Ict Customer Support Officer
7 months ago
Do you possess IT support experience?
Does problem-solving and landing on solutions make you happy?
We're looking to expand our team
Due to continued growth in our business, we are seeking an experienced IT Customer Support Officer to join our team at our brand new support office This is an important hands on role in our business and offers a great opportunity for a dedicated individual to make a difference daily.
**Key Responsibilities**
- Troubleshoot software and hardware problems and provide resolutions
- Provide IT systems and hardware support to retailers and office staff
- Log support case tickets ensuring appropriate priority is assigned
- Follow up support requests and provide consistent updates to retailers and staff
- Assist in the initial setup of devices including laptops, mobile phones, tablets, and other IT assets
- Install and update the appropriate software for office staff
- Provide Microsoft 365 support inclusive of user account creation
- Conduct system training sessions with retailers and office staff
**Desired**
- Relevant educational qualification in IT or computer science is required
- It is essential to possess at least 12 months work experience in a similar role, with a thorough understanding of IT systems and hardware
- Experience working with Microsoft Office 365 is essential
- Experience working in a similar role within the retail sector would be highly regarded
- Excellent customer service and communication skills
- Advanced Microsoft Excel skills
- Must be a problem solver who is able to interpret information presented in a variety of ways and provide solutions
- Patience is important as you will be providing support to stakeholders with differing levels of IT understanding and experience
- The ability to work independently using initiative and also as part of a team with guidance and direction
**Benefits & Perks**
- Generous staff discounts
- Continual support and training
- Flexible and very positive work environment
- Situated in a convenient location in a brand new custom-designed support office
- Close to public transport
- Ample on-site vehicle parking
**Salary**: $70,000.00 - $80,000.00 per year
Application Question(s):
- Do you have customer service experience?
- Which of the following Microsoft Office products are you experienced with?
- Which of the following statements best describes your right to work in Australia?
- How many years of experience do you have as an ICT Customer Support Officer?
- Which of the following Microsoft 365 certifications have you completed?
Work Location: In person
-
Ict Support Coordinator
7 months ago
Eight Mile Plains, Australia Carers QLD Full time**Job Title**: - ICT Support Coordinator **Location**: - Eight Mile Plains **Position Description**: **Carers Queensland** is the place where you can play an incredibly rewarding role in supporting people with disabilities, their families and the local community—in an environment that welcomes people from all walks of life. **Work in a role that...
-
Ict Manager
7 months ago
Eight Mile Plains, Australia Geekseat Singapore Full timeGeekseat Australia is a software development house providing software development services on a project or ad hoc basis to clients based primarily in Australia. The ICT Manager would be responsible for managing delivery of our services to our clients. - have 15 years of relevant ICT management experience. - have managed teams at an enterprise level. - are...
-
Ict Manager
7 months ago
Eight Mile Plains, Australia Geekseat Singapore Full timeGeekseat Australia is a software development house providing software development services on a project or ad hoc basis to clients based primarily in Australia. The ICT Manager would be responsible for managing delivery of our services to our clients. - have 15 years of relevant ICT management experience. - have managed teams at an enterprise level. - are...
-
Ict Portfolio Lead
4 days ago
Eight Mile Plains, Australia RACQ Full time**ICT Portfolio Lead** **(** **Job Number**: **220001LU** **)** **Description** Enjoy providing strategic advice to the Technology portfolio delivery teams to establish priorities, and estimate resources and timelines? As our new ICT Portfolio Lead, you will be responsible for the effectiveness of RACQ Technology Project Portfolio investment through the...
-
Customer Service Officer
2 months ago
Eight Mile Plains, Australia Carers QLD Full time**Job Title**: - Customer Service Officer - Brisbane South **Location**: - Eight Mile Plains **Position Description**: **Are you after Professional Rejuvenation this year?** We have the opportunity you have been waiting for! A profession where you can assist people with disability and their families to access information on the NDIS and other community...
-
Customer Support Representative
7 months ago
Eight Mile Plains, Australia Simpro Software Full timeAn exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our...
-
Customer Service Officer
9 months ago
Eight Mile Plains, Australia Perigon Group Full timeInitial temporary contract with potential for a permanent position - Rewarding work for a great healthcare organisation - Multiple positions available **Make a Difference in Healthcare: Customer Service Officer** Do you thrive on building positive relationships and providing exceptional service? Are you passionate about healthcare and want to make a real...
-
Customer Support Representative
2 weeks ago
Eight Mile Plains, Australia Simpro Software Full timeDue to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and...
-
Customer Support Representative
6 days ago
Eight Mile Plains, Australia Simpro Software Full timeDue to another internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products,...
-
Customer Support Representative
4 days ago
Eight Mile Plains, Australia simPRO Software Full timeDue to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and...
-
Customer Support Representative
2 days ago
Eight Mile Plains, Australia Simpro Software Full timeAn exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...
-
Customer Service Officer
3 months ago
Eight Mile Plains, Australia Nutrien Ag Solutions Full timeJob req id: 19864- Date: 16 Oct 2024- Location: Eight Mile Plains, QLD, AU, 4113- **Customer centric position**: - **Australia’s leading Agribusiness**: - **Based in Eight Mile Plains, QLD** Every day Nutrien Ag Solutions make an impact and help build a more sustainable and profitable farming industry. We’re a local employer, with a local heartbeat,...
-
Customer Support Representative
4 months ago
Eight Mile Plains, Australia Simpro Full timeFirst Things First - What We Can Offer You - Ground-breaking parental leave program - Up to 4 weeks' annual "Work from Anywhere" benefit - Second-to-none product training - Opportunities for growth, development and career progression - Fun team camaraderie and events - Paid volunteer leave days - Public holiday exchange - And a range of other fantastic...
-
Customer Support Team Leader
8 months ago
Eight Mile Plains, Australia Cook Group Full timeOverview: **Location - **Brisbane, Eight Mile Plains **Permanent Full Time** **Hybrid **work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with...
-
Customer Solutions Officer
8 months ago
Eight Mile Plains, Australia OnTalent Full timeCustomer Service, Call Centre - Manage, prioritise tasks - Customer escalation, problem solving **About the business**: Successful, iconic Australian-owned company is seeking an experienced Customer Solutions Officer for their retail and convenience business. The companies offering transitions across convenience, QSR, and Fuel. **About the role**: ...
-
Customer Support
7 months ago
Eight Mile Plains, Australia Weir Group Full timeCustomer Support Team Leader Weir Minerals Eight Mile Plains Onsite Purpose of Role: As the Customer Support Team leader for Weir Minerals Aftermarket spares, you will oversee a team of Customer Support officers. You and your team will work together to achieve a high level of customer satisfaction and business growth. Why choose Weir: Be part of a...
-
Customer Service Officer
1 month ago
Eight Mile Plains, Australia Symbio Laboratories Full time**THE ROLE** Are you passionate about building strong relationships and solving problems? Symbio Laboratories is seeking enthusiastic individuals to join our Customer Service team at our Brisbane Head Office as a **Customer Service Officer.** In this role, you’ll be the first point of contact for our valued clients, assisting with inquiries and fostering...
-
Customer Support Product Specialist
7 months ago
Eight Mile Plains, Australia Cook Group Full timeOverview: **Permanent position with excellent benefits** **Work from home 1-3 days per week** **Inclusive and diverse culture** **We are looking for an enthusiastic individual with a strong work ethic to join our friendly, well respected and long-established company.** **You will be joining a dynamic team where you can establish long-lasting working...
-
Customer Support Representative
7 months ago
Eight Mile Plains, Australia Cook Group Full timeOverview: Full Time, 6-month Fixed Term opportunity Values focused culture that encourages accountability, autonomy and collaboration Hybrid Work Status Location - Eight Mile Plains Are you passionate about improving patient health outcomes? Would you like to join an organisation where you can work with cross-functional teams, take ownership, and be...
-
Part Time Customer Support Representative
7 months ago
Eight Mile Plains, Australia Cook Group Full timeOverview: **Part Time (3 Days, 24 Hours per week)** **24 Month Fixed Term Opportunity** **Location - **Eight Mile Plains Reporting to the Customer Support Team Leader, this role is responsible for providing professional, friendly and efficient service to our Customers and Sales teams throughout Australia ensuring that an excellent standard of service and...