plains, Queensland, Australia Cook Group Full time

Overview:
Full Time, 6-month Fixed Term opportunity

Values focused culture that encourages accountability, autonomy and collaboration

Hybrid Work Status

Location - Eight Mile Plains

Are you passionate about improving patient health outcomes? Would you like to join an organisation where you can work with cross-functional teams, take ownership, and be inspired to make a difference?


Reporting to the Customer Support Team Leader, this role is responsible for providing the highest level of Customer Support to both internal and external customers by imputing customer orders and providing timely and accurate responses to customers.


Responsibilities:

  • Provide customer support to customers, field representatives, sales managers and internal departments at Cook Australia
  • Ensure customer support is carried out in an efficient, professional and timely manner
  • Process shipments for international customers
  • Manage orders / requests as necessary and communicate with various stakeholders
  • Answer customer queries
  • Process and maintain standing monthly orders
  • Initiate the process of return goods
  • Identify and suggest improvements for Customer Support

Qualifications:

  • Previous Customer Support experience essential
  • Excellent telephone manner and interpersonal skills
  • Excellent data entry skills
  • Intermediate Microsoft Office proficiency (Excel, Word) essential
  • Demonstrated ability to meet deadlines, balancing multiple priorities, and ensuring quality standards
  • Highly organised with a focus on attention to detail, accuracy and ability to multitask
  • Ability to work under pressure and on own initiative with a positive attitude to problemsolving
  • Proactively works to build and maintain internal and external relationships and networks to share knowledge and achieves goals
  • Ability to work effectively in a team environment
**_ Please note only applicants that have full working rights within Australia are eligible to apply. _

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