Customer Support Representative

3 months ago


Eight Mile Plains, Australia Cook Group Full time

Overview:
Full Time, 6-month Fixed Term opportunity

Values focused culture that encourages accountability, autonomy and collaboration

Hybrid Work Status

Location - Eight Mile Plains

Are you passionate about improving patient health outcomes? Would you like to join an organisation where you can work with cross-functional teams, take ownership, and be inspired to make a difference?

Reporting to the Customer Support Team Leader, this role is responsible for providing the highest level of Customer Support to both internal and external customers by imputing customer orders and providing timely and accurate responses to customers.

**Responsibilities**:

- Provide customer support to customers, field representatives, sales managers and internal departments at Cook Australia
- Ensure customer support is carried out in an efficient, professional and timely manner
- Process shipments for international customers
- Manage orders / requests as necessary and communicate with various stakeholders
- Answer customer queries
- Process and maintain standing monthly orders
- Initiate the process of return goods
- Identify and suggest improvements for Customer Support

Qualifications:

- Previous Customer Support experience essential
- Excellent telephone manner and interpersonal skills
- Excellent data entry skills
- Intermediate Microsoft Office proficiency (Excel, Word) essential
- Demonstrated ability to meet deadlines, balancing multiple priorities, and ensuring quality standards
- Highly organised with a focus on attention to detail, accuracy and ability to multitask
- Ability to work under pressure and on own initiative with a positive attitude to problem-solving
- Proactively works to build and maintain internal and external relationships and networks to share knowledge and achieves goals
- Ability to work effectively in a team environment

**_ Please note only applicants that have full working rights within Australia are eligible to apply. _



  • Eight Mile Plains, Australia Simpro Software Pty Ltd Full time

    First Things First - What We Can Offer YouGround-breaking parental leave program Up to 4 weeks' annual "Work from Anywhere" benefit Second-to-none product training Opportunities for growth, development and career progression Fun team camaraderie and events Paid volunteer leave days Public holiday exchange And a range of other fantastic benefits!The JobThe...


  • Eight Mile Plains, Australia Simpro Full time

    First Things First - What We Can Offer You - Ground-breaking parental leave program - Up to 4 weeks' annual "Work from Anywhere" benefit - Second-to-none product training - Opportunities for growth, development and career progression - Fun team camaraderie and events - Paid volunteer leave days - Public holiday exchange - And a range of other fantastic...


  • Eight Mile Plains, Australia Cook Group Full time

    Overview: **Part Time (3 Days, 24 Hours per week)** **24 Month Fixed Term Opportunity** **Location - **Eight Mile Plains Reporting to the Customer Support Team Leader, this role is responsible for providing professional, friendly and efficient service to our Customers and Sales teams throughout Australia ensuring that an excellent standard of service and...


  • Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our...


  • Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...


  • Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...


  • Eight Mile Plains, Queensland, Australia Randstad Full time

    Job Opportunity at RandstadWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call centre team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Respond to customer inquiries, resolve...


  • Eight Mile Plains, Queensland, Australia Simpro Software Pty Ltd Full time

    About the RoleThe Customer Support Representative role is a key position within our organization, responsible for providing exceptional support to our customers. As a member of our support team, you will be the first point of contact for customers seeking assistance with our product and services.Key ResponsibilitiesCustomer EngagementRespond to customer...


  • Eight Mile Plains, Queensland, Australia Simpro Software Pty Ltd Full time

    About the RoleThe Customer Support Representative role is a fantastic opportunity to join our growing team at Simpro Software Pty Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesEngage with customers through various...


  • Eight Mile Plains, Queensland, Australia Simpro Software Pty Ltd Full time

    About the RoleThe Customer Support Representative role at Simpro Software Pty Ltd is a fantastic opportunity to join a growing, energetic team and provide exceptional support to our customers. As a key member of our support team, you will be responsible for responding to inbound phone calls, emails, and chats to assist with product and service issues.Key...


  • Eight Mile Plains, Queensland, Australia Simpro Software Pty Ltd Full time

    About the RoleThe Customer Support Representative role at Simpro Software Pty Ltd is a fantastic opportunity to join a growing, energetic team and provide exceptional support to our customers. As a key member of our support team, you will be responsible for responding to inbound phone calls, emails, and chats to assist with product and service issues.Key...


  • Eight Mile Plains, Queensland, Australia Charissa Foster Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Finance team as a Customer Claims Officer. As a key member of our team, you will be responsible for accurate and responsive financial data entry, assisting with customer data information, and collating and inputting service data.Key ResponsibilitiesAccurate and...


  • Eight Mile Plains, Australia Arthrex Full time

    **Date**:Sep 2, 2024 **Location**: AUS - QLD - Brisbane, QLD, AU, 4113 **Company**:Arthrex - Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better._ **Sales...


  • Eight Mile Plains, Queensland, Australia Simpro Software Pty Ltd Full time

    About the RoleSimpro Software Pty Ltd is seeking a highly motivated and driven Business Development Representative to join our team. As a Business Development Representative, you will be responsible for identifying and connecting with prospective customers, building a strong pipeline of leads, and driving an effective lead generation strategy.Key...


  • Eight Mile Plains, Queensland, Australia Simpro Software Pty Ltd Full time

    About the RoleSimpro Software Pty Ltd is seeking a highly motivated and driven Business Development Representative to join our team. As a Business Development Representative, you will be responsible for identifying and connecting with prospective customers, building a strong pipeline of leads, and driving an effective lead generation strategy.Key...


  • Eight Mile Plains, Australia Simpro Software Full time

    We are currently seeking an **_entry level_** Sales Development Representative to join our team, with the main responsibility being to speak with potential new businesses regarding Simpro products and services - ultimately supporting the overall success and growth of the business. As a self-motivated, articulate and well-presented sales professional, you...

  • Sales Representative

    2 weeks ago


    Eight Mile Plains, Queensland, Australia Roc Consulting Full time

    About the CompanyRoc Consulting is a leading Australian-owned business that specializes in the print, packaging, and label industry. With over 50 years of experience, the company has established a reputation for delivering high-quality products and exceptional customer service.The company's product range includes print machinery and design services, flexible...


  • Eight Mile Plains, Queensland, Australia Simpro Software Pty Ltd Full time

    About the RoleSimpro Software Pty Ltd is seeking a highly motivated and driven Business Development Representative to join our team. As a Business Development Representative, you will be responsible for identifying and connecting with prospective customers in the trade services industry.Key ResponsibilitiesBuild a strong pipeline of prospective customers by...


  • Eight Mile Plains, Australia Simpro Software Full time

    We are currently looking for a Business Development Representative responsible for identifying and connecting with prospective customers from our Eight Mile Plains office in Brisbane. You will discuss the impact Simpro is able to bring to customers, with the aim of booking product demonstrations between the prospect and the Account Executives and/or...


  • Eight Mile Plains, Australia Cook Group Full time

    Overview: **Location - **Brisbane, Eight Mile Plains **Permanent Full Time** **Hybrid **work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with...